I called them to see if they did repair work on Rainbow Vacuums. I went in and was told that they had to order the parts (clip and switch) When I didn't hear back after 2 weeks, I called and they told me that they don't sell the on/off switch anymore. I told her (Janet) that I could get the switch on e-bay. I ordered it on Friday and I had it on Monday. I waited a week so they could get the clips. When another 2 weeks went by, I called and was told the clips are black and not like the original. I told her it would not be a problem. I took the vacuum in and dropped it off with the new switch. A week later I was notified that the clips didn't fit and they would have to take the machine apart to replace the switch. They didn't even bother to attempt. I will never deal with the in the future. read more