This place has great prices and amazing prints ! It was so quick and easy to do online and I had…read moregreat customer service! Will be coming back an highly recommend!

I totally judged this "book" by it cover. And I was wrong…read more For months when I was going up and down South Virginia Street I have seen the Pixels & Ink sign. I thought it was a computer ink store. This weekend I was walking next to the storefront and some artwork caught my eye. So I decided to go in and get a closer look at the art. Now I have discovered there is much more to this space. I met the owner, Hunter, who explained the concept. One, the business copies and reproduces pieces for artists who want to sell their work or keep copies of their one of a kind artwork. Seems no almost no job is too big. He offers digital services, in house custom framing, photo reproductions, and fine art canvas & giclée printing. Two, the wall space acts as a small gallery. I had missed the opening night of Moon Cakes & Hungry Gods by local artist Carline Young. Three, there is a small retail space for select artists to sell in. For this space there is an online application to submit for consideration. There is a "to go" spot on Thoma for quick pick ups. As well as parking on Thoma and inside the Stix complex. Take a few minutes and checkout the always changing art displays and products for sale.

They helped design and then printed the program for my mother's celebration of life. They came out…read morebeautifully.

I had an extremely frustrating experience with Pitch Black Printing that left me with a completely…read moreunusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie

Awesome customer service! I have placed several orders with Reno Print Store for personal and…read morebusiness, each order placed was needed to be quick, accurate and of course, of good quality - Sherry and the Team always provide exceptional results! Quality team really does a great job. RPS is affordable, trustworthy and transparent. Provide them a budget and they'll meet it every time.

Stopped in to have several name badges made for our non-profit…read more Staff were friendly and helpful. Easy to do business with and not taken aback by my lack of camera ready art work. I guess I hadn't realized how much simple name badges had gone up in price since purchasing several years ago. I remember the last time I purchased from a company that was local and unfortunately owners have retired, so that's no longer business option. Previously badges were between eight and $10, today the estimate was around $22 apiece. Now that's quite an uptick, especially for a nonprofit, to be coming up with for 13 badges. i went ahead and placed the order, because we do need the badges. But I think I might shop around further if I need another set made.

Best deals. Marshall is a sweetie pie and very helpful!!! Always have what you need or they will…read moreorder it for you. Very happy here always Andrea

It is a small store, but they had what they needed and the man working there was very helpful.read more

A Fantastic Five Star Photo experience with David Senior & David Jr with Midtown Art & Photo in…read moremidtown, Reno. Both owners have great skill sets. David Senior with photo printing and David Jr. with fast and meticulous photoshop skills. As a photographer, I will not look anywhere else. Thank you for everything you have printed and retouched for me. A very proud photographer. Julie A

I had a Christmas project which was Very time sensitive! I…read moremet Dave (Sr.) who immediately went to work on copying my photos, perfectly sizing them to my ornaments and printing them ALL while I was there! I can't even begin to Thank Midtown Art & Photo for their OUTSTANDING commitment to Customer Service! Thanks again Dave Sr. & Dave Jr. For making my Christmas ornaments a reality!!! MERRY CHRISTMAS Brad S.

The store was clean and orderly. The clerk was friendly and helpful. He packed up my presents and…read moresaid they would go out today. The package arrived when promised. The contents were in good condition upon arrival. This is a great place for locals.

I shipped a letter on a Saturday for 2 day delivery and UPS handed it off to the usps (without…read moretelling me at the store). It sat around Reno tor a full day (Monday) and then went to Sacramento (Tuesday) for a full day. It finally started traveling to its final destination and was delivered on Friday (a 5 day delivery). So glad I paid for 2 day service. I stopped by the store to complain and no one ever contacted me about the issue.

This review is for the Amazon Returns portion of the business. Companies agree to do Amazon Returns…read moreto be able to gain customer traffic and cultivate customers. I walked in midday on a weekday and the self service kiosk wasn't marked as an Amazon Returns Kiosk. I asked if it was and the clerk said only if it was currently logged in. It wasn't. I had to wait about 5 minutes for someone else that had an issue with holes in a print order. When It was finally my turn, the label printer wasn't working and only printed to a different printer that the clerk then had to find. Bottom line my return eventually got processed (about 14 minutes) but they are not shining as a place I would want to come for other business with all of the confusion and missteps.

A friend of mine has all of his books spiral bound by Fed Ex Kinko's so that you can leave the book…read moreopen where you left off and the book lies flat. I brought in 6 of my books that I use for daily spiritual readings... "one day at a time"... The store was busy with a couple of clerk/ manager's handling both Fed Ex shipping and custom printing requests. I had about a 5 minute wait so I checked my emails on my iPhone. There's plenty of free parking in the large Sports West Athletic Club shopping center.

My experience has proved, without any doubt, that I should remain a devoted Office Depot customer…read more I swore of this location about eight years ago, alas, I was forced to purchase here. Online order was not ready, as informed. I was told, "You can always shop it yourself now you're here". Which I did and couldn't locate one item that was supposed to be in stock. "Yeah, we don't keep that one out. (Big sigh). I'll go and get it" I was then told I needed access to the email which it was purchased through, or the cashier couldn't release the products to me. After a back-and-forth, I was instructed to "just sign the phone". The store phone, not the individuals personal phone that seemed to be of greater importance, was grimy and utterly disgusting. I asked could the person just wipe or clean it first. "Everybody else uses it, what the problem ?" Errrrrrrm....exactly. Fortunately I have hand wipes in the car, as one does. I signed it. Grabbed my stuff. Exited. This entitled, lazy, obnoxious, 'ratchet', 'slore' of a girl is a perfect example of how the world is degenerating. Before I die, which is soon with any luck, I will continue my allegiance to Office Depot.

My niece and I dropped by Staples in search of a mouse pad. When we entered the store, there was…read morehardly anyone else in there; maybe two people by their business center, but cashier greeted us warmly as we entered. We wandered around for a bit and finally asked for help. A young lady was kind enough to point us in the right direction. There were a couple of mouse pads to choose from; we made our selection, headed to the cashier and was on our merry way. Overall, we had a fairly lackluster but positive shopping experience.

I just received my print job from Keystone Quality Printing. I am so impressed with the turnaround…read moretime and quality! The company I work for has used Keystone mainly for letterhead and envelopes. I needed 300 two-sided postcards in color and I needed them quick! David was very responsive and communicated with me every step of the way. I called and emailed several times and he was so patient and professional. His wife, Jennifer, even helped me with part of the process. Excellent customer service! I even received a small gift when I picked up my order. I was thrilled to find out they are still open for business. Be sure to call or email first. You won't be disappointed! Our local small businesses deserve our support.

I went to Keystone Printing today for a small printing job. Frank was NOT helpful, and I ended up…read moregoing to another printing place. Genna C.