We came into town for an overnight visit and saw this coach shop we went in and got greeted but then just got followed around .The service was ok because I would ask and they would then help, but once I got to the register I was rushed, the young lady at the register didn't smile once and on top of that I got double charged on my credit card so now I need to fix that too. I feel like returning my things and getting them elsewhere with better customer service.! They have a great selection of handbags and great prices but I wish they'd understand that the customer experience matters! read more

The staff here are awesome & attentive. We dropped by since most places weren't to welcoming or happy to see tourists/cruisers in town. We were happy to drop some cash at this place & they welcomed it. The service & merchandise were great. Good job & thank you! read more

This is a small coach store but still had some very cute items inside for great prices. The staff did not offer any assistance while we were inside, instead watched us the entire time but said nothing (about 3 girls who were not helping other people). No biggie, bc I could've asked for help if I really wanted to purchase something, but it was strange they didn't even speak to us. I did see a few totes and small wallets that were new patterns/styles that were cute but there weren't any deals of the day to make it worth it. Liked that it is on an easily walkable street with tons of shops and restaurants nearby so that is fun and easy if you're already in the area. read more

I am a big fan of Coach purses. I recently dropped by because I wanted to purchase a wallet. I was unimpressed by the attitude of the salesgirl. She seemed to completely ignore me. I needed some assistance, and luckily, the cashier helped me out. I ended up buying the wallet I was looking for and a purse. The cashier (Unfortunately, I cannot remember her name) was super welcoming and helpful. 3 stars. read more

Sara is great at customer service and working with customers! She helped us find what we were looking for, knowledgeable and patient!!

This store was beautiful. Large for the area - I mean it's Key West! Luxurious and the best thing of all non pushy sales ladies. All of them were helpful, pleasant and provided the right amount of service. I walked out with a new gift for me! read more

Coach - Accessories Near Me - Key West, Florida

Went twice this week. Amazing prices. Beautiful store. Brian was fabulous. And you can get military discount! A must visit.

I don't usually buy pricy purses. And still don't :) A blue purse caught my eye in the window and drew me into the store. The staff was terrific, I wish every store had this kind of staff. Welcomes you as soon as you walk in. After a few minutes of checking out the store, ask if they help you find anything or have any questions. The color I loved doesn't come in the size I prefer to carry. But there were still cute bags I liked. The bonus was receiving a 50% coupon when we walked in- and I love my coupons!!! Hubby found the perfect bright pink purse and said "I'm getting this for you for Christmas." I think he knows how hard it is for me to make that kind of decision. Thanks honey, I love it. read more

Coach - Love a great sale - Accessories Near Me - Key West, Florida

I have to tell you been here every visit to Key West but last purchase was 2014 a beautiful dark lavender bag that I still use to this day. So I was excited this trip to shop here I even came back as I felt hubby was rushing me but nothing. The only thing I was considering was a Coach back pack but hubby felt it was too small to fit my laptop. Since he is always right I passed. But I still went back same day and was surprised no ladies belts which I could use. So once again left with nothing but I did get a much needed education. I have purchased a new camera bag purse it is called with a floral design and matching wallet at Macy's. In a recent trip to Vancouver I went through a regular priced store and what a difference lots of great pieces one of a kind really. Which leaves you with the outlet which you assume is leftover from the regular store but it's not just a lot of generic looking bags made for the Outlet. So even with the 70% off you spend a lot on a bag. It pays to shop around and definitely will pass the outlets for this brand in the future. read more

Staff is super rude and unhelpful. Thanks for nothing coach. Wanted to buy shoes at the end of the day but got thrown out at 5:01d

This is a very sophisticated and appealing outlet store. I was truly amazed not only of the incredible selection, attention to detail, the layout of the store and customer service from the fine associates there - but more-so from the fact that women were actually not cat-fighting and knocking each other over for the products! By the way, my wife found exactly what she was looking for, at half the price - a long sought after handbag! read more

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This store is big and clean and bright. The staff tends to be a tad pushy - offering coupons and then stalking you around the store to remind you the price of the item if you factor in the coupon. Offering other colors and styles - typically unrelated to the item in my hand. The styles don't change too often so if you want traditional Coach designs you can easily find them. They have very few of their mens collection also. Maybe because the footprint of the store is smaller they chose not to offer more than basically wallets. I love the stores that offer belts and messenger bags and credit card holders. None of that is found here for the Mens line. The prices are great but you will be reminded time and time again about the price as the employees stalk you around and provide a running price point commentary. I'll stick to other Coach locations and avoid this one. read more

My first visit to the Coach Outlet was a pleasant surprise. I did not own a single coach item. I had never been in any Coach store. I visited the store looking for a specific item: a wallet for travel abroad where I can carry my passport, iPhone, credit cards, money. The girls working there were fantastic! I explained what I was looking for and was shown various items. They explained to me the difference between Coach Outlet and Coach Retail and said I would probably like their "retail" line better. They had 50% off store wide and another 40% off clearance. I ended up with a $500 leather wallet from the Coach Retail line, for just $52! It perfectly meets my needs. The staff who works here is the best! Other chains could learn from them. read more

Every time I write a Florida review, I lose a fan. Relax, NYC Yelp! I am coming back to Manhattan in two weeks and I will continue to write about bad dates, good dates, pizza, various NYSC gyms, delish froyo, bar-hopping with Monica R and Karen F, and dresses I can't afford. So, relax. I am just giving you all suggestions for as what to do if and should you ever be transplanted down to Florida for the summer. Because all of your parents will retire and make the pilgrimage to Boca Raton someday. Oh yes. It will happen and you will thank me. Gapeesh? Gapeesh. So if you make the journey down to Key West because you like snorkeling, drinking, eating, flirting, Key Lime pie, margaritas, debauchery, freak shows, and walking around in 110 degree weather, then you should stop into the Coach Outlet on Duval Street. The minute you walk in, you'll rub your eyes like it's Christmas morning and that song "Someone saved my life tonight" by Elton John will play in your head. You'll look at the price tags for the bags you love and you'll think someone has played a terrible joke on you. So you ask the saleswoman if these prices are correct and she says "Yes, and you take an additional 30% off at the register." So from your years of working at Coach throughout college, you've learned a thing or two about the product codes and how to tell a fake from a realsie. All real. All legit. All my Christmas presents, birthday presents, graduation gifts were purchased way in advance and NO ONE HAS TO KNOW THEY ARE OUTLET STYLE. None of my friends read my Yelp reviews, so they won't know. But you do and now you know and you are a better person for it. So when you go to Key West on a journey to escape your Palm Beach summer or on a cruise, go to this Coach Outlet and you will leave happy. read more

Coach - You will not find these here - but a skull comprised of tiny skulls is quite amazing - Accessories Near Me - Key West, Florida

Very nice employees, walked in the door and was immediately handed a 60% off coupon! Very helpful and respectful. Don't let the other negative review keep you from visiting this store! Someone may have been having a bad day, customer and employees both included. Bought a very nice purse and wallet, huge savings! Thank you Coach, for the wonderful experience! read more

Coach - Accessories Near Me - Key West, Florida

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Amazing store and seriously dangerous for your wallet! (But not in the typical Coach way) The staff was very friendly and helpful. I bought a new bag and a wallet and escaped for $92! The friend i was with bought two full sized bags, a wallet and a belt all for about $300. You would never know this was an outlet store until you look at the amazing prices on the bags. read more

Offered a great discount of 50% but did not have a good selection, looked to be older stock. Nothing like the store in Westfarms back home read more

Coach - Accessories Near Me - Key West, Florida

While on vacation, we came across this store in Key West. We went in to browse and were met by sticker shock, not the 500 dollar bag my wife wants..but because that 500 dollar bag at the Coach Store at Cherry Creek was 100 bone at this location! Mama ended up getting a bunch of stuff she'd been deserving. Overall this place is good due to its great bargains and helpful staff. Word. read more

Biggest high-end brand sale here that I have ever seen! Purchased a $20 wallet and $105 (normally $350) bag here on a 70% off sale. Felt the need to double check it was authentic, and sure enough it was! Friendly and helpful staff too; everything was laid out very nicely. read more

Great selection! Fabulous sales & great customer service!

Another visit to Key West, another Coach bag "souvenir". I got the little backpack which came in very handy while riding bikes around the island! I also got my husband a Coach belt since it was our anniversary. He loves them!! Everyone there always nice and friendly and not pushy trying to sell you! read more

Have never been a big fan of Coach but have several friends and relatives who are so I am dragged into this location every time they visit Key West. Store is clean and nicely laid out with unobtrusive yet extremely helpful staff. Seems they are always having a sale which is 60% off all items in addition to an additional 30% off markdowns. Got a beautiful Spring 2018 purse from a location that had closed in New York! Went back a couple of weeks later to get matching wallet and the deal was that if you bought 2 wallets, in addition to the 60% off and the 30% off, it was an additional 25% off. Unbelievable!!! While Coach will never be my personal favorite, this store is definitely worth a look through and there are plenty of fun watering holes nearby that your honey can be entertained as well and not worry that you are breaking the bank! read more

My wife is a big Coach fan and we have gone to many Coach stores in our travels. This particular store had the best prices. I highly recommend buying products from them if you really see what you like. It will be more expensive than anywhere else. read more

The wives dragged us into here, but I must say the staff was super friendly. They had a lot of different merchandise and somehow I found an awesome wallet for only $29. The wallet I saw had a scratch on it, they quickly went to the back and found me a perfect one. What a steal. read more

Wife said the deals are better than the outlets....and I'm not sure why a $100 purse is a good deal...but there were plenty of bars around so at least I didn't have to go in for the hour of shopping pain!! read more

This is one of the nicest stores in key west. If you're going to splurge this is definitely the place to do it. Service is prompt and delightful. Store manager Sumike is a wonderful guide and has a great customer service driven attitude. If youre undecided about your fashion,Sumike would absolutely be the go to person to hook you up. She'll make your shopping experience the best. You rock!!! Go Coach! Would absolutely recommend this place to all. read more

Friendly and helpful staff, great deals and prices.

I am writing this letter as a humble note of appreciation for the outstanding and exceptional customer service provided by your employee Jay Harris earlier this month. I was vacationing in Key West from New York City and Jay made my shopping experience fun, was very helpful and knowledgeable of all the products in your store. I had a hard time trying to pick out a gift for my sister's bridal shower and Jay was extremely attentive and listened to all my concerns with a great deal of patience. He offered me so many great recommendations; I literally bought everything he showed to me! I have visited many Coach stores throughout my US travels and he has made me a raving fan of your Key West Coach outlet store! Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I am glad you have Jay Harris as apart of your team. You can be certain that we will ask for him personally upon my next trip to Key West! I look forward to coming back to Key West so that I can visit and shop at the Coach Outlet store! With much appreciation, Helena Diaz read more

Nice store but the manager is extremely rude. Don't waste your money at this Coach location. Go to Miami or just order online.

This is a awesome Coach! They have a big selection of merchandise. The store is big and clean. The staff is very helpful and welcoming. The purses and shoes are easy to excess to look at. Overall the store is awesome! I would definitely recommend this location! read more

This is the worst shopping experience Ive ever had in my entire life. I love Coach and I walked into this store today wearing the new Coach bag that just came out this season and I wanted to browse the new Keith Haring collection. Must have been 10:30 in the morning and there was no one inside the store besides three employees who greeted me but in actuality attempted to overwhelm me and test me. A simple greeting and explanation of the sale would have been enough. But two of the employees loudly and openly decided to speak badly about me and my mom who were in the store because they thought we didn't speak english or I was simply deaf! I believe the guy's name was Daniel and the lady was a short and frumpy looking girl. They knew they were being pushy and tried to make fun of me because they were saying I couldn't afford anything? Who says that?! I was nice and courteous until they started being disrespectful. I purchased $130 worth of items from this store but I wish it was to another location. I will call corporate on Monday and speak to someone to see what they can do about this because I believe I was treated unfairly. I believe the manager's name was Kelly, which is such a shame that she was there the entire time and doesnt know what happens in her own store. read more

I just love, love, love Diane. She helped me save a lot of money today on my Key West Vacation. If you go to Key West and miss the Coach sale, you miss a lot. If you go the Coach store, ask for Diane. She was polite, lovely, helpful, and knew discounts that weren't obvious. She helped me make out like a bandit. Hooray! read more