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    E-TownCar for Limo Services

    4.4 (16 reviews)
    Open Open 24 hours

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    Review Highlights - E-TownCar for Limo Services

    I have used E-town Car services probably about 5 times for trips to and from the airport and can only say positive things.

    Mentioned in 5 reviews

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    City Captain Transportation

    City Captain Transportation

    4.6
    (659 reviews)
    12.5 mi

    If airport rides were an Olympic sport, Jonas would be bringing home the gold. He picked up my…read morefamily of four (plus what felt like enough luggage for a six-month expedition) from Poway and got us to the airport smoothly, professionally, and stress-free. The playlist? Absolute perfection -- somehow managing to please an entire car full of people, which honestly deserves its own award. A week later, he picked us back up from the airport and delivered us home to Poway like the vacation fairy godfather he is. Great conversation, incredibly professional, genuinely kind, and the kind of person who makes the ride feel like part of the vacation instead of just transportation. This company struck gold with Jonas. After riding with him, I wouldn't even consider using another service. Five stars isn't enough -- give this man a cape and a raise!

    We booked City Captain Transportation since we were traveling to San Diego with our 2.5 year old…read moreand did not want to lug a car seat through the airports. Booking was good. Except I made a mistake with the original pick up time. I put 2:45 AM vs PM. My fault. I had a very hard time getting ahold of anyone. (Email on website didn't work) calling they told me to email this was 15 minutes or less after booking. Finally I called the next morning and got someone. Luckily they were able to change it for me. Skip to day of arrival. Of course our connecting flight was delayed. I messaged city captain to let them know we were going to be later than expected. Our original driver still showed up at the normal time and asked where we were. I told them that I contacted the company and the rescheduled for A little later. He told me to call him when we were out of baggage claim. In the meantime, I got a message that a different driver was on their way to pick us up at the new anticipated time. I let them know our original driver was waiting for us. I didn't hear anything back, so I Joe they cancelled that driver. We finally got picked up and dropped off at our hotel. Phew! The driver was super friendly and understanding when we apologized about the situation. Fast forward to scheduled pick up from hotel to be take to the airport at 4 Am. I was texted at 3:30 that our driver was on the way. I stood outside of the hotel until 4:05 when I called and said "hey we were supposed to be picked up at 4 and our driver isn't here" I don't think they remembered. You could see their car on the map that was not driving. Shortly after my call it started moving. 20 minutes late our driver showed up. Luckily we were able To navigate through the airport quickly to make our flight. I am not sure if these issues are normal? We have scheduled Ubers before at 4 AM and have never had an issue. So It's weird that with a premium car service this would happen. I don't know. Everyone we had Contact with was friendly though.

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    Daddy-Daughter weekend at Legoland
    White Hummer 20PAX ($165/HR,4HRS,20%) Top of the Line H2 Hummer in Town (custom made). raised 10 extra inches for more sitting comfort. Tvs,
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    Diego Party Bus & Limo

    Diego Party Bus & Limo

    4.8
    (283 reviews)
    2.9 mi
    10 years in business
    Luxury

    Booked with Diego party bus for my 30th. Soooo many good…read morethings to say. Merlin was on time, so communicative, very friendly, and accommodating. I had wineries picked out I wanted to go so when he picked us up he went out of his way to call each winery and make sure they were ready for our arrival which was really nice. On top of all of that, the bus was SO clean, massive, blasting with AC, and so modern. Everyone was so happy! 10000/10.

    I spent quite a bit of time shopping around for a party bus for my daughter's birthday/military…read moregoing-away celebration, and this company stood out because of its great reputation and positive reviews. From the very beginning, the booking experience was excellent. They were quick to respond, offered competitive pricing, and were very flexible when I needed to make changes to our itinerary. Based on that experience, I felt confident that I had chosen the right company. Unfortunately, everything changed on the day of our rental. This was a special gift for my daughter before she returned to military service, and I wanted it to be a fun and memorable experience. Sadly, that's not what we received. The first issue was the air conditioning. The AC was not circulating throughout the back of the bus, making it extremely hot and uncomfortable. I asked the driver if he could increase the AC, and he told me there was nothing more he could do and suggested we close the curtains so it would eventually cool down. I trusted his recommendation, but it never improved. As the trip continued, more and more people in our group commented on how muggy and hot it was inside. To make matters worse, the bus felt incredibly cramped. We specifically booked the bus that was RECOMMENDED for groups of 10-18 passengers, yet we weren't even at the maximum capacity and everyone still felt packed together. Combined with the lack of air circulation, it became very uncomfortable. When I brought these concerns to the company afterward, I was told that the group before us had no complaints and that "it was 105 degrees in Temecula." I found that response incredibly dismissive. One group's experience should never be used to invalidate another customer's concerns. A simple acknowledgment and apology would have gone much further. The biggest issue, however, happened on our way to dinner. We had reservations at 6:30 PM, and from our previous stop the restaurant was only about 6-9 minutes away. One of our passengers noticed the driver had gotten onto the freeway and questioned why we were driving farther away from our destination. I went to the front to ask where we were going, and the driver confidently said we were headed to our next stop on the itinerary. His GPS showed a 30-minute drive. I immediately told him that wasn't correct. He handed me his phone, and I discovered he had entered a completely different address that was never on our itinerary. Because of this mistake, we didn't arrive at the restaurant until 6:51 PM and lost our reservation. We then had to wait for another table and rush through dinner so we could make it to our final destination. We lost approximately 30 minutes of the experience that we had paid for, all because of a preventable error. What made the situation even more frustrating was the driver's attitude afterward. When I called to let him know we had finished dinner, instead of apologizing for his mistake, he told me to "hurry up and round up your group and let's go." It was disappointing to be rushed because of time that was lost due to his own error. There was no accountability or acknowledgment from the driver. Even more disappointing has been the company's response. Nearly a full day later, I still have not received an apology or any meaningful attempt to make things right. The only response I received was that they would "get with the driver on the directions, even though navigating a pre-planned itinerary should never have been an issue." It's unfortunate because this company made such a great first impression during the booking process, but the actual service fell far below expectations. Good customer service isn't just about being responsive before the sale--it's about taking responsibility when things go wrong. Unfortunately, that's where this company failed. I truly wanted to leave a glowing review because the booking experience gave me high expectations. Instead, I left feeling disappointed that my daughter's special send-off was overshadowed by issues that could have been prevented and handled much more professionally. UPDATE: It's been TWO full days and no accountability or resolve. Instead I get a "so were you on the bus?" -- wow! ridiculous! what does one even say to this after explaining through text and even through email!

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    2020 Mercedes Limo Bus Interior
    2020 Mercedes Limo Bus Interior
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    E-TownCar for Limo Services - limos - Updated August 2026

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