Stay far away from this company, I ordered the Broker class and 1 day later saw the classes wouldnt…read morework from me and canceled within the aloted time, I have been getting hte run around for days now. This is the chain of chat messages going back and forth. I had to contact my bank this moring.
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I request a reund yesterday and insetead of getting an email sataing I am getting a refun I recevied this.
NYREI
Tue, Jul 7, 9:45AM (22 hours ago)
to me
Hello Marie,
Good morning. Just a follow-up, for the Broker Remedial, you have to attend 8 classes. That's classes 13 through 20 of our Broker Course. This will give you 30 hours.
Our Broker Remedial starts on July 15, 2026, starting at 9AM.
To join the live classes through Zoom, please click the link below:
nyrei.com/schedules/broker
* Click on the class schedule link 5 minutes before the start of class
* Select the class of your choice from the calendar
* Click on the zoom link found on the right side of the screen to join the class
* Wait for the instructor to admit you into the virtual classroom
* When prompted enter your name and student ID number in the zoom chat to receive credit
Department of State Requirements
* Punctuality Requirement: arrive on time for each class, students that arrive late may not receive credit.
* Camera Requirement: Your face must appear on camera throughout the class to receive attendance credit.
Please note that the school is closed on Sundays. However, Zoom classes will still be conducted as scheduled.
Thank you again and we look forward to seeing you on campus or online very soon!
Thanks
Respectfully,
Arvin
Jul 8, 08:17 am
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Thanks for letting me know. I've already sent your refund request to our team. You should receive a confirmation email within 24 hours--please check Promotions or Spam.
Jul 8, 08:18 am
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I canceled on July 7th and still havent received my cancelation email and I have not been credited back to my credit card. I want the email and my cc credited or I will call the bank and file a dispute
Jul 9, 08:14 am
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Your refund request is being processed. You should receive a confirmation email within 24 hours. If you don't see it, check Promotions or Spam.
Jul 9, 08:14 am
You keep saying that I want to speak to someone in charge
Jul 9, 08:14 am
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I'll make sure this reaches the right person on our team. I just need a bit more information to get started. Can you describe your issue in detail?
Jul 9, 08:15 am
Give me a number so I can call someone in charge
Jul 9, 08:15 am
I want a supervisor
Jul 9, 08:15 am
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I understand your frustration. I'll make sure your request is escalated to a supervisor right away. Can you confirm if you've reached out about this issue before?
Jul 9, 08:15 am
multipale times, give me phone numebr so I can call someone
Jul 9, 08:16 am
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I'm unable to provide a phone number or direct call support here. I will escalate your request to a supervisor immediately for follow-up.
Jul 9, 08:16 am
when will someone get back to me and dont sazy 24 hours
Jul 9, 08:17 am
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I can't give a specific time, but your request is being escalated to a supervisor for urgent follow-up. Someone will contact you as soon as possible.
Jul 9, 08:17 am
fine, If I dont here from someone by 3pm today I am calling my credit card company and file a claim
Jul 9, 08:17 am
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Thank you for letting me know. Your request is being escalated for urgent attention. Someone from our team will reach out to you as soon as possible.
Jul 9, 08:18 am
Chat closed due to user Inactivity
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I still havent recevied an email or a refund
Jul 10, 10:16 am
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Give us a minute to assign you the best person to help you out.
Jul 10, 10:16 am
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Our team usually reviews and processes refunds within 24 hours. If you haven't received an email or refund, your request is being escalated for urgent follow-up.
Jul 10, 10:16 am
I want a supervisor I am done with you people I have filed a dispute with my bank
Jul 10, 10:17 am
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Your request is being escalated to a supervisor for urgent attention. Someone from our team will contact you as soon as possible regarding your refund.
Jul 10, 10:17 am
I have been told this multiaple time
Jul 10, 10:19 am
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Our team usually reviews and processes requests within 24 hours or less. Your issue has been escalated for urgent attention and follow-up.
Jul 10, 10:20 am
I have filed a dispute with my bank I am reporting your to thr Better business buro
Jul 10, 10:20 am
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I understand your frustration. Your request has been escalated for urgent attention, and someone from our team will contact you as soon as possible.
Jul 10, 10:21 am
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