I called to get assistance replacing the thermostat in my home HVAC system. I had an ecobee and…read morewanted something less cumbersome. The person who assisted me was very patient and was able to talk me through the process. I was grateful to have the help, As it turned out, the thermostat I bought to replace the eco bee was defective, and I would have had a tough time trying to figure that out without their help. I am pleased with the service they provided. Tom, my tech, was great!

Short visit. Reasonable work. Work done: "Found loose connection at the humidifier. Repaired low…read morevoltage connections. Humidifier is running good at this time." However, the cost of $462 was way more than it should have been.

Told 3 people at company - need dryer vent cleaned (primary), air vents (secondary). Never did…read moredryer vent, never came back to do it. Had to get someone else.

Clean Air Columbia provided excellent service with a dedication to customer satisfaction that you…read morecan only find by Local Family owned business that's providing honest work for honest pay for their community. The technicians where on time, courteous and extremely thorough... If I could give 6 stars I would.

Some of the workers are not qualified to do this work and will misdiagnose the problem. If you…read morequestion them, the owner who essentially inherited the business will call you disrespectful.

Log the time they come in and leave: they will overcharge you a LOT!!!…read moreThey may also have to come (like for me) three times before they advise you to replace the unit. But they will still charge you for everything pointless that they did before then.

You don't know how much you needed this until you get the before and after pictures! We decided to…read moreget this service when we realized our new efficient HVAC in our new-to-us house didn't come with an update to the 40+ year old ducting. I had noticed since we moved in my allergies were really activated too. Clean Air Como came highly recommended and they didn't disappoint. Tyler and Kellen arrived on time and walked me through the process. They got right to work sealing up all our ducts and brushing out every duct. My favorite part was when they wiped down every duct cover! It only took about half a day for our house and they were super respectful about coming in and out and the safety of pets. At the end of the day they showed me how they patched up the system from where they inserted their equipment and pointed out they reattached an old duct which was never screwed to a beam in the basement in the first place! Really appreciate these guys and if you have the ability to do this refresh, especially on an old house, highly recommend. My allergies were IMMEDIATELY better.

From the owner: Clean Air Columbia goes above and beyond when cleaning every part of your ductwork. Clients love…read morethat we explain what we are doing and why we are doing it. We offer air duct cleaning and sealing as well as dryer vent cleaning and indoor air quality products.

I had a humidity issue that I thought was originating with my HVAC system. I found Allbright HVAC…read moreusing a web search for HVAC centers with the words "Free Estimate" in the query. I found Allbright listed in the results and went to their homepage. I followed the Free Estimate link of their website and called one of the numbers listed there. I spoke briefly with Jimmy that day and he said there was likely no issue with my HVAC, saying it sounded like a crawlspace humidity issue. However, he offered to come and "have a look" anyway and asked me to schedule that visit directly with the office, as he was busy that day. I did so. Neither Jimmy, nor the office, nor the website said anything about a cost for this visit and I made it clear when I spoke with Jimmy that I was calling for an estimate for a potential repair. Jimmy came to my home October 29th, he opened the closet door to look at the furnace, looked in for less maybe 30 seconds (touching nothing), concluded the issue was crawlspace humidity, shut the door and spent the rest of the 40 minutes he was at my home chatting about my dog and how much he enjoys helping people (free of charge), saying he'd just picked up and delivered groceries for his last customer. I'm sure he did. I'm sure he does nice things. However, in this case he did no work nor inspection of the furnace and offered no information beyond what he'd told me on the phone when I called for an estimate. The following week I was sent a bill for $125 for a Service Call. On November 3rd I called the office and said I had called for the Free Estimate and was told that did not apply. The front desk person was unwilling to listen to what I said and unwilling to consider the fact that their website (and Jimmy) led me to believe I was going to receive a free estimate and no one had mentioned a $125 service fee. I called Jimmy immediately, feeling the charge was a misunderstanding with the office. Jimmy confirmed with me that it was an error and said he would take care of it. I trusted this to be the case, but a month later I received a second statement now charging me $125 and a late of $2.50. I called Jimmy again on December 2nd. This time he said he had forgotten the matter but was almost home and would fix it as soon as he got to his home computer. I asked him to please send me confirmation via text that the matter was attended to. He agreed but I never heard back from him. I texted him on December 5th, including a photo of the bill and asking him again to please let me know the wrongful charge had been zeroed out and to email me confirmation. I provided my email in the text. Jimmy responded and said he would get it done when he was in the office. I never hear back from him nor received an email. I texted once more on December 9th asking him to please remember to forward the correction to me by the end of that day. I've had to submit a complaint to the Better Business Bureau to get the matter resolved. I do not recommend these guys.

Had AC worked on before I moved out of town. Service was fast and got the job done…read more However, I received a paper invoice a week later and paid by check (which I rarely do given the age of credit card use) that same day. Unbeknown to me, it wasn't cashed until one month after I moved out of town. Naturally, I just closed my old bank account forgetting about the check written one month prior. I didn't realize anything until I received a rather accusatory phone call requesting payment and an additional $50 charge for a check on closed account. Slightly aggravating but partially my fault having not accounted for a written check from one month prior. They were none too slow about taking my credit card over the phone ASAP to snag the extra $50. After my experience and unexpected phone call/voicemail I would choose one of the other reputable places in Columbia, MO.

Pleasant to deal with!…read more My scheduled changed and they were so accommodating they still came over and drew up a quote so I could get this over as soon as possible for my HOA to approve. Communication is good. Staff is very friendly. Quote was very detailed and just what I need for HOA approval. Recommend for any HVAC needs.

The technician, I think his name was Ethen, was very knowledgeable and courteous. He explained…read moreeverything he was doing and asked how our previous service was performing. Great company and employees.

Would frequently call off or reschedule. Missed spots often that we would have to go back over…read more Several times bumped items off tables and would not replace when finished.