Review for Michaels - 63485 N Hwy 97, Bend, OR 97701…read more Today, I witnessed a very disturbing situation while shopping at this Michaels location. A customer service representative--who claimed to be a manager--was loudly yelling at a customer at the checkout counter. The customer remained calm and polite, yet the manager continued berating her, calling her "horrible" and "disrespectful" in front of everyone. Regardless of the situation, no customer deserves to be screamed at in public. This created an uncomfortable scene for everyone in the store and reflected extremely poorly on the professionalism of the staff. I believe the name on the manager's tag was Sara. I fully understand that not all customer interactions are easy, but customer service requires patience and professionalism--especially from management. This experience left such a negative impression that we chose to leave and will likely be shopping at Joann's from now on, which offers many of the same products. I believe in the philosophy that "the customer is always right"--even if they're not. If someone isn't able to handle customer service responsibilities without resorting to yelling, they shouldn't be in that role. I cannot recommend this Michaels location based on today's experience.

Tami was very courteous, helpful, and expedient with my framing needs. The end result looks…read moreawesome.

Really nice game shop with a strong selection and helpful and knowledgeable staff. One of the…read moreafternoons I was there they were getting set up for D&D for kids/young people and they had a great turnout. Cool place.

This establishment and the plaza it rests in is awesome! Loved the setup here with the games,…read moresnacks, and overall ambiance. I was traveling thru Bend so only got to pop in and take a quick look but I would totally go back if I lived here or wanted a cool spot to buy and enjoy games and laughs!

The kid's favorite place to go in the whole world. A gift certificate Christmas was a huge hit.read more

Great little toy shop with exceptionally friendly, welcoming staff, and specializing in "analog"…read moretoys: you know, the ones us old fuddy duddies used to play with, before everything came with a screen and a wifi connection: games; puzzles; coloring books; art kits; dolls; stuffed animals; Legos; models; things made out of actual WOOD instead of plastic (can you believe it?!). If you're looking for a toy that will engage your child's mind while administering a hit of dopamine, without mesmerizing them into a fugue state with blue lights and flashing colors, this is your place. Great Leapin' Lizards!

Great little shop in the heart of Bend. Fun staff/team who are always friendly and helpful…read more The store is small and packed, lots to look at, touch and explore. Good standard pricing but the real treasure is the 1/2 price table, you can find some great gems there and who doesn't want to save money?

Great book store / comics. Has a wide variety of items. Definitely worth stopping by. Seemed…read moresuper friendly too.

My family has supported this local business for many years and it saddens me to say my most recent…read morevisit was very disappointing. The person at the counter (who seemed to be supervising the other employees) was less than enthusiastic about helping me find a specific ring size even though there was no one else needing attention. She also could not offer any information on properties or energy the various stones are believed (by many) to hold. When I asked about the location of stickers in support of a certain cause I was told to "just look around ". I did not feel the peaceful, inclusive, supportive welcome I have enjoyed in the past and will (sadly) think twice before shopping Cosmic for my next gift giving occasion.

I love this lil eclectic modern day head shop. Incense, oil parfumes, jewelry & of course smoking…read more vaping eatables & lots of local artists work. Very magical place. Kristy has done great job!

This card shop is amazing from all the collectibles u want and need come to woodys u will not…read moreregret it

I just spent about an hour in here talking with Alex and Cannon. Both were very knowledgeable and…read morevery nice guys. I found boxes cheaper and the guys picked up the phone to check cost and were able to price match it. Very reasonable store. I also found a Randy Moss Explosive that was cheaper than I could find it for online. Great shop and the phone call only took a couple of minutes. I would highly recommend Hoody's.