After reading these reviews, I am shaking my head at myself for booking anything without checking Yelp first. Dynamic Outdoors' poor organization/dishonesty and spotty safety practices were both raised by other yelpers but I unfortunately didn't check before going.
Booked a weekend away with Dynamic Outdoors (DO) for Ice Climbing and a hike of Mt. Washington in New Hampshire a few weeks ago. I went with a friend and rarely write one-star reviews, but some major issues in terms of misrepresentation and safety issues that make this a one-star organization and really need to be outlined here:
- Like other yelpers have noted, we had the unpleasant surprise of 2 complete strangers being placed in our room without notice. Totally fine if disclosed but shady/uncomfortable without a warning.
- More importantly there were some major safety/liability issues - the day of the hike was seriously scary. Some clients were not even able to put on crampons properly, and the "guides" were unavailable/unwilling to help them. It got to the point where my partner helped several people get theirs on before we could continue. Not good on a steep incline.
- A group of novices were in front of us, one with an improperly secured mountaineering axe hanging precariously from her pack. Instead of staff/guides checking her at any time, we had to let her know about this and help her secure it for our own safety.
- Then dangling axe girl's friend's crampon fell off! She managed to get it back on (because again no guides were around to help, they were all towards the front, with the exception of one fellow at the back who was assisting with a cluster of even more incompetent hikers.)
- All of this made me very nervous, but the final straw was when the girl in front of me slipped (should not have happened in the first place, but she was completely unable to self-arrest which is not all right to have people like this on a mountain) and slid 10 feet towards me, crampons and axe first! So scary.
- After almost getting spiked in the face, I made the executive decision to end our hike early, notified the guide behind us that we would meet them at the lodge, to which he rewarded us by giving us an incapacitated hiker to take back down the mountain!
- Completely inappropriate, and not our job to be responsible for this guys' safety when there were paid guides around! I protested, but the guide refused to help him so short of leaving him alone to fend for himself, we had to help him down.
- Unfortunately this poor man was almost completely paralyzed with fatigue/fear when going back at first, to the point where he was inching down and needed to be coached step by step down until the path got flat enough to walk again. Maybe not his fault, but again, not our responsibility. We breathed a sign of relief when we finally had him back to the lodge safely.
-- There was a weird mix of "guides" and other presumed volunteers/employees of DO on the trip. I think their practice for these trips is to plan things for their friends, and then market the event to unsuspecting bystanders to help fund the trip at the expense of paying "clients." There did not seem to be many repeat customers other than the "staff", if any. (I put quotations there as several people were introduced to us as "staff" or "guides" but were uncertified and unpaid, and some even paid for themselves to come on the trip, but at a discount!) read more