Customer service... easy professional friendly helpful!…read moreCommunication... excellent! Promptness and professionalism... perfect! Experience and service... exceptional!!! I will keep this business in my Rolodex under .. Reliable Service! Told all my friends too

Their quote was the lowest we got, but we got what we paid for. We had them replace our HVAC a few…read moreyears ago. They did not install the correct size return vent so our heater kept overheating. It would cycle on and off every few minutes and say it was heating when no air was moving. We literally had them come out 4 times before they found out what the issue one. The first 3 times they gaslit us and said that is was our Nest or a draft in an interior wall... I think they have only one good employee because the 4th guy to show up told us he liked to get paid for his overtime and would stick around until he got to the cause of the problem. Also when they finally "fixed" the return vent to a proper sized, they botched the install and had cracks in the ceiling and random screws sticking out in places. So they had to come back again to fix that mistake.

Our AC is on its last legs an I was dreading the summer so we finally decided to get our AC…read moreserviced. I think it was a Friday night and I sent a quote request on Yelp and Roi reached out right away, offered a quote to take a look at it. Scheduled a visit to the following Monday. They sent Thomas out to take a look, he was very up front about the condition of the unit and advised that there was alot of issues, which we totally get. He was very thorough and took a lot of reference photos and explained what he was doing. We agreed to look at getting a new system and set up a meeting with Kyle for later the afternoon. Kyle was also amazing and went over the pricing and options, you never want to pay for a new AC unit but it's a necessity here so and they made sure we had a great deal. Installation will be later this week! I look forward to a frosty summer!

Fast service. Lots of upsell pressure. Work was completed per my instruction, but the quality was…read morenot up to par. Discussed with management and they came back to finish the job. Two years later, system still works great. Three stars due to the upsell pressure and poor first-pass quality. Grateful they came back and made it right. For what it's worth, the upsell comes with the territory. And, not every company will proceed with the necessary work without it. Atticman did.

I've called Rey's a couple of times already and they never disappoint. One time I had an issue…read morewhich they couldn't pin point, but they told me to keep calling every time I noticed the sound and they would help me until they could find it. Well...it turns out it wasn't the unit. It was a plumbing issue and they still helped me pin point the issue - no charge. They texted me a you tube video so I could fix it. It's so hard to find companies you can trust, but Rey's has proven themselves. They are always giving back to the community as well. West Sac or surrounding area - just call Rey's first.

I will preface this review by saying that this company is responsive and will get a tech out there…read morequickly. But unless you need a simple, residential fix of your HVAC system, they won't bother to service you. I had a tech from Rey's come out a couple weeks ago and after looking at the condenser for Gree mini split that was experiencing an H5 error, the tech just didn't want to diagnose it and look at fixing the unit as he felt it "was too complicated" for as he stated, they only do residential HVAC systems. My unit is part of an apartment complex which is classed as commercial, but HVAC systems are HVAC systems and a company like this one and with their reputation, should be able to fix this. I will also grant that the system is 10 years old. But I had another tech come and was able to diagnose the issue within 30 minutes and found that I just needed to replace a couple temperature sensors that cost a total of $100 and got it up and operational within an hour. Also, the reason I contacted them is that they are listed as a Gree certified partner vendor. He also complained that they used to go out of their way to service customers but got burned or ended up spending too much time and resources, so they now decline service that they consider not "worth their time and effort". When I hear this, I believe this is a company that grew too big and now only focuses on things they can fix easily and will avoid things they consider too difficult. But then my fix was actually pretty easy. Just be aware of their current business state and make sure your fix is easy, but then why bother I guess? Good luck with this contractor...

My overflow was leaking water from the top spout and I know that is a problem. I called them after…read morehours and they returned my call the next day and had a guy come out that day. I can't thanks RPM enough for all the service that they always give me. They are such an exceptional company and I recommend them to all my family and friends. The sure do stand by their work and products they install. The service guy came by and went to work right away. Fixed the problem and my AC was off and running again. Fixing the leaky water. Their service is top notch. Their company is worth every penny that I spend on .

They got in touch with me after I reached out for a project, and I gave them my personal…read moreinformation for contact. Four days later, I'm still waiting for a response while my AC is still dead and the summer days are rolling up in a hurry. I even checked back to see if there was a delay, but they said nothing back.

Prompt service, arrived within the time window. Reasonable pricing. Our AC suddenly stopped blowing…read morecold air in the middle of the heatwave. Our tech Vlad immediately identified the issue and did not upsell, just replaced the broken part. I'm happy with the service, will call them again for future issues.

would definitely recommend. they were quick to come out and give an estimate, very responsive to my…read morequestions, and provided a detailed explanation of what my costs would be depending on what options i chose. the person who came to do the actual repair was friendly, considerate of keeping the work area clean, and even showed me what failed on the original part.

For years I have received various services, heating and air check-ups and on every occasion have…read morebeen pleased with everything. It's a good idea these days to stick with what you've had good experiences in the past. In other words, they are the best,

Michael Rivera did an outstanding job checking and servicing our system. I highly recommend him,…read moreas well as Clark & Rush.

Airmech was our 1st of 4 quotes for a new heat pump and we liked Alex, the owner, right away. He…read moreexplained everything we would get and we received an incredibly competitive price on the system. The team was able to come out within a week and installed within a day. It's been a month since the installation and everything is working great and even better, quietly. Our contractor grade condenser we got with the house 23 years was noisy! Love the new, quiet design and it's even got a small footprint like the original so we didn't have to relocate it. We're very happy with the service and quality and would work again with Airmech.

We called Airmech and they had someone here the very next morning…read more We had a great experience with our AC technician, Austin. He was friendly, professional, and took the time to patiently explain what needed to be fixed and why. We really appreciated how respectful he was of our home--he wore booties and made sure not to track anything in. He kept me updated throughout the whole process and got our AC running perfectly again. He was really good at estimating how long the process would take, which we really appreciated with our busy schedule. Highly recommend!

Service technician Mathew Weathers just performed our bi-annual HVAC check up. Mathew was polite,…read morecourteous and knowledgable of the system. We are very pleased with the service from Fox Family Heating and Air.

Matthew was amazing. He helped me find a leak in my ducts and saved us money by switching our…read morebilling from annual to monthly for the labor warranty. Very polite, prompt and thorough. Also We've had Fox Family Heating and Air for four years of service. The installed a new heat pump for us. Every interaction has been very professional and smooth. Great costumer service they go above and beyond.