This guy tried to convince me something was wrong with my car over the phone. I just wanted my…read morebattery changed and he was convinced it was a different "problem". It doesn't matter if it is a different problem if I still need my 4+ year old battery changed. He didn't care that it was old, he was convinced it was this other problem. He wouldn't even let me set up an appointment to get a new battery installed and instead referred me to youtube videos on this other problem that he was convinced my car had. Some of the worst customer service I have experienced and it was just over the phone. I couldn't imagine what it would be like in person. I would not go here.

We are not sure how this shop/guy gets any stars at all (unless those are friends and family). Is…read morenot in the shop after noon, basically hung up on me after finally calling back.

Highly recommend Van's! Found them a few years ago and they've been my go to ever since. I…read morecompletely trust Paul to take care of my vehicles.

Vans Auto Service is reliable, and efficient, and gets things done right the first time. My…read morefavorite mechanic for over a decade. Domestic or foreign, new or old, car or truck - they know how to fix 'em.

I've been trusting these guys for decades and this week they really proved me right! A difficult…read moretime finding the source of the issue did not deter them, and I'm back in my car, riding smooth as silk! Many thanks!

I took my car here a few weeks ago for an oil change and brake pad/rotor replacement. Upon picking…read moremy car up and driving for a few hours, I noticed a giant oil leak under my car. Took it back promptly and they claimed it was a "faulty crush washer on the drain plug". If I had to guess, it was just installed improperly and they blamed it on a defective washer... Fast forward a to today where I am driving a couple hundred miles later and the skid plate under the engine is scraping on the ground and is barely hanging on by a single bolt. I am guessing they improperly installed the skid plate after the oil change as well. They were nice enough to send some kids over to clean up the oil spill in my driveway, but overall I would strongly recommend taking your car anywhere else but here.

My tire had deflated on my Saab…read more I dropped my vehicle off and within a couple hours they called me back, said my tire was fixed, and it was ready for pickup. This was the fastest and best valued repair I've ever had from an auto shop. They have my business indefinitely.

Amazing guys. They actually went through everything that was needed. They made recommendations at…read moreno charge. Plus they even told me things I didn't need to do on my truck that the other place was going to charge thousands for. These guys are very fair and honest people to work with.

Everything goes well here. Their customer service is exceptional and work is honest, fast, and…read morereasonably priced. The team is a delight

Very good estimates-- they don't rip people off with overpriced repairs !…read more Always able to fix my issues with my car and the quality of their work is good ! Very happy with the service here and when I'm needing repairs in the area, I will be back !

Outstanding response when our car's catalytic converter was stolen! Amazing service the SAME DAY we…read moredrove to the shop. I wasn't sure if we should tow the car or risk driving it with absolutely DEAFENING exhaust noise. At about 12:30 PM I took a chance - drove the car. As I approached Lyndale Avenue, the owner waved me in. I couldn't believe he was waving at ME since I'd never been to the shop before. I stopped, turned off the engine and yelled out the window...they smiled and, again, motioned for me to drive straight into the garage. Within minutes they'd discovered the missing catalytic converter. 20 minutes later they'd assessed the condition of the rest of the car. We gave the go-ahead for repair at about 1:30 PM. By 7:30 PM the car was fixed and the door unlocked so I could pay the bill and drive home even though they were officially closed. THANK you for the friendly, thorough and magically fast service!

Had a hit and run happen across the street and they came out to help me, took my car in the shop on…read morethe spot and fixed it to be driveable so I could get home within 30 minutes and gave me some advice. I am so grateful for their kindness and willingness to help me out right away.

Eliot Auto is wonderful- I have had a few different events with my car, and they have always been…read moreSO helpful and friendly. I would absolutely recommend them!

Great team. Pleasant and professional. I brought my 2010 van…read morein because my "idiot light" was flashing. They did a quick run thru and reset the light and said that I was good to go. They didn't charge me. I'll bring my cars to them when they do need servicing for sure.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

Let me start by saying I never write reviews but I felt like I should do one for this auto shop…read more This auto shop is so unprofessional and the management is very disrespectful. I called to change my appointment and the management on the phone gave me attitude and said that they would not take my car in now. It seems very sketchy.

Same day response and repair during -5F weather with a crippling snow storm, days before Christmas,…read morewe're sure to make me rate Autopia 4 stars. But I'm learning The Autopia crews performance is common for this repair shop. So Stan and the crew push my rating to five stars. Day of service, my daughter called to report her older Buick was struggling to accelerate and the service light was blinking during her 6:45 am commute from Home near the U to Richfield. We agreed she'd attempt to make it to Autopia, a shop she's used and she and her sister trust. She called first, but no answer. Secretly, I thought "this is going to be a nightmare". Of course, I remained skeptical. We stuck with the plan to meet at Autopia. Could my daughters" "Stan" and my daughters" go to auto service shop for years, really be that responsive. Major snow storm, located near Uptown/Kenwood, roads still need to be plowed. Even if Autopia had a rack open, would the price be close to reasonably priced in such an emergency situation? Upon arrival, my daughter shared Stan called her back while she was driving. She hadn't left a message but Stan saw the missed call. . When I met Stan, he not only addressed my daughter as his customer, but connected us with daughter #2, his original customer from our family. I thought that level of service was dead. Later that morning, Stan called to report the car needed the mouse nest removed from engine area, gnawed wires replaced and a major tune up (the tune up was expected as it's been 90K miles). Of course I'd rather not part with $000 of dollars during the holiday season. Yet the price was within expectations (and in line with on-line repair estimators). As Stan predicted, the repair was completed on time. The car is running fine. Stress minimized. I now understand why my daughters insist on going to Stan anytime their vehicles need a repair. This Dad is grateful there are human beings like Stan out there who are genuinely interested in their customers and provide solid car repair services, at market rates. Looks like I have a new go-to repair shop for vehicle repairs! Thanks Stan and Autopia crew!!!

I had a really great experience with Honest One! I had an issue come up with my brake lights, and…read moreeven though they were busy, they got me in and out in less then half an hour! This was during the last hour of the day, so I really appreciated them going above and beyond and getting me in. I dealt with Tyler and he was very nice and professional! I would definitely recommend!

I came in today with three needs:…read more 1) an oil change, for which they charged me $77.00. Could have gone to Amoco to get that for 30. 2) My windshield wipers were only working on one speed. After they checked the motors, they no longer work at all, and I was asked to pay $900+ to get them working. He began explaining details more quickly than I could understand as I am hard of hearing, and I told him so. 3) the fans on my dashboard are not working. Another two mechanics have identified this as a fuse issue but H1 says it's something else that will be 3-400. When I questioned details, both men behind the counter started outright yelling, and when I asked them to speak to me with some decency, one stood and said he would do a lot more than raise his voice if I thought his words were aggressive. At that, I left, which was when I found it raining and my wipers no longer moving at all. I came in to tell them this, and a man physically blocked the door, calling me a thief because he had not told me they actually changed the oil. I paid and left. These people charge significantly more than anyone in South Minneapolis, they speak to their customers condescendingly, they mock Identified disabilities and use them as cues to threaten, and they generally behave aggressively to a customer expressing concern or doubt. Stay away. ‐----- Update a day later - It gets worse! I brought my wipers in to another shop today and they came out to me immediately with my blades in hand saying "whoever touched these last messed them up for you". They showed me the joint where the blades connect to the car and both had been stretched on one side as if someone had pried them loose incorrectly. That's why my blades didn't work even at the one speed when I left H1. Even including the cost of replacing parts destroyed by H1, the other shop cost me $300 less than H1 quoted me. Would have been $400 less if I'd never visited them.