Let me preface this, by saying I have worked in the service industry for 6 years, and I have personally made my fair share of screwed up orders and mistakes, so I understand that it happens. Because of this, normally I'm really easy going when I experience poor service because I know it happens sometimes. But honestly, the service tonight at Dunnenzies was absolutely ridiculous, and one of the worst experiences I have ever had at restaurant. I will not be recommending this restaurant to anyone I know and I will not be going back. Here's why:
The 2 of us arrived at the restaurant just before 7pm. The restaurant was pretty busy, however there were multiple empty tables (several still covered in dishes). We entered and stood at the door for a several minutes before we were even acknowledged for being there. Finally someone said "we'll be right with you folks" at which point it was still a couple minutes until someone came over to take us to our seats. Let me say, that while we stood there, multiple empty-handed servers made eye contact with us, then turned around and did something else.
Once seated, the server came back after several minutes to take our drink order. I ordered a strongbow cider, my girlfriend a dill pickle caesar. While waiting, we watched the restaurant fill up with people, and proceeded to watch as all those tables which arrived after us received their drinks before us. 20 minutes later my girlfriend received her drink. And I was notified that they were switching out the keg for my cider, so I'd have to wait longer. To which I responded that I ordered a cider that comes in a can, not from the tap. I received my cider a few minutes later, at which point we were finally able to order our food.
We ordered 5 vegetarian tacos (no meat required, so shouldn't take too long to make, right? Wrong.). Finally after 50 minutes of waiting, someone brought us chips to say sorry for the wait. The chips were SOGGY, which was disappointing. After over an hour of waiting, we finally received our 5 tacos. Which were mediocre, and not worth the wait or lack of service.
If they had just opened, I'd understand high wait times, but they've been open for months, this kind of service is completely unacceptable. Save yourself the time, and go somewhere else. read more