1. E-Trade Auto Sales

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Stafford, VA

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E-Trade Auto Sales

2.0 (13 reviews)
Open • 10:00 am - 7:00 pm

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Car Cloud Auto Group - Sludge buildup

Car Cloud Auto Group

(17 reviews)

Bobby and James were super helpful on getting me sorted out and treated me with respect. I have no…read moreregrets going through this dealer and got an amazing vehicle!

I wish I could give 0 starts. This might be the most unprofessional interaction I've ever had with…read moresomeone representing a dealership. I contacted this dealership about their 2019 Toyota Camry and made an offer based on the cars condition, multiple accidents in different occasion. They had every right to reject it, counter it, or simply tell me we were too far apart. Instead, their Finance Manager ( his name is Omid Ali) responded: "Kick rocks dude." Yes. The Finance Manager. When I called out how disrespectful and unprofessional that was, instead of recognizing that maybe this wasn't an appropriate way to speak to someone contacting his business about buying a vehicle, he doubled down: "As far as I know you're not even close to a potential customer." And when I mentioned that I had screenshots of the conversation, his next response was: "Ohhhhhhh nooooooooooooooo not the screenshots." You genuinely can't make this stuff up. Apparently, making an offer this Finance Manager doesn't like means you're no longer considered a potential customer and therefore don't deserve even basic professional communication. Let me be clear: I'm not upset because they rejected my offer. Reject it. Counter it. Tell me the price is firm. That's business. What I'm reviewing is the way someone holding the title of Finance Manager chose to represent this dealership when he didn't like a customer's number. And before anyone thinks I'm exaggerating or leaving out the part that matters, I'm attaching the screenshots. You don't have to take my word for anything. Read the exchange yourself. Ironically, he mocked me for keeping the screenshots. I'm actually glad he did, because they allow his own words to speak for him better than anything I could write here. If this is how you're treated before they have your money, I'll leave it to prospective customers to decide how much confidence that inspires about what happens afterward. I came looking to negotiate on a used Camry. I left with absolutely no interest in giving this business a dollar. Mr. Finance Manager (Omid Ali), when you happen to find yourself in a professional position like this, try learning two basics: respect and how negotiations work. Neither costs you anything. I certainly won't be spending my money here and I would never recommend this dealership to anyone!

610 Ultimate Autos

610 Ultimate Autos

(18 reviews)

Excellent Experience!!!…read more I've purchased many cars both new and used. This was probably the best experience I've had. Marcos is very direct and does not use any sales tactics. We negotiated a price on a car in about two minutes and we were out the door 15 minutes later. Marcus is a veteran of the U.S. Army. I am glad that we purchased a car from a Veteran. I will refer him to anyone else looking for a car.

Marcos sold me a car in May of 2021 that appeared to be good but as soon as I got it home in DC the…read morecheck engine light came on. After Audi of Bethesda Dealership did a $900 diagnostic because it's a Audi hybrid I was told the engine would have to be taken out and the timing chain would need to be replaced which is a $9000 repair. The warranty I bought through my credit union would not repair because I only had the car for a few days and it didn't have at least 500 miles on it. Resultingly the credit union returned my $3000 I paid for the warranty. I reached out to Marcos and wanted to return the car to but he would not take it back. I guess that what I get for paying for the car outright. Marcos owns an electric car which he mentioned to me and that he is saavy with reprogramming computers in cars. Thus, I believe he tinkered with this vehicle computer to get it sold before the engine light came on. Marco referred me to an "Audi Specialist" in Manassas who gave me false information about the car but not before he sqeezed me out of $1200 in repairs. He claimed he fixed the problem and turned off the check engine light so I could drive it the 500 miles for a warranty to fix the problem. BIG FAT LIE!!! Once I got a warranty with Car Shield and the 500 or so miles, I took it to the dealer again and got the same diagnostic. I contacted Car Shield after I put it back in Audi of Arlington and they came in with a forensic engine specialist that put cameras through the engine to prove they were not responsible for the issue. According to the computer it was able to provide a freeze frame of the actual time and date of the original check engine light after I got the car and of course it was before Car Shield warranty was obtained. I was stuck with a car that needed fixing so I took it to another Audi repair shop in Pasadena, Md that offered to fix it for $3600. That did not happen!! He made so many excuses such as my dog died, Covid issues, parts stuck on ships in the ocean from Germany, blah blah blah. The car left his shop worse than it came in. To sum it the horrible experience Marcos sold me a lemon and I would never do business with him again.....The saga continues. please see Criswell Audi of Annapolis and Paul's Automotive for the remainder of this dumpster fire of a story.....

Sheehy Toyota of Stafford

Sheehy Toyota of Stafford

(121 reviews)

Sam my service advisor was fabulous ensured I knew what was going on throughout the whole process…read more would not use any other person!!

Extremely disappointing experience with Sheehy Toyota Stafford…read more I found a 2017 Nissan Frontier at Sheehy Toyota in Stafford that I was interested in purchasing. Last night, at approximately 7:50 p.m., just 10 minutes before the dealership closed, I spoke with salesman Neela Noor about the truck. I explained to him that I live more than four hours away and specifically asked him if the truck would be held for me until my scheduled appointment at 12:30 p.m. the following day. I did not want to drive four hours only to arrive and find out that someone else had purchased it. I was assured that the truck would be held for me. Based on that assurance, I made plans to come to the dealership. We left at 8:00 this morning and drove more than four hours. At approximately 12:23 p.m., when we were only about five minutes from the dealership, Neela called me and told me that the truck had been sold. I reminded him of our conversation the night before and asked why I had been assured that the truck would be held. He first told me that he had instructed me to wait and not leave home until he called me. That is not what he told me. He then gave me a different explanation, saying that he had tried to call me around 9:00 p.m. the previous night to tell me the truck had already been sold. When I asked why he had not left a voicemail, he said he was pretty sure he had. I checked my phone. There was no missed call and no voicemail from him. I then spoke with sales manager Ruben Perez, who told me that the truck had actually been sold two days earlier. That made the situation even more frustrating. If the truck had already been sold the day before I called, why was I told that it was available? Why was I assured that it would be held for me? And why did no one contact me to tell me it was unavailable until I was five minutes away after driving more than four hours? What was most disappointing was the complete lack of concern or accountability from the dealership. I explained that I had wasted an entire day and approximately $50 in gas because I had relied on what I was told. There was no meaningful apology and no attempt to make the situation right. Instead, I was simply told that they had plenty of other vehicles I could look at. At that point, I had no interest in looking at another vehicle from Sheehy Toyota. I understand that vehicles get sold. I understand that mistakes happen. What I do not understand is making a specific commitment to a customer who has clearly explained that he is traveling four hours, and then failing to honor that commitment--or even communicate honestly about what happened. I will not be purchasing a vehicle from Sheehy Toyota after this experience. If you are considering traveling a long distance to purchase a vehicle from this dealership, I would strongly recommend getting confirmation in writing and independently verifying that the vehicle is actually available before making the trip.

E-Trade Auto Sales - car_dealers - Updated October 2026

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