Called Monday morning and was able to get Tuesday service. Awesome! Darrell called ahead with 30…read moremin ETA. He made quick work with the sucker truck and answered all my questions. Great customer service and very knowledgeable. Good sense of humor too, we enjoyed some poop jokes. Payless team doesn't dig, so you need to expose the pit opening or have risers already installed.

# Formal Complaint Regarding Payless Septic Service…read more I am writing to formally document my recent experience with Payless Septic and to explain why, as a result of this incident, I am no longer comfortable having the owner/operator return to my property. I scheduled septic service on Thursday for Friday morning, with an estimated arrival window of 8:15 a.m. to 9:00 a.m. The owner/operator arrived at approximately 8:09 a.m. A section of my fence needed to be removed to provide access to the septic area. The section was secured with approximately six screws. I had the necessary tools and materials available. I had intended to remove the panel the night before, but an emergency prevented me from doing so. I acknowledge that the fence panel should have been removed before the scheduled appointment and understand that this created an inconvenience. When the owner/operator arrived, I immediately began removing the screws. While I was doing so, he stood approximately two feet behind me and repeatedly questioned why my husband had not removed the panel the night before. He also stated that he could not believe my husband had not done so. I explained that my husband had been working approximately 14-hour days or longer and that we had experienced an emergency the previous evening. I apologized and continued removing the screws. The owner/operator then stated that he should charge a $180 show-up fee. I told him that I would finish removing the panel as quickly as possible. While I was working, he repeatedly asked how long it would take. The interaction became sufficiently upsetting that I began crying. I told him to leave. Rather than leaving, he motioned for me to continue removing the panel. I apologized and explained that we had a lot going on at the time. He responded, "I don't know why you're crying. We all have a lot going on." I finished removing the first panel. The process took approximately five to ten minutes. The owner/operator then began preparing his hose and equipment. He stated that he could not get the hose through the opening. I explained that we had previously used the same access point for septic service and that the hose had fit. He continued preparing the hose and subsequently stated that he could not get through the opening. I explained that we normally use a gate on the side of the property, but accessing that gate requires going through the house. I told him that I would go inside and open the gate. At that point, he saw my debit card and asked how I intended to pay. He explained that payment was accepted by cash or check. I told him that I had forgotten to obtain cash because I had forgotten that cards were not accepted. I told him that I could go inside and write a check. He responded, "I don't trust your check anymore." I was alone at the residence at the time. **In the approximately ten years that we have used Payless Septic, this was the first time I had ever been alone at the property for a septic service appointment without my husband present. On all previous occasions, my husband had been present during the service.** This was therefore an unusual circumstance for me, and given the way the interaction had progressed, I became increasingly uncomfortable. I called my father, who lives nearby, and asked him to come to the property with $360. I asked the owner/operator whether my parents could meet him somewhere in town with the payment because he had mentioned that he had another scheduled appointment. He stated that he was not leaving until he was paid. He then stated that if my parents did not arrive soon, he would charge a late fee. When I asked how much the late fee would be, he responded that he did not know, that it depended on how he was feeling, and that he would "make it up as I go along." He also stated that if my parents did not arrive soon, he would dump the septic contents back into my septic system. At that point, I felt extremely uncomfortable and scared. I was alone at my home, and the interaction had already left me upset and crying. **Because my husband had never previously been absent during one of our septic service appointments, I was not accustomed to handling this type of interaction alone.** The statements regarding an unspecified late fee and, particularly, putting the septic contents back into my septic system caused me to feel that I needed another person present at the property. This is why I contacted my father and asked him to come with the payment. My father arrived and paid the $360. Following the incident, I contacted the Payless Septic office and spoke with the owner's wife. I explained what had occurred and expressed my surprise because we had used the company for approximately ten years without previously experiencing a similar interaction. I want to acknowledge that, prior to this incident, I had generally been satisfied with Payless Septic's service. Over approximately ten years, the company had performed the work we requested, ar

After calling four plumbing companies and one showing up he couldn't fix the problem. We called…read moreClean Line sewer & septic service and he got the problem fixed within a hour. He highly recommended them. Robert Pearson Danville

BE VERY CAREFUL HIRING CLEANLINE -- READ THIS BEFORE YOU DO…read more I hired Cleanline to auger my sewer drain because it was backing up into my basement. I had to work, so my wife stayed home for the appointment. The technician started at the outdoor cleanout. He then went into the basement, but my wife was never informed that he would be using the basement cleanout or that doing so would cost an additional $295. She allowed him into the basement because he said he needed to make sure the auger wouldn't hit the toilet. My wife paid the bill by check, and they didn't even leave us a receipt. When I got home, I started the dishwasher and the basement immediately backed up again. The next morning, I called Cleanline's office and had them email me a receipt. That's when I discovered the charges were: * $195 for the outdoor cleanout * $295 additional for the basement cleanout I explained to the office that my wife had never been told about the additional charge or asked for approval. I also had the technician call me back. When I confronted him about not asking my wife for approval before using the basement cleanout, he apologized and did not dispute what I was telling him. I also told them the drain was still backing up. They said their technician had gotten very little tree root out and found a lot of mud. They told me the drain had likely collapsed and that we would need to dig up our yard and replace it. I asked them to run a camera to confirm the drain had actually collapsed. They wanted another $300 to do it. I told them I was not willing to pay them another $300 when they had already charged us $295 for work my wife had never approved or even been told would cost extra. I argued that the $295 should instead be credited toward the camera inspection, because if Cleanline had properly explained the situation and given us the choice, I would have chosen to have the drain camera-inspected rather than have them perform the additional basement cleanout. Cleanline refused to credit the $295 or work with us on the situation. We called another company. They charged us $120 to camera the drain. I personally watched the camera footage with the technician. The drain had NOT collapsed. The second company found that the drain was in good condition and explained that Cleanline had used a small auger that only opened a narrow path through the tree roots, rather than using a larger 3-inch auger that would have been more appropriate. Thankfully, we got a second opinion before allowing anyone to dig up our yard. We could have potentially spent thousands of dollars -- possibly $10,000 or more -- replacing a drain that was actually fine. The biggest problem wasn't simply that Cleanline failed to completely clear the roots. Mistakes happen. It's the combination of the undisclosed additional charge, the drain immediately backing up again, the incorrect diagnosis, and their poor customer service and unwillingness to take responsibility or work toward a reasonable solution. We had to call another company to properly diagnose the problem, and fortunately avoided what could have been a massive and completely unnecessary expense. If Cleanline tells you that your drain needs to be dug up and replaced, I strongly recommend getting an independent camera inspection and a second opinion before spending thousands of dollars.

They answered the phone right away and gave me a solid price, not a "range" like another company…read moredid. They also came out the next day! Called before they arrived and on time. Sharp looking black rig. Don Smith might be the funniest and most knowledgeable septic tank cleaner on the planet. He's got a MS in BS or so he says. He didn't have his diploma on him but I believe him. I now know more than I ever wanted to about my septic system and had fun learning about it. Getting turds sucked out of your yard shouldn't be this much fun, but Don makes it that way.

My water stopped draining and they made my call a priority. They were quick to respond and found a…read moremajor blockage to my tank. They refused to let it beat them and worked really hard at clearing my line. I can't thank them enough!

Friendly, affordable, great work, professional and came out quickly! What more could you ask for?…read more I'd give six stars out of five if it was possible!

Arrived promptly and did a great job…read more Thank u very much Everything great Would recommend them

Outstanding,very fast and reliable company.Ariel and his crew where able to fix my cloged/ broken…read moreseptic lines.Clear comunication,fair pricing and friendly service. Thank you. Martin Mach

I have used their services a few times. They were on time. No surprises and fast…read more Offered a good rate too.

I have been using A&R for the last 16 years. They have always been great to work with. The lead…read moretime was 2-3 weeks which I think was very acceptable. They called the day of service and Of the workmen I've used Danell Clark the most knowledgeable and has been the best! I highly recommend A&R.

Terrible customer service! Hung up on us. Used them for 35 years, always pay on time. They don't…read morevalue their customers.

Had our system pumped on Friday but we began having issues the next morning. They came out the…read morenext day and rodded the lines inside. Looks like the previous owners flushed a T shirt and it had clogged up the line inside the house. So glad Eubanks was ready and able to fix this for us. The guys that came out were very personable and professional while answering my million questions (this is our first house with a septic). 10/10 will call them first.

After finding sewage backed up in our basement, we called Eubanks. They came promptly, and when…read morethey were finished, I went out to settle up he bill. I asked what he had found and the man said that there were tree roots in our pipes, and that he had gotten out "quite a bit". There was nothing on the ground next to him except for a handful of small roots. When I asked where the rest were, he said that he had "thrown all of those way in the garbage can". I then looked in the can, and it was empty! We thought all would be fine, and after paying $200, we hoped it would be. Then 4 days ago, we found sewage again! We called Eubanks, left a message, and after 48 hours, still no return call. Take your business elsewhere. We called Hamende Sewer instead and they came to find massive tree roots in the pipe that they correctly removed!

First world problems - our septic tank was full and toilets weren't cooperating when flushed. It…read morewas a Sunday morning - the most inopportune time. My husband called around and found Rensselaer Septic. He was willing to visit the same day for a premium. We opted for the next day and he arrived bright and early. We were so very grateful. He was professional, gave us some tips and most of all his pricing was fair.

Very nice and answered all questions Came right away and will use again. I wish I'd have caught…read morethe guys name he was very knowledgeable about all things septic.

I talked to Tina on the phone and she was happy to help me…read more Kyle came out to service.. Super Nice Guy !! Nothing but great service.. Job well done!! Thanks team ! Joe

Thank you Zeiter and to Nico for the great job on our septic this morning. He was very professional…read moreand informative. Thanks again!