I had been price matching for my 2018 Subaru Outback since purchasing it in the latter part of June. I have had my previous cars tinted, but used the basic film. I decided since this car is newer, I wanted to get the best tint I could get within a reasonable budget. I looked around the Garden Grove/Westminster/Santa Ana area for a shop that had strangers reference it in a positive light. i came across TWT after a week long search I decided to get a quote. I wanted the back half of my car tinted because I've done full tint and it's a drag sometimes during less than stellar weather.
I have been forgotten by other tint shops when requesting a quote. Not this place. I was responded to by Brianna in a quick and professional order. She was up front on the options and the price ranges and gave me multiple options to choose from. After mulling a few other late comers to the quote challenge, I decided to give TWT a call. Brianna answered and was as professional and attentive as they come. I've had service providers give you half answers or not come off knowing an iota of what they're providing. Not Brianna. She laid it out in detail and even provided great help when I got lost to the store.
When I arrived, the aforementioned Brianna was cordial and had me fill out the standard paperwork deciding on what I wanted done. She was helpful in explaining what exactly I'd be getting and didn't try to huckster any add-ons that come with purchasing anything for your vehicle. Since I didn't have much to do in the way of Friday afternoon activities, I gave her my keys and decided to hang around.
The only slight complaint I have is a kind of comment that I heard one of the people say under his breath while retrieving my car. " Ugh, I thought it was a Prius we were tinting." Now, it's an innocuous comment, but perhaps personal thoughts should be kept w/o a verbal affirmation.
Anyways, the other employees were doing a pretty cool Vinyl Wrap job on a BMW in one area of the work garage and they were doing a great job. So if you want to vinyl your ride, they offer that service as well.
After about an hour and a half of listening to my tunes, I see my car pull up to the front of the establishment. Now, the previous gentleman who had his car tinted got one of the workers to come out and explain what they did and the care/management of said tint job.
Now, I know the game and how to care for my car. So it doesn't necessarily mater to me if you tell me that the windows need to stay closed for a few days or that sometimes bubbling happens in its adherence stage, but to someone say a first-time tint vehicle owner, it may be a good idea to speak to all your customers.
Nonetheless, Brianna, who is also the star of the advertisement, was there to give me the spiel. She is definitely vital to their operation and she explained the warranty for my tint. I think by far, she's been the best person I've dealt with customer service wise and if you're going with TWT you'll be in competent hands.
Thank you for the job. The Outback looks great and it is noticeably darker. If by chance I'll decide to go full tint, I'll come back to this place. As of now, I'm happy with the results. read more