The customer service at this location is horrible. I've been here two days this week. When pulling up to the drive thru speaker the person mumbles to the point you can't really understand them. When you get to the window there's absolutely no customer service. I will return because I like their drinks but some customer service training wouldn't hurt. read more

My sons 2nd birthday was today and he has an egg allergy. I was having trouble figuring out what to do about his cake since most contain eggs and vegan cakes are hard to find. We decided to try an ice cream cake but most places still use cake with their ice cream cakes. I called Baskin Robbins and Amaya helped me out. She got in touch with Amber and confirmed that she could get an all ice cream cake created just the way I wanted. Amber did a great job with it and everyone including the birthday boy enjoyed it. I'm so thankful that they were able to do this for me especially on short notice. Thank youAmaya and Amber and Heavenaya. I really appreciate you guys helping make my sons birthday great! read more

Dunkin' - a birthday cake with a dinosaur on it - Donuts Near Me - Yulee, Florida

They never make the coffee the way I want it. I used to go in there every day now I hardly ever go.

One cup of coffee in the drive thru for over 10 minutes waiting. Not sure what the issues are here but always takes forever

Doughnuts... I am old fashioned; I like cake doughnuts and plain, simple black coffee. The drive through is slow because people order complicated coffees, if you want just doughnuts, counter service is best. read more

2 milkshakes that take nearly 15 minutes to make??? Guess they had to go out back and milk the cow or something. Geesh!

This is a Dunkin Donuts and Baskin Robins Ice Cream place.Went in there at 7:40 pm they closed at 10:00 pm and half of the Ice Cream was put away. Was told they couldn't get it out. I will never go back here again. read more

One of the best places for comfort food and good coffee is Dunkin donuts whenever you are traveling. This Dunkin donuts offers great ambiance and a wide selection of sandwiches and donut delights. DD Is a place where you can sit comfortably sipping your coffee, reading the latest news on your phone and even listen in on other conversations that are going on next to you. The staff here is exceptional as they are focused and friendly. Hey they will let you know when you can get something cheaper based on the special of the day or the time of the day. Joann is tops along with Jeremy. Once you have visited here a number of times it feels like a local coffee shop and not a chain store. read more

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Ill never go here again! 30 minutes and still in line. Its totally cold and not a latte at all. Its like dark coffee. Never again. And then she tells me to have the day I deserve!! Ha! read more

Since my stops here have been a few now, it's about time I do a review. Sour cream donuts - Come to momma good. Not great but they are pretty darn good. Iced tea - Uh, ordered this and looked at it and said what is this???coffee????? It was the foggiest, murkeyist, weirdest looking stuff. I added a load of splenda to it and prayed it would not make me sick. It was Ok, but weird. I never ordered that again. Iced coffee - Very good and very smooth. Not at all bitter. Each time I order the iced coffee here it is perfect and perfectly made. Bravo to the DD coffee barista. Sausage,Egg and cheese on croissant - white cheddar cheese makes this sandwich really tastier than the orange cheesy stuff. Also, make sure they toast your croissant if you like the crispness factor. Cleanliness - Each time we have visited this DD, the tables have all been clean and the outside seating area is also clean. The garbage and napkin/straw area is very well kept. It appears that the crew here is right on top of all of the daily chores of keeping the store neat and tidy. There has always been a wide selection of donuts and bagels during our visit so you should find what every you have on your donut crave list when you visit the store. read more

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Went to drive thru- placed order, got my sandwich just fine- employee came back with donut holder and I saw powdered sugar and said we ordered all chocolate and she said damn it! Walked away came back with the munchkins- I opened it to check and it was correct and she said to the other employee maybe she should have ordered express pick up- she is crazy. Cannot believe I was treated this poorly. Also cannot reach customer service due to holiday. read more

Dunkin' - Receipt - Donuts Near Me - Yulee, Florida

I can't even tell you how many problems I've had at this specific location and could prob tell you none I've had anywhere else. It's one thing to make a mistake but when the staff is rolling their eyes, mumbling under their breath bc they forgot to add certain ingredients to your drinks & so on it's just uncomfortable and isn't a way you particularly wanna start your day at 630am. They forgot whip cream but didn't even wanna mention how they forgot the caramel drizzle I asked for twice now. Very unprofessional staff by far. By far the worst Dunkin I've been too. I've driven to the next closest one quite a few times just to avoid this one on monument but sometimes I'm running behind and don't have time to. Why aren't the managers or higher ups doing anything about this? I can't be the only one. read more

Dunkin' - Frozen Coffee - Donuts Near Me - Yulee, Florida

Besides being super slow they have no idea on how to make unsweetened ice tea, tasted like iced coffee. Don't even think about ordering a Chai latte with almond milk. Can someone please teach the workers their job?!? read more

Imagine waiting 35 minutes for one drink, couldn't be me . The only nice person here is the older lady who is super sweet, but the rest of the staff are some of the rudest I've encountered. ( also not a Karen fyi, I'm a 28 yo dude lol ) read more

Dunkin' - Dunkin - Donuts Near Me - Yulee, Florida

We just moved to Yulee and went to drive through and asked questions. The girl at Window was rude and condescending!!! When picked up order, I could hear staff loudly laughing and could hear they using profanity( F--k) ! When receiving my order the sandwich was a mess!!! Very poor first impression and will not return. Judie B. read more

horrible forgot 10 coffee and bagel minis order was 33 fing dollars and was coming back and forth to the window telling us they already gave the full order and then took all points from dunkin app even though it "didnt " apply . worst customer service ever. literally clueless workers someone fire those mfs read more

I would give this restaurant zero stars if I could. This is the absolute worst Dunkin' Donuts in all of Florida. I have gone here a couple of times and each time they have completely messed up my entire order. The employees are extremely rude and they don't care if they gave you the wrong order. They do not try and correct or fix it at all. I went through the drive thru today and constantly heard people talking on the intercom, when I told them to please repeat themselves because I couldn't make out what they were saying, they rudely told me they weren't even talking to me. Usually when you are at a drive through you talk to the person who is in the car trying to order not to your coworkers. This went on for quite a while. Finally, I said excuse me, can I order? which they rudely said to go ahead. When I got up to the window to pay, they didn't even have my order. They asked if I was a mobile order which I said no I just went through the drive-through. Then they asked me if another order was my order which I told them it wasn't and I had to repeat my entire order again to the lady. She gave me my drink, which was not even the correct drink and a completely different doughnut than I had ordered and seemed to act like it was my problem not hers. The last time I went to the same Dunkin' Donuts I ordered a pink frosted doughnut and brought it home, when I took it out of the bag, it looked like someone had licked off most of the frosting. There was barely any frosting on it and lots of bare spots all along the top of the donut. I don't know what the problem is with this location if it's a management issue or needing to get new employees, I'm not sure, but it is ran absolutely horrible. We currently have two new locally owned doughnut places that have opened up in Yulee, I am surprised that this place has not been shut down. The customer service and the quality of the other doughnut places surpass this place by far. It's sad but I think Dunkin' Donuts is just completely gone downhill and this one definitely takes the cake. read more

I tried to like Dunkin' Donuts (I mean who doesn't like a donut, right?). I went to Dunkin' Donuts in Yulee, FL again to give them another try (3rd retry in several months) and again, they didn't disappoint me by disappointing once me again! I pulled up and when the person got on the speaker it sounded like Nancy Pelosi with a mouth of popcorn trying to speak. I politely asked to repeat it and it was coherent but not clear. I asked for a large latte coffee, hot and a breakfast sandwich (CHK 9792 on 6/4/2023 0627am). Got to the window it was $11.43 (first wow!). While waiting for my sandwich, I sipped the coffee and it was TERRIBLE, so I asked the two employees at the window - is this suppose to sweet like all other syrup lattes (hazelnut)? One replied no, its diet syrup. I said, I didn't ask for diet, she replied (while the other was staring into the abyss), just add sugar. Between Starbucks not opening when they should, both with terrible service and products I decided to go on line to Amazon and purchase a $900 Phillips Espresso machine that is a super-automatic coffee maker that is equal or superior to these two companies products and I can save myself a car trip for disappointment, get a quality product and save a lot of money (I mean a lot of money $$). I believe corporate America is saying, I don't need to try or make a effort to keep you coming since there are limited options to you, BUT - I am saying back, keep your products and that you need me more, than I need you. Good luck Starbucks and Dunkin' Donuts, you lost me as a customer. Oh by the way the sandwich was cold and just honestly terrible, without taste. Also, when you go to take the DD survey, it only permits you to call Monday-Friday, no emails or texts - Terrible Customer Service! read more

Dunkin' - Receipt. Was unable to submit survey on DD site. It doesn't permit you to email, only call. - Donuts Near Me - Yulee, Florida

When u order a wrap and you get burnt cheese instead of melted ‍ and the wrap is hard. Waste of money didn't even eat it. read more

Dunkin' - The wrap is hard - Donuts Near Me - Yulee, Florida

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If I could give this place 0 stars I would. My own fault for going back each time. I only go now when all the other breakfast places are packed, and I'm AWLAYS DISAPPOINTED. Food is TERRIBLE. Finally done with this place. read more

Good doughnuts but pricing is wrong. 1.49 each or 6 for 9.49 which is 50 cents more than buying individually

Eh....it's Dunkin Donuts with a Baskin Robbins inside, one of those combination shops. Open less than 6 months ago, in the Publix shopping center, it's clean and brightly lit (as it should be for being so new). If you see the Panera's, it's right next door....complete with a drive through. This first visit, the 3 person staff seemed a little unsure and were a little slow even though we were it! I'm not sure how they handled the 8-10 people that came in after us. The vanilla scoop was tasty. read more

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the girl that took care of out icecream was super sweet super nice. the guy with the pink hair was rude, looked lost and confused the entire time i was there and was conversing so loud me and my 2 year old could hear every f bomb he dropped.. read more

Rude as all get out. My donuts were just tossed in a bag and they were all sticking together. read more

Dunkin' - Donuts - Donuts Near Me - Yulee, Florida

This DD is always on their game. I've been coming every Saturday for almost two years and never disappointed. all the employees are so pleasant. Bathroom is intact and the food is always so good, hot and oh so quick! read more

Worst Dunkin I've ever been to. Went through drive thru and they screwed up our entire order. Husband ordered a sausage egg and cheese with hash browns and received a bacon egg and cheese with no hash browns. I ordered an iced coffee and they gave it to me hot. They "fixed it" and I received essentially a cup of ice with creamer and coconut syrup. My bagel was burnt too when I got it. Took them a while to get everything together and the girl had the window open where we could hear their entire conversation filled with profanity. Owner should consider restaffing the joint. read more

Horrible customer service. Rude employees who do not help anyone coming in. Two employees were arguing back and forth. Also, on their cell phones hiding behind the coffee machine. Clearly did not want to help any customers by their facial expressions. The name Daniella was on the receipt ticket. read more

We stopped here on our way out of town. Used the drive through, the place was completely empty. As we ordered it was if the woman hated her job. No good morning or how can I help you, just a simple what do you want. As we ordered we could tell the woman was barely listening to us. We had to repeat our order, and of course, she still got it wrong. We pulled up to the window to pay and get our food. The gal didn't even bother to acknowledge us, just took the card and walked away. She brought us our food and as we were asking if that was everything she actually walked away without a word to us. We had to send the kids in to fix the order. Even though they were the only ones in the store no one bothered to help them. This is the worst Dunkin and the worst customer service I have ever had. I will not return. The only saving grace was our food and beverages were warm. read more

Me and my friend went there today around maybe noonish, we walked in and immediately seen the girl at the counter had a attitude, she was rude and seemed like she just didn't care for her job or the happiness of her customers, just plain rude, I understand people have bad days working in places like that, I work at a csr at pizza hut so bel8ve me I know, but there 8s absolutely no reason she should of acted like that at all.worst experience coming to a Dunkin doughnuts ever. Probably won't return. The quality of the food was still good but a 0 for customerservice read more

I would really give it a 2.5, but it isn't worthy of a 3. 9/10 times they get my coffee right and it's a delicious one. However, they are painfully slow and do not always get food orders right. If there's cars in the line, it's best to walk in or go somewhere else unless you have 30 minutes to spare. The customer service is friendly, but don't seem to comprehend your order the first time and you have to tell them multiple times. Maybe in time they'll improve and I will give a higher rating read more

Love all the donut varieties. Coffee is delicious. Service is good too. Pretty busy on the weekends.

I've had a good/bad relationship with this dunkin donuts. My husband & I love thier happy hour special which is $1.49 for a large hot or iced coffee from 2-6pm which is a good deal. But its obvious that they cant keep their staff for to long. Its usually always a new person working their & half the time they dont know what they are doing. Now their has been a couple guys who have been their the longest & they usually always get my order right. This dunkin has high potential of being a good place but they really need to train their staff better or have more people working inside so customers are not waitimg 20 mins plus to have their order taken. read more

Never have what you want. Service is ALWAYS so slow. And order is wrong 9/10. When my coffee is right from here it is delicious, but you have to be lucky enough to get someone who can follow directions! Chicken is usually grisly and undercooked. Donuts are not fresh. This store has SO much potential because of the growing area and with Starbucks being so close, you'd think they'd strive to keep people coming in but after this mornings "coffee and sandwich" I won't be returning. read more

Clueless and rude staff. Waited more than 20 minutes for 2 bagels. Management needs to be scrapped at this location and restarted from the ground up. read more

Not happy at all! I walked into the store and placed an order for 2 cakes, over 24 hours before, my son's 8th birthday party. They took my order with my info and time for pick up. My husband went to pick up the cakes just to be told they don't have them, can't make cakes, don't have any to purchase and pretty much oh well sorry about your luck. Also bought 2 dozen donuts a month ago and they were hard & not fresh. Will not ever go back and completely lost my business. read more

We went to this location because they had a Baskins Robins. Well the choices were slim to say the least. They had 9 flavors completely gone. Just empty spaces in the ice chest. Several were the flavors we were wanting. The staff was slow and not friendly at all!!!! But we came here after we went to the same store on the island and there flavors were either melted or gone!! read more

I am a regular At this location and I stop by everyday .. Well very disappointed when me and My 8 year daughter stopped by because we wanted a dozen donuts for breakfast in the morning . Well it was 8:02 pm they absolutely had no donuts at all but bagels and donuts holes .. It's 2 hours before they close and no donuts ! I asked the girl behind the counter if they had more donuts and she responded with sorry the person that makes the donuts don't come back in till 5am .... Just very disappointed.. Is there a certain time That I don't know about when they stop serving donuts... Left very frustrated read more

The worst donuts I've ever had. They were small, lousy flavor and a very poor variety. Walmart or Publix prepackaged are better. Don't waste your time or money read more

We had to repeat our order literally 5x yesterday, 3x at the speaker and 2x at the window and it was still wrong (just one coffee, two donuts and a sandwich). Today I ordered a caramel swirl iced latte, they gave me sugar free vanilla iced coffee with cream, went back to have them make the correct drink I paid for, and they literally argued with me about what was given, and then made the same thing again. I understand things get messed up every now and then, but come on. It gets really frustrating when I end up having to go sit in line at Starbucks to get the latte I already sat in line and paid for at Dunkin. It's unacceptable. I shouldn't have to go somewhere else. I worked at a Dunkin' Donuts for 3 1/2 years as my first job and it's not difficult to pay attention, take pride in your work, and make the correct beverage that's on the receipt. I never write bad reviews, but maybe this will help them re-evaluate and make some changes around there as most of the employees seem clueless most of the time. America can't run on Dunkin if their employees don't deliver simple orders correctly, and by seeing other reviews, I'm not the only one who is consistently having this experience. read more

3pm out of just about everything. Yes my purchase was small (no selection) & thankfully I had $3 in change. This Dunkin Donuts will not accept a $50 bill dispensed by nearby Wells Fargo ATM. read more