The hotel itself was lovely. We stayed in a small suite with a little balcony, and everyone we met was kind and helpful. Breakfast was good, and the location was decent. It was especially fun arriving by water taxi and stepping directly into the hotel -- such a unique experience! Unfortunately, our stay was overshadowed by the loss of a small bag containing over $600 (USD) worth of merchandise, including a leather purse and six wallets. The bag was in our room when we left in the morning but was gone when we returned that evening. Despite several emails with the hotel, there was no resolution. My homeowners' insurance didn't cover the loss, and the hotel took no responsibility. It was a disappointing and costly end to what was otherwise a pleasant stay at an already expensive hotel. read more

We loved our stay here! The front desk was super busy but the guy running it was fast and efficient. They guided us to our room and helped with bags after check in. They keep all the room keys at the front desk and it's honestly really cute. Every time you leave or come back you get to have another pleasant experience with the front desk. They started to remember us and it was a really nice touch. The bathroom was SPOTLESS. It was so so so clean and spacious. I am a stickler for clean bathrooms and this would have passed a white glove test. We got the deluxe room so we also had a seating area and big area between the bathroom and bedroom. The house keeping even tidied up our room without us asking which was a very nice touch! The furniture is a little worn - however we wanted an older more traditional style hotel and that's exactly what we got. Our window also looked over all the roof tops in Venice and it was so cute! If we come back to Venice we will stay again for sure! read more

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Excellent location in Venice's historic centre, but did not feel like a 4-star hotel. The lobby looks nice, but everything in the room was outdated including the hair dryer & furniture. The shower doesn't close properly so there was water all over the washroom floor. I'm petite and I found the shower to be tight...I don't know how a regular sized person can shower comfortably. The room has a weird smell and you have to call reception every time you want the air conditioning adjusted. The receptionist isn't very friendly, which is annoying because they make you leave the room key at reception every time you go out, so you're forced to interact with them. read more

Duodo Palace Hotel will make every girl feel like a fairy tale princess! This was my sisters first trip to Venice so I wanted to make sure we booked rooms at a fantastic hotel. My husband and I had visited Venice before so we knew that we wanted to stay in the historical district of Venice, near Piazza San Marco. When I came across the Duodo Palace Hotel I knew this was the perfect hotel. The Duodo Palace Hotel is a Venetian-style, luxury hotel that is located less than a ten minute walk from Piazza San Marco and the Grand Canal. When I visit Europe I prefer to stay in a more traditional or historical hotel because I believe that these hotels offer more charm and character than the modern hotels. The rooms at Duodo Palace are elaborately decorated with vintage wallpaper, Murano glass chandeliers, antique paintings, and decorative painted ceilings. Our bathroom was a little outdated which was expected since the hotel is in an older building. On a positive note, the bathroom was clean and spacious and included a hairdryer and complimentary toiletries. Upon arrival we were warmly greeted by the front desk. When travelling overseas I always try to be respectful so I had memorized a few Italian phrases for our check-in. Luckily, the employees at the Duodo Palace speak English so they only had to endure a few moments of my feeble attempt to speak Italian. After we received our room keys and WIFI passwords we were delighted to discover that our rooms (#302 and #303) were the "pink rooms" that we had seen on the Duodo Palace's website. The only thing that could have made our pink princess rooms any better would have been a glimpse of the Grand Canal, but we knew prior to our arrival that the rooms we booked would not have a view. The complimentary continental breakfast is amazing and includes a huge spread of fruit, juice, meats and cheeses, bread, pastries, breakfast quiches, and coffee. Hot breakfast is also available for purchase, but we found that the complimentary buffet offered plenty of options so we saw no reason to purchase additional food from the menu. Breakfast is served on the first floor every morning at 7:00 am. Side note: My husband mentioned to the hotel that we were celebrating our wedding anniversary during our trip. The night of our anniversary we returned to our room and found that the hotel had left us a chilled bottle of Prosecco to celebrate. So nice and thoughtful! I absolutely loved our stay at the Duodo Palace Hotel and would definitely stay here again next time we visit Venice. read more

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Miserable service rude, arrogant, and unresponsive. Do not spend a dollar at this mess of a hotel you will be greatly disappointed

This hotel is just as described on the website - old. I realize the ancient nature and charm of a city like Venice. Thus, the buildings are old etc. that being said - this hotel left much to be desired. Our check-in went smoothly enough though my mother and I arrived from the airport at around 10am and had to wait until 2pm for our room - they were booked up and tired though we were we went off exploring the city for a while. When we returned at 2pm our room was ready. They showed us to a room at the foot of the stairs that was the size of a broom closet. Literally there wasn't enough space for both my mom and my bags to fit and for us to walk around the bed without climbing on it. This was mildly annoying but no biggie as the room was clean. I had a brief confrontation with the concierge over twin beds as our travel agent messed up and booked us a double instead but they split the beds apart and we moved on after the front desk told me it would be another 45 minutes before they would come split the beds and I told him we were done waiting to do it NOW. I soon realized that this was the ONLY room under stairs like Harry Potter and, due to it's location it meant we could hear constant stomping above our heads at all hours of the day as people walked up and down the five flights of stairs to their rooms. It sounded like elephants on parade and to make it worse, I am a very light sleeper by nature. We didn't complain the first night thinking it was no big deal but by the next morning - going on two full days with only about 6 hours sleep total and with the rude concierge still being clipped with me I demanded another room. At first he was unhelpful and said none we available but when I demanded to know how much my mother and I were paying a night for our broom closet (we weren't sure as we paid a large total package price through an agent in the US and the website is cryptic) he wouldn't tell me at first but finally relented and said 250 euros. That's A LOT of money. I demanded to speak to a manager and was told he was off and would be in the next morning. I explained that wouldn't do me any good tonight and asked them to either call him or find someone else as the current concierge was rude and unhelpful. I explained that he was condescending and patronizing and I did not like it. After all this - and getting much nastier than I originally wanted at the front desk in front of other guests - he finally offered us another room that was much larger (2x the size of our first room) but what was shown online for the price anyway and what we thought we were getting to start with, located on the 5th floor. We moved and the next two days were much more enjoyable and less noisy though still we could hear sounds. This was a bad start to a much looked forward to vacation to Italy for both my mother and myself. Goods: clean hotel, central location to shopping, food, the grand canal and San Marco square. Nice lobby. Pretty blown murano glass fixtures throughout. Water taxi brought us directly to the front lobby entrance and was able to unload our bags. Bads: tiny rooms, outdated electrical sockets which sparked and made funny sounds, air was not controllable in the room, showers were old and leaked in both rooms, "free breakfast" was really just yogurt some muffins and coffee or juice. Rather disappointing. On a trip to Greece two years ago, our included breakfast was full service with pastries, eggs, fruits, etc. for a similar nightly room price. Rude service and the *free* wi-fi didn't work in any of the rooms because the signal was so weak so I had to go sit in the lobby to check email or look online on my iPad. Overall we still enjoyed our trip to Venice. But we wouldn't stay here again if we ever came back. read more

So the staff was wonderful, the breakfast was absolutely delicious and the hotel its self was beautiful. Small complaints, inconsistency with the rooms. Our room was small and dark with 1 window and a really nice bathroom. But smelled heavily of perfume that was coming out of the AC that we had no control over. My mothers room was larger, brighter, had 3 windows and a nice but slightly smaller bathroom My sisters room had control over their AC. Biggest complaint was the bed. Hard as a rock and was just 2 twin bed mattresses stuck together side by side. read more

It was a very lovely experience at Duodo Palace Hotel. The hotel is located close to St. Marks's Square and Rialto Bridge. Everything is a short walking distance. The hotel and room decor is perfectly charming with a Venetian look. It felt very European, which was exactly what I was hoping for. The wifi worked really well in the hotel and in the room. The staff was friendly and it was nice that we didn't have to pay for them to hold on to our luggage until our room was ready and when we checked out and explored the city a bit more. Breakfast was a nice selection of bread, cold cuts, cheese and fruits. The also have a little entrance by boat! Too bad the boat taxis are so expensive. read more

Duodo Palace Hotel - Hotels Near Me - Venezia, VE

Great service! Gorgeous quaint hotel! We were close to St. Marks Square and many other cute restaurants! The hotel has water front entrance! The Front Desk made reservations for us when restaurants required it! read more

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Fantastic customer service. Gorgeous, unique, and SPACIOUS (especially for Venice) rooms in a converted palazzo. Secret side alley location off the Grand Canal makes it charming for wandering and canal arrival. Take the water taxi, though, or you'll get lost for sure! Right by the Teatro Fence, convenient to San Marco and it's attractions, and the Rialto Bridge. Great location. Massimo at the front desk is very accommodating and the staff is really courteous. Love the old-fashioned keys and that you leave them at the front desk when you go out. Breakfast is kind of minimal, but would definitely return. read more

Duodo Palace Hotel - Sunrise views from room 501 - Hotels Near Me - Venezia, VE

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Awesome hotel centrally located near both the st marks square and Rialto bridge (5-10 min walk to either place). The rooms are clean, comfortable and has a charming Venetian feel, perfect since I was on my honeymoon. The staff was very friendly and helpful, and the free breakfast was fine. There is also free wifi which is a big plus since cell reception is spotty in Venice (I was on the 4th floor and the wifi worked fine for surfing the web and checking emails). The hotel is tucked away so it's hard to find but once you get close, there are plenty of signs posted on the street corners to help you find your way. It's also located on the canal so easy access for anyone taking the water taxi. Otherwise it's a 5 min walk from the San Marco water bus station. Overall a very charming hotel in a nice central location. Full disclosure - we got the room free on cc points so not sure what the normal room rates are but I'm giving it 5 stars on its charm and location. Also check out the 600+ reviews on Trip Advisor read more

Came with my wife and stayed two weekday nights. It was very difficult to find this hotel, they have little signs along the way but it was very difficult.... The hotel is tucked away deep inside some Venetian alleys. Once you find the theatre le fenice, you are very close by, you can probably just ask a waiter standing out along the restaurants near the theatre to give you directions to the hotel. The concierge and staff seemed nice enough, they gave us a room Ono the first level next to a canal. Would have loved a higher floor room, but was still good. The room was spacious with enough room for two twin beds put together, a third twin bed on the side, a desk with tv, and a small table with two chairs. Bathroom had a toilet and a bidet and single person jacuzzi. Several cons about the room was that -had very low ceilings -mosquitoes, whenever the window was open (prob because the hotel is right on the canal -door opens into the toilet, which makes it really cramped in there -with a single jacuzzi there is no curtain which means showering gets the whole room wet. Several pros - you get free welcome drinks - room was Venetian designed and very spacious - conveniently located in a quieter block away from the majority of tourists read more

Very disappointing customer service. Rude front desk staff & they didn't go out of their way to make our stay an better. Our room was fine but the ceilings were very low making us unable to stand up in the shower and no air conditioning. Breakfast was decent but in a small very crowded room. Overall, do not plan on coming back and would not recommend this hotel. Much better hotels surrounding! read more

I don't usually post poor reviews unless the service is horrible. This hotel has the worst service I've ever been to. They laugh at you if you ask for a bottle of water. I asked for an iron because all my clothes were in a suitcase. The answer I was given was no it's not possible to iron in the room. I asked for a bottle of water at 8pm and I was told the bar is closed, as if they can't get out of the chair and walk behind the bar that has a full fridge. During breakfast hours the staff was so rude and made everyone uncomfortable that people got up and left. If staying here it's in a good location but don't expect a single thing from the hotel staff. If possible look elsewhere read more