Purchased a brand new PWC.... Here's how it went.!!!…read more
First off, I already knew what personal watercraft I was in the market for,made a phone call to the shop, asked specific questions and received upfront answers. (Was the PWC in inventory, Pricing, timeframe, etc.)
I have visited the shop before, purchased parts, but never purchased from their new or used inventory.....
I reached out to sales, let them know what Ski I was interested in, they had exactly what I was after in stock.. since I already knew what I wanted, I didn't immediately visit the shop, I did ask for a couple of pictures, which they immediately sent.
I did wait a couple of days before reaching back out, during that time I never felt pressured to close the deal..... when I did reach back out, I asked once again what the out the door price was, it was exactly as quoted! I let them know that I would be purchasing the PWC and that I would bring a cashiers check the following week. The Shop was gracious enough to hold the Ski.... I went to the shop that next week, handed them the check..... since they needed a day to prep the Ski, I didn't do any paperwork that day,(figured I would do the paperwork upon pick up)
The next day I received a phone call that the Ski and paperwork were prepped and ready!
I walked into the shop, was directed to finance where Steve was waiting, he had all the paperwork lined up, but, first took me out to look at the Ski (it was absolutely gorgeous) ...we went back to the office, he explained every page thoroughly... this was quite possibly the smoothest new purchase ever! So with the paperwork finalized, I was escorted to the Ski where the Service team explained the details of the vessel, went down a thorough checklist,, they covered all aspects of the operation, including the break-in..... I'm no stranger to skis, I immediately started checking oil levels, these guys nailed it... they even greased the steering and ride system cables, (which shops typically don't do) and the Ski was topped off with fuel .......they gently placed the new Ski on my trailer and off I went!!!
My overall experience was 5 out of 5...
From start to finish, sales, finance and service, they all exceeded my expectations.... They even did the registration and before the 15 day Grace period was up. I received a text letting me know my registration was finalized and I could come pick up the decals at the shop whenever it was convenient.....
So, if you're in the market for a new or used, PWC, bike or whatever they happen to have in stock that interests you, rest assured that you're dealing with a very transparent Shop, that values the customer and prides themselves on core values of honesty and integrity above all.....