We called this morning to get a part for our Goodman furnace; of course they go on the fritz when a…read morenasty, cold storm hits. Most of the employees were still snowed in but the nice young man we talked to said he would call when he got there so we could come down and purchase our part. When the counter girl got to the store, she returned our call and informed us that they do NOT sell parts, she said she didn't even know how to look them up...she didn't seem to understand that we bought our last part there, too...or didn't care. She informed us that we could set up an appointment for a service tech to come to our home to diagnose the problem. Every time we told her we just needed the part, she informed us that they ONLY did service calls and she was overbooked anyway. My furnace has this wonderful diagnostic system where a light flashes to tell you what part is failing; this one was four flashes of the little red sensor light...we already had unhooked the two electrical connection prongs from the sensor and unscrewed the two screws that hold it in place; all we needed was the replacement part. I drove from Boonville (where the Dye store is 1/2 mile from my home) to Columbia (30 miles away) to another HVAC center, picked up the part for just over $15 including tax and, after arriving home, I turned off the power to the furnace, attached the electical hookup, inserted the sensor, screwed in two screws, turned on the power and was finished in about 2-3 minutes. So much for this company's minimum service call for EVERYTHING even if it is not wanted or needed and their employee's rude attitude that she wouldn't help us at all but might find SOME TIME somewhere for a service tech to come over. Shop locally? My furnace is nearng the end of it's life, that's why we are having to replace parts...these folks won't get that business. Just FYI, it is cold and snowy today but I am toasty warm so my furnace is making it for another winter :) Tracy Walkup Boonville, MO

From the owner: 24 hours emergency service.read more

Jimmy Nolte saved the day for me and didn't charge me a nickel. I had the dreaded Moen 1225…read morecartridge issue in two showers and was struggling to resolve it when I had the good fortune to contact Jimmy. I called him hoping to have him come by and fix it but he walked me through it via a phone call and texts and I was able to complete the job with his invaluable assistance! I recommend him.

Based on my personal experience, I would not recommend. Contacted this company to come & look at…read moreseveral projects, with two of them urgent & requiring immediate attention. Owner went through all of the projects wherein he spent 2 hrs. at my home, time that I respectfully set aside to meet with him out of my own business day as a business owner myself. He stated he understood the priorities & would get pricing and be back with me. TWO MONTHS passed & never heard back from him. Never called to follow up and/or fix toilet or bathroom sink. I had a toilet that is shot & not flushing as well as a bathroom faucet requiring cups underneath to catch the excessive dripping. He had no intention of doing the work, failed to exercise good business practices or communicate he was not going to do the work. This manner of doing business by these new places of simply "going rogue" after they waste your time, is inexcusable, disrespectful & a reflection of a lack of business ethics. This is not the way to treat customers. Funny that only after owner discovered this review (over 2 months later) did he contact me & wanted to make it right. Dummy me, I gave him another chance. He agreed to come & change the faucet & the toilet. When he came to do the faucet, it was my first experience to see his work. He destroyed the nickel flange on one of the inlets using brute force to get it off & then he totally scratched & stripped the outside of the other inlet (which now I have to look at every day). Then he yanked on both of inlets so much that by the next morning, I discovered water in the back corner of the kitchen pantry that had found a pathway down from the plumbing in the wall of the bathroom directly above...where he was yanking and pulling on the inlets because he couldn't get them loose. He lied about the water or the fact that his actions were the cause, although the water hasn't shown up since. He installed the new faucet incorrectly failing to put the screws in the new flange. When I noticed it, he said, "They just clip around the inlet. It won't come off." I replied, "Why would there be holes for screws like the inlet for the hot water right next to it that has screws in it?" There is a purpose for the holes to keep the flange from spinning. HE DIDN'T KNOW THIS!!! I requested that he "finish" the job properly. After he was done with the faucet, we settled up & I was attempting to lead him out the front door, but he refused to leave. He wouldn't budge until I said I would change the review. I was a hostage in my own home. I stated to him that he needed to leave & that it was my prerogative to change the review if & when I wanted to...if at all. This confirmed that the only reason he came back at all after two months of "going rouge" was that he thought he could simply show up, do one little job, promising he would do the rest of the work too just to get the review changed, & then he would never come back. As of the writing of this review I've experienced & witnessed his work ethic, quality of work, skillsets, knowledge of plumbing & integrity. And they are all POOR. But to stand inside my house, refusing to leave until I change a review is not only bordering on extortion. He didn't care about the quality of his work, he just wanted the review changed. I could have water dripping and causing damage as I type this and NOT KNOW IT due to what he did to my inlets that day. Who knows what damage he caused behind the wall with all of his twisting, turning & pulling with excessive force over & over again! What kind of plumber does this???? He has never come back, but note that we consulted on an appropriate toilet for the powder room after he was finished with the faucet & on his recommendation I ordered the one he said would work for that bathroom's configuration of the rough in & space. Toilet was delivered & it was to be installed this past Wed. He has not returned my calls, never showed. I had another plumber out to look at powder room & the toilet that Jimmie said would work will not fit at all. My inlet is coming out of the floor & this toilet requires the inlet to come from the wall due to the size & width of the apron. Now I have to return the toilet AND pay the return shipping. Thanks Jimmie! So don't use this guy. He has so much to learn about his trade, business practices & how to operate a business in an ethical manner. His motives are not honest & refusing to leave a customer's home unless they change a review on FB is borderline extortion. I would hate to see other folks be shafted by this guy & treated with such disrespect, shoddy service & workmanship.

Let's start with this company has restored my faith in humanity!!! Ryan came to my house in Moberly…read moreMo to give me a quote on my plumbing issues. I had already been quoted by another company. When amounts have commas in it I like to make sure I'm not getting ripped off. Ryan comes over I explain the situation I was having. He went through what he would look for and why he was doing it. It took him 3 seconds to find an issue with plumbing work I already had done. The brand new pipe that the other company had installed was not even attached!! He told me to call them up and I did. I was Out of my element with this request!! Well truth be told I was scared because they see people who don't know anything About plumbing a mile away!! Same way at the car dealership when you get your car worked on!! Ryan took over like we were family. He told them they had to make it right. He said you could see the pipe was not attached and you just left it. He handled them like a pro. Actually thought I was watching a superhero movie!! I was the damsel in distress and Ryan was Spider-man!!! He did not have to do that, he explained to them how to fix it the right way!!!! Then here comes Scott!! This man right here is AMAZING!! He watched them work, checked there work before they left to make sure they did it correctly. He is a wizard. He spoke to me like I did not deal with plumbing on an everyday basis . He broke it down, where I could understand what was going on!! He also made sure that I did not pay for service to be done right! He used the camera, showed me the problem!! He did not try to sell me anything. Gave me cheeper options and also said if I did not choose the company that's fine, he said that I could call him to inspect the work when it was done!! He just wanted to make sure that the problem was taken care of and I was treated like family!! I felt like they cared, I felt like they wanted to make sure the problem was fixed and I was happy weather I went with them or not!! I will tell you right now Scott should be over other worker bees. His knowledge and the way he speaks to you so that you understand exactly what's going on was amazing!! I will tell you right now if you go dollar general and buy a washcloth and it breaks down in a month or so then you have to go buy another, but if you spent a little more and bought a better washcloth and it lasts for years, you got your money's worth. I feel like every penny I spent today was worth it!!! Since they left I made sure that 15 people so far had there number. If you are thinking about this company you will not be sorry!!! I have not been so satisfied where I have given this big of a compliment in over 10 years!! Call them for your needs you will not be sorry. Also, I called the owner to tell him about the worker bees, he was so delightful. This company is amazing!! I will be telling everyone about my experience!! Also, for all you single ladies, older ladies this is the company you want. They don't lie, they are not trying to up-sale you, They definitely are trying to make sure your problem is fixed and done right!! Scott and Ryan are amazing I mean it!! When I talked to the boss, I got the same vibe!! If Scott is reading this I wish more people were like you. It was amazing how well you talked to me. How you took care of a situation and gave me all my options. I will make sure I tell everyone to use this company because of your kindness and take charge attitude. If Ryan is reading this thank you for going that extra mile. If you had not done that it would have cost me more money. I also liked how you made sure that the problem was solved and made sure your teammate knew what was going on. Which you were right he made sure I was taking care of!! There are very few people like you all anymore! For your kindness I will make sure I tell everyone about you guys, I hope you guys are overloaded with new customers!! Thanks Sara

Absolute rip off! I declined the recommendation thank goodness. All the tech wanted to do was sell…read morehis service. He didn't care to check warranty first.

AC not working on one of the days that it would hit upper 90s. They were so helpful when we called…read moreto see if they could come out, they got there within a few hours and were able to remedy the situation. The price seemed very reasonable and the technician professional and clear about what needed done. Given how busy they must be when the heat waves keep rolling through, we really appreciated the cheerfulness of both the person who took the call and the technician who came out. Thank you both!

IMPECCABLE service and a great job done right the first time by Curt, Christian and Jameson! They…read morediagnosed the problem with my furnace and replaced my heat exchanger in only a matter of a couple of hours, taking care of a CO2 leak at the same time. I will be recommending them to everyone I know - Chapman HCP is number one in my book!

Fix leaky faucet outdoors. Arrived on time and fixed the faucet without issues. I have not received…read morea bill for service yet.

Honest, hardworking guys! Michael, the owner, is easy to get ahold of and easy to communicate with…read more Chris, his employee, has done two jobs for us so far. He installed a new drop in sink for us back in January as well as a filtration faucet and a main kitchen faucet. Good communication throughout his process and if he needed an extra part, he would give us a heads up ahead of time. Recently, our main faucet had begun leaking and flooded our countertops and under sink. Wenger plumbing helped us diagnose the problem and they took care of it within a timely manner despite their swamped schedules. Very much appreciated. Would definitely recommend this company. It can be hard to find a good plumber and these guys are very professional.