I had an exceptional experience at Center Cycles, and especially with their owner, Dave, along with…read morehis fantastic team. I initially contacted Center Cycles over the phone on a bike I was interested in, and right from the start, I was impressed by his commitment to customer satisfaction. One of the standout moments during my visit was when Dave, the owner, went above and beyond to price match the sale another bike store was having, as well as put the bike together within half a day's notice so I could test ride the bike that same day. Finding a trustable bike store is hard to do and after my visit, I have nothing but a 100% trust in this store. Center Cycles only had a 49 cm size of the exact bike I was interested in (which is what I currently ride) but they also had a 52 cm size of the bike but a higher end model. I test rode both and the 52 cm to me felt like a much better fit. Their bike fitter, along with other Center Cycles staffing, assessed my fit and all agreed that the 52 cm was the correct size for me. Instead of pushing me towards a sale, they prioritized my comfort and safety. This level of honesty and integrity is a rare find in any business. Throughout my visit, everyone at Center Cycles displayed an incredible level of friendliness and professionalism. They genuinely cared about my cycling experience and were more concerned about finding the right bike for me than making a quick sale. If you're looking for a bike shop that prioritizes your needs, offers exceptional service, and values honesty above all else, Center Cycles is the place to go.

I have my dad's bike after he passed, it probably sat for 8-9 years in a garage before I started…read moreriding it. I rode it a few times during the summer of last year, but nothing long bc the gears needed work due to slipping, chain was dirty, and tires were really bad and starting to split. I took it in to center cycle for a tune up and new tires. The guy said yeah he wouldn't ride on those tires as they were and told me how much it would be for new tires and tubes, I said that was fine. They called me two days later to tell me it was finished and I had my BF pick it up. He said they didn't say anything about the bike when they gave it to him. I was surprised they only charged for the tune up and no tires when I was expecting replacements. When I looked at it the same tires were still on it, the chain looked the same, after riding it, the gears acted the same way and were still slipping . I thought maybe they didn't think the tires needed replacing. I took it on two 15 mile rides. Started to take it out for a 3rd with a 1700ft elevation gain and big decent. Topping off the back tire with air before I left, I noticed a huge piece of my tire was peeling back. There were other spots on the tires where it was starting to split as well. Thank god I noticed before that ride, cause I can't imagine going 40mph down the hill and having my tire blow. This is unacceptable, they literally did nothing to my bike and charged me 150.00 for a "tune up", and sent the bike back with the same shit tires.

I made the move to Cannondale after disappointment with another bike company. Andrew placed the…read moreorder for the bike I wanted and I told him there was no rush. Eight days later, Kimarie called to say they had a brand new bike ready for me. I was treated like a person and not a number. They took the time to properly set up the bike and answer my questions. Not only did I get a new bike, I got the assurance that they will be there if I need anything down the road. Supporting local bike shops is important, and Northwest Tri & Bike earned my business. 05 June 2026 Andrew runs a shop with customer service second to none. Please support small businesses.

You cannot go wrong visiting NW Tri & Bike. Great service, knowledge and experience. Stop by and…read morecheck them out!

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

Mark is a literal bike wizard. He diagnosed and fixed many issues with my bike (most I didn't know…read moreI had) and got me back riding very quickly. Highly recommend Mark!

I went to Tight Bike in Federal Way this morning. When I arrived Mark came out and introduced…read morehimself. I told him I needed a Mtb wheel serviced pretty quickly and wasn't sure he would. I was pleased he said yes and he walked me through what he was doing. He got it done in 30 min when it would take others way longer. I like his straight up opinion on his craft and the reasonable price i was given. Thanks again Mark for helping me out this morning! I will be back! - John A.

Thanks to the guys at GHYbikes a great local bike shop in Renton, WA!Very helpful and had a set of…read moreThickslick tires in stock.

Killer Staff!!! Amazing selection for bmx which is suuuuper rare these days and if you need…read moresomething done they knock it out quick!!!

Great service with a knowledgeable owner! Terrific location. Huge selection of parts , bikes and…read moreaccessories. E bikes are found here .

We purchased several bikes for juvenile handicapable children and the owner was amazing. Helpful…read moreand great follow up.