Paid over $100 for a new battery that never got replaced, had to go to the auto shop and pay $120…read morefor another battery, fortunately I actually got this one

Service department needs a better tracking system. Work does not get completed or half assed. Been…read morewaiting over 2 weeks waiting on a phone call and escalation of my issue. I have to message or call them to get a status (or lack there of) update. Owner stated he did not care how his employees treated his customers. Didn't care about them charging for work that was not completed. Didn't care that they didn't address the issues. Nor does he need customers. I would look elsewhere. The issues with customer service obviously starts at the top. Matt you should be ashamed. BTW I have screenshots of how they treat their customers! Would give a negative review if I could. Matt you can make it right if you truely care about your customers and the offroad community.

Timothy Turner in…read morethe last week Took my bike in for a clutch job, told them to call me with a quote before they do any work. They. Called me 2 weeks later telling me my bike was finished (no quote provided) I mentioned that to them, and asked if they even fixed my bike. At that point they asked what was wrong with it again. I told them it was the clutch, just like I said when I dropped it off. I asked what they even did to my bike, and they informed me they did an oil change, cleaned carbs, fuel filter, air filter, spark plugs (everything I ALREADY DID MYSELF before I dropped it off with them!!) on top of that they tried to charge me $500+ for that! ...long story short... they had my bike for a total of 6 weeks, ended up only charging me for parts (of the service I already completed) and did not fix anything. When I picked up my bike I found the fuel petcock was disconnected, as well as found a handful of bolts in the storage under my seat they apparently didn't bother putting my bike back together. WORST SERVICE EVER. 6 weeks, was lied to, never had calls returned, and my bike is in worse shape than when I dropped it off.

Brought my bike in to be worked on nobody at the shop was on the same page I was called and told…read morebike was finished went to pick it up and it wasn't and they kept it for another 2 weeks only to receive it back in worse condition than I brought it in

Awesome selection of bikes quads side by sides and see doos so over all I give a five star and…read morereally nice people working

I scheduled service to have the rear wheels on my lawnmower (less than 3 years old) repaired - they…read moreweren't rolling in reverse freely. Tulsa Powersports were booked 2 weeks out, but i set an appointment anyway because they're the only Honda repair place i could find locally. When i showed up 2 weeks later, it was like i had snuck up on them. They didn't know who i was or why i was there, and the salesperson filled out a new ticket for my repair. He said it would take a week or two. About 2 weeks later i got a call that the work was done, and came back to pick up the mower. I was charged nearly $200 for the "repair," but i saw little improvement in the wheels' movement. I asked for a refund which they issued, and they asked if they could attempt to make it right by actually repairing the mower's wheel issue. I agreed and was impressed at their integrity at this point. They said it would be a few more weeks. After about a month, I hadn't heard anything so I called the shop for an update, and the salesperson said the mower was ready, that the mechanic who had "repaired" the mower previously had misdiagnosed the issue, but he assured me it was fixed this time. I showed up today, and was charged the same price as before, nearly $200 (they are asking $450 for their brand new mowers). The salesperson commented that I wouldn't be charged for the labor for both of the "repairs," as if i should be thankful, and he wheeled out the mower. The wheels' movement hasn't improved since the last visit. I asked the salesperson if he would be happy receiving this quality of service for this price and he responded, "yes." It gave me everything i need to know about this operation. Zero integrity. Zero accountability. I would suggest heading elsewhere for any repairs you may need.

The only reason I didn't give them a 5 star rating is because they made me pay for the good job…read morethey did for me . My Suzuki Intruder had clutch problems and they took care of everything letting me know of progress . I highly recommend them

About one year ago I brought my 1995 Intruder to this business for some engine work and tire…read morereplacement. The owner was about two weeks behind. No problem w/ that as I was in no rush. While awaiting the repair order to be typed the owner noticed the luxury vehicle picking me up from the shop. His attitude changed a bit. He asked, "Is that your car waiting for you?" I answered "Yes, it's my wife's car." He didn't say anything further and I thought nothing of it. One week later I pulled into a QuikTrip for some beer and noticed a strong fuel odor. I checked under the bike and saw fuel leaking from the fuel pump hoses. The next day I performed a diagnostic check on the bike. He had removed the new factory fuel hose clamps w/ aftermarket screw clamps. He had torqued them down so much both hose ends were cut. I repaired the lines and installed new factory clamps. One week later the bike ran out of gas while I was riding. I switched the fuel shut-off valve to "reserve" but still the bike would not restart. I had to contact my sons to come pick me up after pushing the bike 1/4 mile. The next day I found the hoses had been reversed so the reserve was the main and vice versa. I performed a complete check of the bike and found he had not tightened the innertube valve stem locknuts to the rims. I had him replace the tires and tubes as part of the bike's services. I found the driveshaft tube paint destroyed by whatever tools he used. The tube needs no tools to remove the rear wheel. The bike ran great, so no problems there. He cleaned and rebuilt the carbs correctly. The bike still runs great, so he knows his way around a motorcycle, but i found a dent on the fuel tank at the front right top. There was no dent there when I bought the bike, but cannot prove he, or his buddy, did the damage. No rock could have impacted that area, it was behind the handlebar clamps. The paint was not chipped so some tool was used to dent the tank. I have pictures of said damage, fuel leak, damaged hoses w/ reversed lines, loose valve stem locknuts and damaged paint. I feel too many simple mistakes could not be random by a trained small engine repair tech. Imho the mistakes made were deliberate, but this is only my opinion. I waited to review my experience so I did not seem angry. Caveat emptor folks. Thank you.

Very professional and great to work with. Even did a repair on my car the same day wow that's…read moreservice

Honest and fair. Great quality vehicles, but good idea to negotiate on prices. Very happy with my…read morepurchase and their service.

I recently purchased my first BMW motorcycle and plan to continue with the brand. My bike has been…read moreserviced here for its initial service and a 3000k oil change. I noticed an issue with the quickshifter and some difficulties with the gearbox the last month after the service. In an attempt to make an appointment to get this looked at for a warranty service I was told they don't make appointments! For "services" they make appointments but not for repairs. They stated that I would drop the bike off and they would get to it in three or four weeks. I asked again if I could just make an appointment for three or four weeks from now. I was told no they don't do that... Are you kidding?? Apparently, 5th Gear prefers Tulsa residents to shop at Eurotek in OKC.

Going above and beyond...the team at 5th Gear Cycle really came through for me during the Black…read moreWall Street Bike Rally. I had issue starting my due to a bad fuel relay fuse and they delivered the part to me. I was not only relieved that I could ride back to Memphis, but I was now able to enjoy the rest of the rally.

RIP OFF!!!! BAD WORK!!!…read moreLIARS!!! NEVER NEVER NEVER USE THIS PLACE. The first time my son's 4 wheeler was put in, it cost $246, and last about 30 mins. The second time he charge $167 and the problem still wasn't fixed. It wasn't even worked on. He said they did this and they did that....the bolts were NEVER broke. It is obvious he did not do what he said. After all this, my son and I will be the only ones working on this 4wheeler. I know I can't do a worse job!!! At least now when we do it, it will truly be worked on!!!! I will tell everyone I know to NEVER use this place!!!!!

Damaged our Rim and Brake disk on our 07 Dyna , when replacing the rubber ,(when we picked it up it…read morewas covered with greasy fingerprints , grease is not used on HD axles ) called me a liar, a week later called and said he reviewed the video of his mechanic (?) and admitted he did he damage said he would " Make it Right" tried to polish it out , no go, said he would have it buffed out and re laminated , took it in , one week later still in he same spot covered in dust we took it home and had to pay our insurance co 250 for over 1000 dollars damage , refused to pay deductible , or even refund the shop charge , low life no Buenos do not use or trust...

I've had some problems with motorcycle shops in Tulsa. But I've never had a problem with Synergy…read more If I need something done to one of my bikes I call them first now.

I ended up paying $500 for an oil change. The initial oil change was $153, and the dipstick barely…read morehad the minimum amount of oil, so I asked them to add more, which they did. When I got home, my clothes were covered in oil because they put the oil fill cap on incorrectly, and it got lost along the way. Oil was also leaking from the engine. The next day I brought it in for "warranty," the owner just accused me, insulted me, and yelled at me. I asked him to check it because it was leaking oil everywhere. They kept it in their shop for 15 days, and when they returned it, they charged me $300 to repair what they did wrong. I also had to buy the cap they had put on incorrectly. Synergy is THE WORST OF THE WORST.

My son wanted a new bike after spending an entire year on a cruiser. The cruiser is the motorcycle…read moreworlds version of the old Mercury we used to be saddled with as young new riders. He did his time but wanted a sport bike. Every other major player in the metro blew him off. One even went so far as to tell him he couldn't order a bike until he found what he wanted elsewhere. Then they could suddenly have it in two days. Wow! Ajax/Sooner didn't treat him the same as their counterparts at the big name dealers. They were very patient and happy to help him find the bike he loved. Then, they went even further and sold him a bike with no drama and no bullshit. He loves his new Z.

Bought 2 kids four wheelers. One for Xmas and one in August for a bday present…read more Both don't work. The one for Xmas present was barely even driven. Took them in for repairs and was charged over $200 for the repairs. Get them home, an hour drive, for them to not stay started and the other won't even start. Called them to tell them and they said they're repair shop is closed until after the first of the year So if you're thinking of getting a gift for your kid for XMAS, think again. It's weird that 2 different CC's bought totally separate in times, both don't work!! You'll get charged for their POS to get fixed!