Our condominium complex had not been painted professionally for over 20 years. On recommendation from my general contractor, I contacted DYNAMIX.
Ted Sutherland and I met for the first time in 2014. At that meeting, he looked over the project and gave me an estimate on what it would cost to completely paint our six-unit, 2 building complex. Unfortunately, completion of the project was delayed until 2017. When I contacted Ted again in late 2016, to my very pleasant surprise, he honored the original quote.
DYNAMIX was contracted and, after setting up meetings with the paint specialist, waited patiently for us to choose our colors. Much thanks to John Horne, Professional Coatings Representative from Sherwin Williams, who provided his time and energy to help us find the exact colors that would compliment our buildings without making them look like "old ladies with red lipstick".
DYNAMIX began work on the agreed upon date and finished, as promised, within 2 weeks of when they started. Throughout those work weeks, Ted Sutherland was always available by phone or email to answer questions or address concerns. I greatly appreciated that!
The Field Superintendent, Jose Valdez, checked with me daily to let me know what work was planned for his crew for that day. When he could not be on-site, he was available by text or phone to again maintain an open line of communication between the workers and the customer. He provided outstanding customer service. NOTHING I asked was too small or too big for his crew to do.
As for the three workers assigned to our project, I don't know where to start to commend them for the exceptional job that they did. They arrived every day, on time and ready to work. They started early and worked tirelessly until the end of their scheduled day, taking only one break to eat lunch. They were friendly, yet professional at all times, and showed a very high level of respect for our property. They possessed an amazing attention to detail, and even though I and the other residents would look for things left undone, we rarely found anything that either had not been addressed before they were notified or was on their "to do" list. At the end of the day, they would clean up so well, that it was impossible to tell that they were even there.
In the end, DYNAMIX is a model company for the way customers should be treated. At all levels, from company executives to on-site workers, the customer was always their top priority being made to feel like they were the MOST important part of the project. The Chez de Florence HOA would highly recommend this company, their leadership, their product and their employees to anyone looking for this type of service. read more
