This previous summer I used Scott Septic & Portables, Inc to provide potties for my wedding. We had…read morea great turnout and everyone was very pleased with the potties. Clean and well kept nice potties and I felt they were very affordable compared to other companies I called. This winter when it was negative 25 degrees with the windchill my septic tank backed up and Scott Septic didn't hesitate to come out in the bad weather to take care of me. I am so pleased with the staff at Scott Septic & Portables, Inc that I look forward to using them in the future.

we have a portable toilet on our property and the service is terrible,during the summer months when…read moreit's hot it gets nasty because they clean it only about once every six or seven weeks. I would NOT recommend.

Called Monday morning and was able to get Tuesday service. Awesome! Darrell called ahead with 30…read moremin ETA. He made quick work with the sucker truck and answered all my questions. Great customer service and very knowledgeable. Good sense of humor too, we enjoyed some poop jokes. Payless team doesn't dig, so you need to expose the pit opening or have risers already installed.

# Formal Complaint Regarding Payless Septic Service…read more I am writing to formally document my recent experience with Payless Septic and to explain why, as a result of this incident, I am no longer comfortable having the owner/operator return to my property. I scheduled septic service on Thursday for Friday morning, with an estimated arrival window of 8:15 a.m. to 9:00 a.m. The owner/operator arrived at approximately 8:09 a.m. A section of my fence needed to be removed to provide access to the septic area. The section was secured with approximately six screws. I had the necessary tools and materials available. I had intended to remove the panel the night before, but an emergency prevented me from doing so. I acknowledge that the fence panel should have been removed before the scheduled appointment and understand that this created an inconvenience. When the owner/operator arrived, I immediately began removing the screws. While I was doing so, he stood approximately two feet behind me and repeatedly questioned why my husband had not removed the panel the night before. He also stated that he could not believe my husband had not done so. I explained that my husband had been working approximately 14-hour days or longer and that we had experienced an emergency the previous evening. I apologized and continued removing the screws. The owner/operator then stated that he should charge a $180 show-up fee. I told him that I would finish removing the panel as quickly as possible. While I was working, he repeatedly asked how long it would take. The interaction became sufficiently upsetting that I began crying. I told him to leave. Rather than leaving, he motioned for me to continue removing the panel. I apologized and explained that we had a lot going on at the time. He responded, "I don't know why you're crying. We all have a lot going on." I finished removing the first panel. The process took approximately five to ten minutes. The owner/operator then began preparing his hose and equipment. He stated that he could not get the hose through the opening. I explained that we had previously used the same access point for septic service and that the hose had fit. He continued preparing the hose and subsequently stated that he could not get through the opening. I explained that we normally use a gate on the side of the property, but accessing that gate requires going through the house. I told him that I would go inside and open the gate. At that point, he saw my debit card and asked how I intended to pay. He explained that payment was accepted by cash or check. I told him that I had forgotten to obtain cash because I had forgotten that cards were not accepted. I told him that I could go inside and write a check. He responded, "I don't trust your check anymore." I was alone at the residence at the time. **In the approximately ten years that we have used Payless Septic, this was the first time I had ever been alone at the property for a septic service appointment without my husband present. On all previous occasions, my husband had been present during the service.** This was therefore an unusual circumstance for me, and given the way the interaction had progressed, I became increasingly uncomfortable. I called my father, who lives nearby, and asked him to come to the property with $360. I asked the owner/operator whether my parents could meet him somewhere in town with the payment because he had mentioned that he had another scheduled appointment. He stated that he was not leaving until he was paid. He then stated that if my parents did not arrive soon, he would charge a late fee. When I asked how much the late fee would be, he responded that he did not know, that it depended on how he was feeling, and that he would "make it up as I go along." He also stated that if my parents did not arrive soon, he would dump the septic contents back into my septic system. At that point, I felt extremely uncomfortable and scared. I was alone at my home, and the interaction had already left me upset and crying. **Because my husband had never previously been absent during one of our septic service appointments, I was not accustomed to handling this type of interaction alone.** The statements regarding an unspecified late fee and, particularly, putting the septic contents back into my septic system caused me to feel that I needed another person present at the property. This is why I contacted my father and asked him to come with the payment. My father arrived and paid the $360. Following the incident, I contacted the Payless Septic office and spoke with the owner's wife. I explained what had occurred and expressed my surprise because we had used the company for approximately ten years without previously experiencing a similar interaction. I want to acknowledge that, prior to this incident, I had generally been satisfied with Payless Septic's service. Over approximately ten years, the company had performed the work we requested, ar

My first experience with this company was great, but all of the follow up has been TERRIBLE. I…read morehave it all documented and it is undeniable. I waited 6 months just for a quote to do work. I followed up two times and received no response. When I finally did get a response on the 3rd attempt, they supposedly had no record of ever being at my house, yet there was a text message exchange from April 18th in the same text message thread of them confirming an employee was on the way. They then asked me to do their job for them and tell them when the employee was there and what they were supposed to quote. Magically, it took them 2 minutes to deliver the quote via text! Only problem, they didn't quote everything they were supposed to quote. Seriously, this is not difficult, I am literally trying to give you business and you cannot give me a quote for what I asked for in an effective manner? I am trying to do business with what I thought was a nice, local, family owned operation, but apparently they did not take the business 101 class. I called again and asked for a complete, accurate quote to be emailed to me like any normal, professional business should be able to do. The lady again acted like she had no clue who I was and said she was going to look it up after gathering the same info from me that I had previously given to her multiple times. Once she found the information, she texted me back to say she had quoted me for the job....again...you quoted me for half of the job, not the full job. Pay attention to what I am telling you. I am trying to give you business for MORE than what you are even quoting, yet you cannot comprehend basic requests or produce a professional, thorough quote via email. It is sad because I feel like this is a good business with good people, but they lack in details and in the capacity to run daily operations in a way to where they know what is even going on. Sorry, but I tried...and tried...and tried... to give you business, but your own ineptitude (you might have to look this up to know what it means) failed you. Good luck...I will talk to some of your employees who will tell me what is really going on there.

Nothing this so called business owner said was true! He wasn't there! Never had a business charge…read moredouble and they always come in pairs. The workers left my new refrigerator in the garage and was here for a very short time ! What about that is "GENEROUS"-

Friendly, affordable, great work, professional and came out quickly! What more could you ask for?…read more I'd give six stars out of five if it was possible!

Arrived promptly and did a great job…read more Thank u very much Everything great Would recommend them

After calling four plumbing companies and one showing up he couldn't fix the problem. We called…read moreClean Line sewer & septic service and he got the problem fixed within a hour. He highly recommended them. Robert Pearson Danville

BE VERY CAREFUL HIRING CLEANLINE -- READ THIS BEFORE YOU DO…read more I hired Cleanline to auger my sewer drain because it was backing up into my basement. I had to work, so my wife stayed home for the appointment. The technician started at the outdoor cleanout. He then went into the basement, but my wife was never informed that he would be using the basement cleanout or that doing so would cost an additional $295. She allowed him into the basement because he said he needed to make sure the auger wouldn't hit the toilet. My wife paid the bill by check, and they didn't even leave us a receipt. When I got home, I started the dishwasher and the basement immediately backed up again. The next morning, I called Cleanline's office and had them email me a receipt. That's when I discovered the charges were: * $195 for the outdoor cleanout * $295 additional for the basement cleanout I explained to the office that my wife had never been told about the additional charge or asked for approval. I also had the technician call me back. When I confronted him about not asking my wife for approval before using the basement cleanout, he apologized and did not dispute what I was telling him. I also told them the drain was still backing up. They said their technician had gotten very little tree root out and found a lot of mud. They told me the drain had likely collapsed and that we would need to dig up our yard and replace it. I asked them to run a camera to confirm the drain had actually collapsed. They wanted another $300 to do it. I told them I was not willing to pay them another $300 when they had already charged us $295 for work my wife had never approved or even been told would cost extra. I argued that the $295 should instead be credited toward the camera inspection, because if Cleanline had properly explained the situation and given us the choice, I would have chosen to have the drain camera-inspected rather than have them perform the additional basement cleanout. Cleanline refused to credit the $295 or work with us on the situation. We called another company. They charged us $120 to camera the drain. I personally watched the camera footage with the technician. The drain had NOT collapsed. The second company found that the drain was in good condition and explained that Cleanline had used a small auger that only opened a narrow path through the tree roots, rather than using a larger 3-inch auger that would have been more appropriate. Thankfully, we got a second opinion before allowing anyone to dig up our yard. We could have potentially spent thousands of dollars -- possibly $10,000 or more -- replacing a drain that was actually fine. The biggest problem wasn't simply that Cleanline failed to completely clear the roots. Mistakes happen. It's the combination of the undisclosed additional charge, the drain immediately backing up again, the incorrect diagnosis, and their poor customer service and unwillingness to take responsibility or work toward a reasonable solution. We had to call another company to properly diagnose the problem, and fortunately avoided what could have been a massive and completely unnecessary expense. If Cleanline tells you that your drain needs to be dug up and replaced, I strongly recommend getting an independent camera inspection and a second opinion before spending thousands of dollars.

We thought our main drain was clogged - we had water backing up throughout all the drains in the…read morehouse. Turns out the problem was actually with our kitchen drain. They cleared it out and treated my family with great respect (including our autistic 21-year-old, who kept saying hi). Our dogs were antisocial, but the guys from Hopper Septic & Excavating were amazing. I would highly recommend them and will be happy to use them again!

My sewer pipe was clogged with tree roots. A guy from Mowery came and cleared the line that night…read moreand another man was scheduled to come with a camera the following day. The next day the water was again not draining and instead pouring out through my outside clean out. I called and was told the guy would come with the camera. He came and said he couldn't get the camera in. Then he tells me that I need to replace the entire pipe all the way to the main sewer line. He quotes me $14K and quickly tries to get me to finance a loan. I cannot afford $14K let alone the payments that would come with a loan for that amount! I called Hopper Excavating for a second opinion. They came out jetted the line then the next day ran a camera to pin point where the roots were. They used a special cutting tool and cut out the roots and made sure the line was clear. They told me to use copper sulfate in the pipes a couple times a year to kill any roots that might get back in. Total charge $500 I cannot help myself but think Mowery was trying to get me to spend the most money possible for something that didn't have to be done. The guys at Hopper operate with integrity. They are honest, trustworthy and most importantly don't screw over their clients. I will never call a different plumbing company!!!

After the huge snow storm that came thru our drains and toilets quit working. I called around to a…read morecouple of places and both places said they couldn't help us because the ground was frozen and covered in 10" to 14" of snow. Didn't even offer to come out and take a look to see if we had a clog or if we needed our tank emptied. My husband called Johnson's late on a Saturday, the lady that answered the phone was very sympathetic and helpful. They showed up bright and early the next day (Sunday). Had us fixed up quickly with no issues. The guys that came were nice and very polite. We were shocked at the price, we were expecting it to be way more. We will call them again!!!

From the owner: Family-Owned and Operated, Commercial, Sewer Excavation, Plumbing & Drain Cleaning…read more Services: Drain Cleaning and Inspection, Drain, Water and Sewer Line Repairs, Water Leaks, Water Line Excavation, Hydro Excavating, Plumbing, Camera Inspections. Business Description: Johnson's Sewer Service, owner operated for the last 30 years, stands as the premier drain cleaning provider in Crawfordsville, Williamsport, Covington, Veedersburg, Fowler, Attica, and beyond. Our comprehensive services include expert drain cleaning and inspection, efficient water and sewer line repairs, powerful hydro jetting, and innovative hydro excavation techniques. Serving the Attica, Indiana area and nearby communities, we're your go-to solution for all drainage needs. Don't wait—contact Johnson's Sewer Service today for top-notch service and expertise! Discover our newly added hydro excavation service, designed to offer precise and environmentally-friendly excavation.

Came out and had to locate tank which he dug up by hand. Very nice and very reasonable on price…read more Would recommend his services to everyone. Glad I called him

Very friendly, a calm presence in my time of panic. He took the time to educate us on the problem,…read moreand solutions. He was fast, clean and polite! We will definitely recommend them to others!

I called and they got it done within the same day! He was so courteous and kind over the phone and…read morein person. Got it done quick and also got a free fly swatter! The only people I will use for the job!!

Amazing, same day service. Courteous, friendly and professional at a great value. Highly recommendread more