We've bought a few dishwashers from Henry. He's the best! Always fair prices, and he really cares…read more So helpful with parts and solutions, too.

Came in looking for a dishwasher. I was blown away by the quality of customer service. These guys…read moreare absolutely well informed on every product they sell. I've never seen anything like this. They recommended a dishwasher in my budget and were very honest about some of the more expensive brands that are as good as a cheaper brand. One of the guys there was an absolute dishwasher nerd. He knew about the history of one of the factories in Turkey. So not only did I get a lesson on how dishwashers worked, I also got a history lesson. They delivered the dishwasher the same day I paid for it and it's been fantastic ever since we got it. Cleans much better than our old one. I will definitely bringing all of my large appliance business to them. To all other business owners, do yourselves a favor and visit these guys, you could learn alot on what customer service should look like.

Just purchased a Huebsch Commercial washing machine with coin slide from The Laundry Store. The…read morecoin slide does not work. They will not fix it or replace it or resolve the issue with the manufacturer. We will not purchase another product from the Laundry Store since they take no responsibility for a faulty product.

Dmytro Chornyi served us very promptly and blew us away about his knowledge of the product(…read morerefrigerators) on the floor. He determined what our space was and showed us only what he knew would fit. He knew the dimensions of the fridges without needing to check a manual, and easily and quickly listed the pros and cons of the appliances we looked at. He found us a heavily discounted fridge ( some very minor dents) which was exactly the same as the one we liked on the floor. He found the history of why the fridge had been returned and printed us up a complete manual. He is a salesperson any company would be very fortunate to have in its employ The checkout process was handled smoothly by Kadence despite the computer system being down. She apologized for the delay and thanked us for our patience

Complaint Regarding Poor Service and Communication - Trail Appliances (Langley/Aldergrove Location)…read more I am extremely dissatisfied with the service and communication I received from Trail Appliances in Langley/Aldergrove following the purchase of several major appliances, including a refrigerator, oven range, dishwasher, and microwave with fan. The issues began immediately after we paid for the order. First, the store had our delivery address recorded incorrectly, which caused confusion and delays. More frustratingly, we were not informed that the oven range would not be delivered with the rest of our appliances. As a result, we were left without a stove for two weeks. Attempts to get in touch with our salesperson were unsuccessful--our calls were not returned. When I tried to speak with a manager, I was told one would return my call, but that never happened. On a subsequent attempt, I was told no managers were available. Only after I expressed serious dissatisfaction did someone make a manager available to speak with me. After several back-and-forth discussions with the manager, Roger, we were offered a mere $75 in compensation for all the inconvenience we experienced. Given the lack of communication, the delayed delivery, and the repeated address errors, this offer felt inadequate. Even after confirming the new delivery date for our oven, the company again had the wrong address on file. I had to call once more to correct this--despite having previously reported the issue. Overall, I am extremely disappointed with Trail Appliances' customer service and lack of accountability. I will not shop there again and cannot recommend them to others.

Saw this HD and decided to see if they have the lights we were looking for…read more The staff was great in directing us to lighting. Lo and behold they had the lights!! Glad we stopped in!! The price was okay Plenty of parking for a busy location

The people at this store go above and beyond. They are so helpful, every one of them. I have never…read morefound someone working there that has been unpleasant.

Not reliable. Unable to fix LG appliances. No guarantee of work completed. Prepayment required to…read moretell you nothing. No value

Good follow up. But did not need any repairs. Would have…read morebeen helpful to have a free initial check up.

Scratch and dent appliance store…read more Also carry reconditioned appliances. So our $2500 fridge and $1000 dryer (7yrs old) just died. Like within a week of each other. Repair bills totaled $1500 for the pair. That makes me very sad. We opted to check out Bowest first. I am so glad we did! Casey is amazing. We were leery of scratch and dent. We want to save money but not have some ugly eyesore in our newish kitchen. She explained why the prices are low. Showed us exactly why each appliance was marked down. She is very knowledgeable! Memorized our current fridge dimensions right away. Showed us every fridge that would fit. She just spewed knowledge. Like this girl knows her stuff! Short version, we bought a beautiful french door Whirlpool for $1700! Regular $2500 woooo. I loves me a good deal. The dents and scratches you ask! ON THE SIDE! Hello. Who cares. Only the cracker and cereal crumbs will see that dent. I am beyond thrilled we went to Bowest first! Did I mention we bought a dryer too! Yup for $250! $250! New. Oh my. Dent on the side. Repair 7 yr old appliances for $1500 or replace those suckers for $2000. Hmm easy decision. Go here first if you need new appliances. Ask for Casey.

What a bummer Bowest has been to work with. Ordered a Frigidair Dishwasher two weeks ago. The…read moredishwasher is terrible. The trays catch as you pull them out. Serving spoons don't fit in either the tray above, or the silverware organizer on the base tray. But most annoyingly, it doesn't wash dishes. We've tried every setting, different soaps etc. Called Bowest and was told all purchases are final sale. They suggested we call Frigidair who told me they can service the unit, but will not return it, citing that the service fee for a technician can be paid by credit card if they deem it not covered by the manufactures warranty. I was offered the opportunity to purchase accessories for the dishwasher at the end of my call. Needless to say, we've found another supplier, for our new KitchenAid appliances.

Ordered our cabinets in April and no communication at all ! Not even a email and we tried ! But no…read moreresponse......... Not sure What's going on here ? but the guy we where dealing with , was nice

Never work at this company. They dock workers their pay if they are late, That is illegal under the…read moreEmployment Rights Act, They will force you to work when injured, and after they have used and abused you they will fire you without reason. They also tell you not to talk about anything about your time working there, Which is simply not right. this company needs to be investigated. Now they only hire Vietnamese or immigrants because they don't know their rights enough to not be fisted and played like a muppet. Management doesnt have any idea what they are doing, the plant manager Lan is really bad at his job, He has no idea what country he is in or what his job is, The higher ups just tell him what to do he is litterally a puppet. If for some reason you decide to use this company then the good ones that work there are Paul (floor manager), Martin(team lead for manufacturing), Dustin (service tech), and carrie (Head of HR). litterally everybody else has their heads so far up their butt they end up talking with it and spraying crap all over your face. Screw this company.