I'm new to trading, and was receiving advice from a friend with more experience. One day I went on to check my stocks and discovered that I couldn't access certain features. They advertise as being available 24/7, but I had to call them multiple times and sit on hold for over an hour EACH TIME waiting for an E-Trade representative. When I finally got through to someone who could tell me what was going on, they asked if anyone had signed into my account other than myself. I told them I didn't know, because this was true. As it turns out, the friend who helped me set up the account signed in without my knowledge. Nothing unethical was done. He was simply trying to help me without my realizing it. E-Trade then told me that no one should sign into my account except me. Then they had me update my username and password. They assured me that after resetting my username and password, my account should be good. But I discovered a couple of weeks later that they had made a decision to no longer allow me to trade, as well as to close my account, forcing me to find another brokerage firm and possibly liquidate my stocks. When I asked them the reason for this, since they'd told me previously that everything was good with my account, they told me they didn't have to provide a reason. What a load of crap. Since my stocks are fairly new, having to liquidate them would put me in the position of own tax on capital gains. So I'm presently in the process of transferring my stocks. I hate E-Trade. If you're looking for a firm that will be fair, honest and transparent in the way the do business, don't work with E-Trade. read more