The lobby and dining room is under construction. There were workers and wet paint signs in the…read moreentire lobby and hallway. I think there was still complimentary breakfast severed in the mornings along with coffee, drinks and fruit. Definitely good for a short business trip to the area. The room was very comfortable and clean with a large screen tv. The bathroom had a jetted tub and bathroom toiletry. In-room refrigerator with coffee marker, ironing board and hair dryer. Indoor pool was open and across from the exercise room. Options for restaurants, shopping or movies were in walking distance of the hotel. There is no taxi service in the area for airport picks or in general. Ubers usage was not that great either. Advice, rent a car for transportation. Would recommend stay ......

Front desk reception was a warm welcome and dinner was great Ally looked after me I had the wings…read moreand they were great. I highly recommend this place. And you don't have to be staying there to join in with dinner.

Some of the staff was very friendly and some had a real attitude. Wouldn't recommend.read more

Man this hotel needs some up dating!…read more It is not a horrible place but it is getting long in the tooth. Needs to update plugs in room, fix the smell, redo the bathroom... it is just old. It had a musty smell when I checked in. It's a good thing I was not here long or I would have changed hotels for sure.

This is our second time staying here and it's always a great experience. We were greeted by Loren…read moreat the front desk, she was very sweet and took care of us. The room with the king bed is very roomy, clean and comfortable. In the morning we had a delicious breakfast. I highly recommend this location and it's close to downtown and many shops and restaurants.

The place was clean and comfortable and staff was friendly and helpful. During our stay one nice…read moretouch was the bowl of apples and bananas by the elevator for snacking at any time. The complimentary breakfast buffet wasn't the greatest but ok. A downside of the first floor renovation is the side entrances are closed and everyone has to use the main entrance

ZERO stars!!! We checked into the St. Charles IL location on 12/31/23. The room was not as…read moredescribed online through Expedia nor the BW app. I have photos to prove it. We were so disappointed and disgusted that we returned the keys to the front desk. We were still billed for the stay we did not have. Worst experience ever!!!

I come to Chicago on occasion for work. Usually, I stay in the downtown area because that's where…read moreour office is. But we had meetings in a town called Aurora, so they put us here. Never again. The rooms were OK although the lighting in the rooms is strange and oddly bright and harsh like spotlights in your face. The lobby is super small and there is no room to even get a cup of coffee if there's more than 3 people in the "dining" area, which has a breakfast consisting of waffles, or cereal. I take my coffee black, but my coworker's mini-moo coffee lightener curdled in her coffee. We threw them away and went for a bite to eat elsewhere. We also didn't know when we booked that this is essentially a motel. Rooms face out to the parking lot. Weird. Lastly, I found a bug in my bed the second night. Not kidding. No thanks to this place.

I stayed at this hotel for date night and it was great! The hotel itself is a bit dated, but not in…read morean ugly or dirty way. Everything is kept clean and organized, the decor is just a bit old. I booked the king room with the whirlpool tub and it was so nice to relax in. Rooms are clean, staff is nice and hospitable. I forgot my toothbrush and they gladly gave me one. I wish I would've woken up on time for their hot breakfast, can't speak on the quality. Like some other reviews say, you can definitely hear noise from the other rooms filling up their tubs but it's nothing obnoxious or even loud it just comes with being in a hotel full of people. We also doordashed a pizza and there was no issue getting it delivered right to our hotel door. Definitely worth your money! Check out downtown Geneva if you visit, it's such a cute town!

First off we paid $800 for two rooms for the weekend, well the room we got which had a 2 person…read morewhirlpool with King bed. The other room was for my son and elderly mother, they had the king suite with sofa bed. Our room was not so clean when we arrived, pubic hairs in shower and stuck on shower walls. Dust on basically everything. Headboard was not wiped down or we wouldn't have been able to see other ppls past fingerprints. Fridge door was not properly cleaned. Not to mention we had cold water to shower with and in the whirlpool tub to use on Saturday. I asked the front desk if this was normal cause it's never happened before and we've stayed many many times here in the past but I will say this hotel has gone down a lot in past couple years. He said they had a two boilers for it one had broke down but just got to working again they think. Well it wasn't. I didnt think I'd be paying $800 for two dirty rooms with cold showers. We have decided not to ever come back to this location again. No one helped us just made excuses. Hotel is dated, they even used clear tape to hold up some of the wallpaper in the breakfast area. Also had a weird odor throughout the hotel. Ruined our valentines weekend stay out of the house that's for sure.

This review is solely based on walking around the resort . We were attending a Penelope Bourbon…read moreTasting so we did not stay at The Herrington. This small boutique hotel is located along the Fox River in Geneva Illinois. It has a European charm with riverfront views and beautiful gardens. Only 60 rooms in size, rooms come with a fireplace and either a patio or balcony. Their spa and restaurant (Atwaters) are both award winning offering 5 star service. I real Hidden Gem in the Western suburbs.

We visited because we saw a social media ad that they were having a Penelope bourbon tasting in the…read morecourtyard. Penelope bourbon was created to celebrate the birth of the founder's daughter. It was such a beautiful setting on the Fox River. We did the tasting and then ordered cocktails and an appetizer to linger over since it was such a beautiful evening. The hotel is very charming and Atwater's restaurant looks to be a real gem. Such a wonderful, historic spot in Geneva. Oh and the Toasted was my favorite.

I was charged an extra $30 on top of the $100 deposit and $150 charge for the room. She did not…read morespecify why- this was BEFORE I checked into the room. The rooms on the second floor also reek of smoke.

DO NOT STAY! I came here with my family and we actually were having a good time. Morning came along…read moreand while watching tv we seen a COCKROACH crawl across the screen. We IMMEDIATELY check out clothes and bags and packed up. We called the front desk all they could offer was a new room. NO THANKS!. The gentleman then told us the manager would be there by 7 if we wanted to talk to Her. The manager (Rocelys Pineda) was so Inconsiderate and rude and didn't help us at all. After picture and even sent us to get the roach in the toilet paper Wasn't enough. 10/10 don't recommend.

Great hotel with very nice, accommodating staff. I had to make a last-minute reservation because…read moreHoliday Inn cancelled my reservation without any advance notice. I then accidentally booked a smoking room, and the hotel was willing to change it for me and allow me to cancel a nonrefundable reservation from Hotels.com. The staff was great, the room was clean, and the location was good.

Stayed recently for a concert. Checked in and did not come back until night time to sleep. In the…read moremorning when we woke up to shower and get ready to leave, we turned on the water and it was brown. We filled 4 cups of brown water coming out of the faucet. We checked out right after as it was nearing check out. Will never stay here again.

Don't hesitate just book your wedding here!!!!! Tiffany makes the planning process a breeze. All…read morestaff are so attentive and kind. Julie made sure our cups were never empty. 10/10 wedding

Extremely poor customer service. Based on this experience, I would be very hesitant to trust Hotel…read moreBaker with any important event or family celebration. Very disappointing experience with Hotel Baker. We canceled our Easter Brunch reservation in advance, and I called again on Friday to confirm that we would not be charged. Drew told me he did not see my name anywhere and specifically said I would not be charged. Despite that, Hotel Baker still processed a $360 charge to my credit card. I have now contacted the hotel multiple times, and Drew acknowledged that he remembers telling me that. However, I am now being told that no one can process the refund until the manager, Trina Ledger, returns on Thursday. In other words, they know the charge was wrong, but are still not correcting it immediately.

Literally, there were mattresses lined up along the walls of the floor we were staying on. Had to…read morechange rooms because air conditioning didn't work. Owners were very nice, but place is definitely not nice. The trash cans were full, which means they hadn't been emptied cause there weren't that many people staying there. There were also trash cans lined up Along the back with trash and a broken chair.

When I first got there, their was a gentleman that checked me in. Unfortunately, with my…read moreexperience, he was a little bit rude to me in the checking in process. The hotel is a bit outdated and the elevator is a little sketchy like it went down real quick for a little bit and then it finally started to work properly.