I am of simple tastes so I get the energy drink every time. I know I don't like the food at this chain in general as it has a chemical after taste. So, if you stay clear of the food, the drinks are worth it. The staff have always been friendly when I come through the drive thru. read more

All the employees seemed to lack any customer service and their attitudes were sour. I was trying to order a drink that a friend had recommended and the employee did nothing to guide me towards what it could be. She said they didn't have it and then failed to recommend me towards anything else or ask anything about what kind of drink I may be looking for. I ended up not ordering anything. My girlfriend, however, did order a brown sugar shaken espresso. Sadly, it wasn't even good. We both like dunkin' but this coffee was just simply bad. While the both of us had gone into the store excited, we left saying we wouldn't be going back there. A true bummer really because again, we usually like dunkin' and we were looking forward to trying a new drink. read more

I was excited for this dunkin to open as it's close to my house and wanted to try their drinks. I have been there a few times and each time it's a different experience. So far it's been more negative than positive. One of my first times I ordered a match but got a coffee. Another time I had to repeat my order multiple times because even though it was a simple order. I also had a coupon from the app that I was trying to use and it took a while for them to figure out how to process it. The last time things went fine and I got my correct order. I am giving them 3 Stars as I know it's a new business and it can take time to get everyone trained and the system working. I will try again and give an update if my experience improves. read more

Dunkin' - a person holding a cup of ice cream - Coffee & Tea Near Me - Wyoming, Michigan

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Regrettably, the food served is stale, drinks are not fully filled, and employees exhibit unprofessional behavior and attitude. You may wish to explore alternative options to avoid spending money on unsatisfactory service. read more

Zero stars. Only with this staff do they do this! I order a drink with no ice look what you get horrid!!! Don't order drinks from Dunkin they're ripping you off rude unprofessional not friendly staff go somewhere else l. I use to be a Dunkin fan but not since this group of employees! Doesn't deserve 1 star! read more

Dunkin' - I asked for no ice and this is what they gave me! Don't order drinks! Horrible service rude disrespectful - Coffee & Tea Near Me - Wyoming, Michigan

They're better off closing. Every response was a struggle. They were out of every normal condiment. It was bad enough for me to write a review read more

Walked in, waited for a bit never got greeted. Then was told if I'm using a card I can just order on a kiosk. Everything we wanted wasn't on there so we couldn't. When I did order finally he told me I couldn't have the flavor I wanted, which was on the counter in view of people to see because it wasn't available yet. If you can't sell it keep it in back so people don't see it. Never said thanks for coming, not friendly at all. 1st time there and wouldn't even go back read more

A rare find in this day and age! The service was friendly, and quick. They had a lot going on but never let that stop them from being courteous. I will recommend! read more

Standard Dunkin food and drinks, if you like it you'll like it. Clean, bright store. But the huge downside is the service. The two workers were hustling, but it's a workday morning rush and you need more than two!!! Tried the drive thru the other day and it was very slow. Did a mobile order for in store pickup today and it was awful. My sandwiches and hash browns sat on the counter for 15 minutes until they got to the cup of coffee. Food was obviously cold. Do not recommend until they fix their staffing. read more

Dunkin no longer fry's their donuts. They come in frozen, are put in a proofer then baked. What a bad joke! They suck and Dunkin was my favorite for years. If you like donuts baked go to Walmart they do the same thing! Yes I think they suck too. read more

I decided to visit to grab 2 dozen donuts for business. I checked out on the kiosk.. the ticket printed blank. I asked for a new receipt and they told me unable to do that from that machine and I was out of luck. I suggested they put a sign saying no receipt- they did nothing. I did ask if they could void the transaction and re-ring it and they said there was no way to do that. I find that hard to believe it but there's no way to void out a transaction. Once my order popped up they gave that receipt which shows payment so that worked fine but then as I stand waiting to fill my order the manager takes a call and I'm still waiting for 2 dozen donuts to be filled. Not impressed and won't be back to this location. read more

This location is very hit or miss. I usually get the tater bites, the snackin bacon, and a coffee with Carmel and cream. When they first opened the food was pretty good, but in the past month or 2 the food is almost always cold. The bacon is limp, not crispy. The tater bites always taste freezer burnt and today they were over cooked and tasted burnt burnt. Most importantly to me, the coffee lately has been very bitter! I've tried a hot, iced, and frozen coffee this month and each time I have a hard time choking it down because it's so bitter, like the coffee was double brewed or something. Very disappointed as this was not the case for the first several months after they opened! Service is fine for what it is, the management needs to hire more people and train them more thoroughly. Once I stopped by and they had 1 worker working by herself in a snow storm! Poor girl was doing her best, not her fault management left her to work by herself. read more

Love it so nice. It every nice in nice mice people. A little busy but not bad at all good food too read more

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Very poor service! My son and I went on a Saturday morning, 6:59 am. There was nobody in line, we walked right up to the register and ordered. I placed my order with a human - a coffee and a single donut, my son placed his order at the kiosk right next to the register - a iced coffee and 2 donuts. By now, people were slowly starting to come in, nothing too crazy. Our coffee was slow to come, then my single donut came. The people that had walked in after us were receiving their orders and leaving. My son was still waiting on his 2 donuts. After waiting for 30 minutes - it's 7:30 now we - got back and waited in line, showed the receipt and finally got the 2 donuts. There's no way this should have taken that long! read more

the service here ACTUALLY SUCKS. i placed a mobile order to go through the drive thru, so as i went to pick it up i said my name and mobile order, the very rude employee proceeded to tell me that they didn't have an order under my name, even though i had a digital receipt and the app had already CHARGED MY CARD. she refused to let me show her my receipt and didn't give me my PAID FOR items. i just left. read more

I placed an online order for a breakfast wrap, hash browns, and two orders of munchkins, then waited 45 minutes in the drive through line, which was not the problem. Then when I arrived at the window, the rep informs me they don't have the munchkins. Then pauses, then 'asks me' if I would like a refund. I was so aggravated that I had to be asked if I wanted my money back, as if it should have been a question, and bc an alternative wasn't offered. When I said, "well yes, if I'm not going to get what I ordered, I want the money back" she then states she needs to get her manager. The manager comes to the window and processes my refund and repeats what part of the order the refund is for and then leaves the window. Mind you I still have not received the rest of my food this entire time. The manager comes back to the window after 10 more minutes and asks if there's something else I need, I was so heated at this point I raised my voice and stated "yes, I'd like the rest of the food I ordered!" And she had to ask me what that was. Now after over an hour, it was cold. Now I can see why every other donut/breakfast place runs this one into the ground. Dunkin could do some justice to themselves by training their management and staff in proper customer service if they're going to hire people at entry level so they understand how to handle unhappy customers, bc clearly they don't have this figured out. It's been 3 weeks and I'm still angry about this experience. I will never go there again... read more