Just when on the drive through. No one in front of me. The teller tells me she'll be right back. I wait and wait. 5 min later: "I'm the only one taking orders. You're going to have to be a little patient!" THERE WAS NO ONE THERE!!!! read more

This Dunkin is terrible. If I could give zero stars, I would. My order is wrong EVERY time. I know "every" is a fallacy but in this case, it's true. Last time I ordered an iced latte there was no expresso in it at all. This time I ordered a macchiato WITH AN EXTRA SHOT of expresso.... And this is what I got- read more

Dunkin' - Iced Macchiato with an extra shot of expresso - Donuts Near Me - Vero Beach, Florida

Slowest drive thru on the planet! They take only service on vehicle at a time, you have to wait for the car in front of you to order, pay and then drive away before they even take your order! read more

Absolutely THE worst Dunkin I've ever been to... and I've been here a lot to vouch that the employees legitimately can't read. It's embarrassing. They also never have bagels, the staff might as well be sleeping with the lack of efficiency and speed. Dunkin, shut this store down... it's a dumpster, staff included. read more

For starters, you can't even read the menu as you can see in the provided photo. Also, you can barely hear the person through the speaker. Order is wrong 90% of the time. This is nothing new, it's been this way for years! read more

Dunkin' - You can't even read the menu - Donuts Near Me - Vero Beach, Florida

Service is insanely slow better off just driving the extra 5 miles to the dunkin in sebastian. There is no line the past two times I've gone I waited in line for 20 minutes with no one taking my order (I was the only person in line) so i left. This last go around it was took me 20 minutes just to get a bagel and coffee. read more

Hands down the best Sausage egg and cheese on a croissant I have ever had from Dunkin! And the iced Carmel latte was also on point! I didn't catch the workers name, but I came in on 6/29 at about 6:30pm. She was super sweet! I wish I lived in the area because I would be here every day to have her make my order! read more

Worst DD ever! Even when you order on your app, they argue that they didn't receive it... then find it on the printer. Several times we have ordered food & they are "out" of it, but there's no way to reimburse your DD app, so you're out the $. Nobody seems to care, since there's no other coffee/ so, they know you'll be back. This place needs an actual manager, deep clean and employee training. read more

What a joke. do not put in a mobile order for this place. They yell at you that they can't find it. Then they yell at you that they found it but they don't have the items and when you tell them that's fine, they yell at you that they can't refund you because "that's a corporate thing" even when you haven't asked for a refund. Whoever was working the drive through sunday April 11th around 11am should be removed from that position immediately. I've never posted a review like this anywhere but she was incredibly rude and unprofessional and should not work in customer service. I'll be contacting corporate now since this is a "corporate thing". read more

No comment. Understaffed always, the wait is unbelievable. Ok fine I can deal with the wait but on top of waiting 25+ minutes you'd think my order would be right. It's rarely ever right, and the coffee taste like crap. I order the same exact thing at other DD and it's good. If people during night crew are gonna break down and clean and leave the front counter unattended for over 5 minutes get a freaking bell read more

I never had many problems with this Dunkin until today. Sometimes the wait can be a lot but typically they aren't bad at all. this morning however i got my breakfast & asked for a small pup cup ( for a 15 pound dog) & the lady was down right rude. She rolled her eyes turned her back to me then came back & said " you're gonna have to pay for that " & i said " I've never paid for a pup cup it's whip cream & it's a tiny cup. " & she again got an attitude & said " you're always suppose to pay & whoever isn't charging you is wrong " then walked away to the back before i could even say anything, again rolling her eyes & being rude. Another customer also said how they've never been charged for a pup cup. To say the least, how pathetic & way to lose a loyal customer. read more

Donuts good, counter help (older man) not good. I got half dozen Boston cream donuts and instead of laying them flat in the box he crams them in on top of each other and mashed the top down. Must be really hard to get counter help with an ounce of common sense. Next time I'll go to the Dunkin' Donuts in town on US 1. read more

Absolutely the worst Dunkin on the East Coast. Horrible service , slow with no care in the world. Never ever get my order right please put this franchise out of its misery and open a real coffee shop! read more

This is by far the worst Dunkin' Donuts I've ever been to the staff will have you waiting in the drive thru for 20 minutes and give you attitude when you finally get to order. I genuinely feel bad for the people who live in this area and have to deal with this staff every visit. I doubt they get many repeat customers. So disrespectful. read more

Dunkin' Donuts should be appalled to have their name on this business. I have been ordering there for quite some time since moving into this area and I've only ever had bad experiences. There is NEVER management on site. The employees are usually a bunch of teenagers who are either gossiping or vaping while working. I've done the online order multiple times and I'm left waiting every single time. It's usually 15 minutes until the front employee asks you what you are waiting on, finally goes to the machine to check it, and then proceeds to take walk in orders. You cannot get a refund here because it's a "corporate thing". I highly suggest corporate look into all of the complaints and refunds as i'm sure there are hundreds. Putting the lack of customer service aside, the health inspector needs to have a glance at the condition of the kitchen because it is absolutely disgusting and can be seen from simply waiting for your order. If I didn't get Covid yet, I probably have it now. Zero stars. I suggest you go to the Cumberland farms 5 minutes east on 512, or the other Dunkin 10 minutes east on US1. This shit hole needs new management or to just be shut down. read more

I wish I could give no stars but that's not how it works. "Worst dunkin donuts in America" exactly our thoughts every time we come in here . Every SINGLE time I go and ask for a plane glazed donut they don't have. When I ask for sprinkle they don't have any. Always gets orders wrong! PLEASE NEED NEW MANAGEMENT! PLEASE DONT GO HERE read more

i'm not one for leaving reviews but wow i have never had this terrible of service until now. i've had pretty bad service here before but never thought it was enough to leave reviews or complain but today was definitely my breaking point for this place. i order a sandwich and a drink and got my sandwich first so i waited for my drink. didn't really see anyone make it so i waited 10 mins since they're busy, no signs of my drink anywhere or letting me know how much longer i should wait or if it's about to be made. waited for another 10 minutes and it's still pretty busy, everyone ahead and before me had gotten their orders and drinks except me. i waited for the old man to finish making the only person ahead of me their drink, then when i saw he was done i said (with a smile) "sorry but is there anyone working on my drink?" he was incredibly rude to me and said he was working on it then proceeds to just hand me the drink that was already on his counter. he walks away and says profanities in a low voice but enough for me to hear. they got my order wrong too. previous times i went their service was pretty bad too, they don't acknowledge u unless ur ordering and picking up ur order. most of the time they treat u like ur a nuisance to them. the bad definitely outweighs the good of this place and i don't recommend this specific place to anyone. read more

Was there 10 minutes before closing in the drive thru and they told me they were no longer serving customers! Terrible business!!

The cold brew is the best!!! Definitely worth the wait! They do tend to be slower in the morning but we are talking major busy!

After placing my order at the drive thru for "a large hot latte with cream instead of regular milk and 20 (yes 20) sugars" the employee said, "is that all?" I said, "yes." I drove up, paid, and received a latte with regular milk and no sugar at all. I went into the store and was told by the manager they cannot make a latte with cream (even though they have done it for me several times before). "Did I want something else?" "No." I almost walked out but turned back to get my money back because the original employee had agreed to my order. The manager did not like my tone of voice, which was not loud but admittedly I was getting angry. She refused to help me unless I literally whispered to her to give me my money back in a more subservient tone. All in all it took a full 1/2 hour NOT to get my morning coffee. I have worked customer service all my life and this manager did her very best to humiliate me for $3.85. This person should work for a collection agency, not customer service. read more

Although I love Dunkin donuts the Dunkin donuts in Sebastian is so incredibly slow in the morning. They need to hire more help or train their help to multi task. When you go to the drive-through in the morning they can only do one car at a time. That car has to pay and get their coffee before they even take the order of the car sitting in line at the order window. beyond ridiculous. The sad thing is this is a daily occurrence. Come on guys we all have to get to work and we all would like our coffee we just like it in less than 20 minutes. Which is how long I sat in the drive-through this morning read more

yoooo my french vanilla iced coffee with extra cream and sugar is the best concoction i could ever put in my system before i go to school! brrooo and don't even get me started with the toasted bagels omg perfect every time. read more

This store has the slowest service. I frequent this particular store and no matter what time i go there it is super slow. But I do love my dunkin coffee. read more

Best coffee! Drive through open 5am. Donuts are OK, but the sandwiches aren't any good. Gas, Donuts & Coffee who could ask for more?