These guys rock. The owner, Ric, offers superior service and always makes things 'right'…read more Buy a new bike = free tunes for life You can't beat that. Both my mtb and road bikes were purchased there and I couldn't be happier.

I wish I could give this company 10 stars! Great, great, great customer service. I asked my hubby…read moreto get my 20+-year old Trex bike tuned up. I told him to not buy me a new bike, I just wanted My Bike tuned up. He went to Cycle Therapy. They sold him a new bike. (It was going to be about the same amount of money to buy a new bike as it would be to overhaul my old bike). Upon seeing my "new" bike I called the store and ended up talking to the owner Ric. I explained that I wanted my old bike back and tuned up. They still had it and Ric offered to allow me to return the new bike and that they would go ahead and overhaul my old bike for me. Chris and Chad did a GREAT job. I am so happy. But here is the best part... the customer service. All of the team members at Cycle Therapy were totally about making us happy. Honestly, I think they were trying to save my hubby money by selling him a new bike (did I say my Trex was old...it's super old). In the end, they overhauled My Bike for the same price as we had paid for the new bike (that might sound like a lot to pay for a tune up - it would be, but this was an Overhaul...as in darn near built me a new bike on my old frame....). All the while, the Team was sooooo accommodating, pleasant, (they could have turned their noses up at My Bike, but they just seemed to understand that I like my old bike) and they wanted to make it right for me in any way possible. I am in a front-facing customer service job myself and when I experience EXCELLENT CUSTOMER SERVICE, which is rare these days, I want to let the world know - so here it is! Support this shop and this team, you will enjoy the experience and the end product.

I have been doing business with Dave since my very first Downhill bike purchase. Since then I have…read morepurchased multiple bikes from him for myself and my family. I have also recommended him to my friends. I recently put in an order for another DH bike and I realized not once had I taken the time to highlight how great this shop and it's services are. He has been helping me maintain and keep my bikes on the trails for nearly 10 years. Thanks Center Cycle!

When i brought my vintage lightspeed there to replace some cables it shifted fine when I got it…read moreback had to fix the shifting on the big and little rings.....

I am so grateful to the team at Northwest Tri & Bike in Enumclaw. We were having a family camp…read moreweekend at nearby Black Diamond Camp, and one of our campers had a blowout on his wheelchair tire ... on a Saturday afternoon far from his home. Without his wheelchair, he had no way to get around at all. On a chance, we called Tri & Bike. Imagine taking a wheelchair to a bike shop. The team worked so hard and creatively to find a solution ... way above and beyond; they even stayed after closing hours to work it out. They got it fixed, and allowed our camper to still participate. They only charged us for a couple basic parts and nothing for their time and labor. Wow! We can't thank them enough for their courtesy, expertise, and for caring. Thank you!

Small town America feel…read more I made the move to Cannondale after disappointment with another bike company. Andrew placed the order for the bike I wanted and I told him there was no rush. Eight days later, Kimarie called to say they had a brand new bike ready for me. I was treated like a person and not a number. They took the time to properly set up the bike and answer my questions. Not only did I get a new bike, I got the assurance that they will be there if I need anything down the road. Supporting local bike shops is important, and Northwest Tri & Bike earned my business.

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

I was in a real pinch today and these folks helped me out tremendously. I called and spoke to Kim…read morethis morning and let her know that my daughter-in-law is coming into town for a triathlon this coming weekend. Her bike arrived unassembled and I needed to try to get this Put together as quickly as possible. She was very accommodating and told me to bring the bike in and they would get it taken care of for me. Drove in on my lunch hour and Kim got me in right away. She went to work on the bike herself and was able to get everything taken care of in under an hour. Outstanding and amazing service and very friendly and easy to deal with. I can't stress how professional they are, and they cater to the cycling crowd. They don't just fix bikes. They compete as well. Thank you very much for everything!

Mark is a literal bike wizard. He diagnosed and fixed many issues with my bike (most I didn't know…read moreI had) and got me back riding very quickly. Highly recommend Mark!

I went to Tight Bike in Federal Way this morning. When I arrived Mark came out and introduced…read morehimself. I told him I needed a Mtb wheel serviced pretty quickly and wasn't sure he would. I was pleased he said yes and he walked me through what he was doing. He got it done in 30 min when it would take others way longer. I like his straight up opinion on his craft and the reasonable price i was given. Thanks again Mark for helping me out this morning! I will be back! - John A.

Thanks to the guys at GHYbikes a great local bike shop in Renton, WA!Very helpful and had a set of…read moreThickslick tires in stock.

Killer Staff!!! Amazing selection for bmx which is suuuuper rare these days and if you need…read moresomething done they knock it out quick!!!

Great service with a knowledgeable owner! Terrific location. Huge selection of parts , bikes and…read moreaccessories. E bikes are found here .

We purchased several bikes for juvenile handicapable children and the owner was amazing. Helpful…read moreand great follow up.

Others are correct. SBS deals only with retail Bike Shops, but as a consumer I still found their…read moreservice to be tops. I worked with Chris at SBC, by email, and he provided me all of the answers I could possible need. And thanks to that info I contacted my local bike shop, gave them the SKU# of the bike I wanted, and had the bike ordered within minutes. By the way, a great tip if I may. I searched for 20 inch bikes for my 6-year old boy for days. I wanted one with gears, hand brakes, and skinny to medium tires, and most of all, I wanted it to be LIGHT WEIGHT. Well I found it, the Torker Interurban 20" boys bike. Weighs in at only 19 pounds, probably the lightest bike out there. And it is sharp looking, made especially for kids. There were 3 other bikes I found, but finally settled with the Torker.

SBS is, without a doubt, one of the best bicycle parts distributors in the world. I buy from them…read moreat least once, often twice a week. Orders with, often, hundreds of items on them and they very rarely make mistakes. If you don't do direct business with SBS you really don't have any business writing a Yelp review of them, do you? If your dealer has a problem with them, he can review them. I suspect it's your "reputable bike shop" that has issues ... What's up with the stupid options for commenting on reviews on Yelp? Funny, Cool, or Useful? Those are my options? Yelp sux. It's nothing but another social hangout masquerading as a consumer watchdog ...