While the property itself was pleasant for our vacation, my experience with Duval Square Mall's rental with Rent Key West was unfortunately marred by a significant issue. I must caution potential guests that if you choose to stay with this rental company, take extra precautions with your belongings.
Regrettably, I left a money bag containing our vacation funds in the nightstand. While I acknowledge that it was my oversight to leave cash behind, I expected a higher level of trust and integrity from the rental company and their staff. When I called to report the missing item, the team responded promptly and attempted to assist by reaching out to their cleaning crew. However, I was informed that the cleaning crew staff had access to the property before a thorough inspection took place.
Although they assured me of their staff's honesty and mentioned that such incidents were rare, I know without a doubt that the money bag was left in the unit. While the staff did their best to help, the protocol of granting access to cleaning crews before inspecting for any left-behind items raises serious concerns about guests' security and peace of mind.
Although I did enjoy many aspects of my trip, I cannot overlook this unfortunate experience. I would refrain from renting from Rent Key West again, as I lack confidence in their processes and the safety of my personal belongings. I hope the company can improve their policies to ensure that future guests can feel secure leaving their belongings behind. Unfortunately for me my $4k+ rental increased to $5k. read more