You can't expect too much from a chain, I know. But at the very least, good customer service -- no matter how underpaid someone might be -- should be a basic human standard. The coffee, the avocado toast, and the sandwich were fine, just like at any other Dunkin'. However, the service from the young employee at this location left a lot to be desired. Maybe he was having a bad day or going through something difficult, but after more than 20 years working in customer service, I've learned that customers aren't to blame for what we're going through -- and at the end of the day, they're the ones who keep businesses running. Something to keep in mind. read more

Dunkin' - Avocado toast & Bacon Egg and Cheese - Donuts Near Me - Vero Beach, Florida

Always very long wait, Always short handed, Owner must hire more help !!! (20 min. wait for coffee) read more

I am a long-time customer and fan of Dunkin'. In fact, I have been coming to Dunkin' as far back as when they were called Dunkin' Donuts, lol. Regardless of what you want to call this iconic business, you really cannot go wrong. Dunkin' has grown considerably since Bill Rosenberg opened the first location in Quincy, Massachusetts back in 1950. The company has since expanded to somewhere around thirteen thousand locations in over forty countries. I would say that Dunkin' is best known for their donuts (though if you would like, you can spell it doughnuts) and coffee, though my go-to here is neither. My usual order at a Dunkin' is probably their bagels with cream cheese. While I would never say that Dunkin' has the best bagels with cream cheese (I grew up in New Jersey and I know great bagels), they are pretty good, especially when you consider that the bagels are coming from a global chain. I have often used Dunkin' (or if you prefer, Dunkin' Donuts) as a co-conspirator in bringing a culinary bribe of coffee and donuts to early morning meetings. There is nothing like some coffee and donuts to help inspire a bit more attention and maybe the wisp of a smile upon the tired faces of the various teams that I am meeting with. Whatever you choose to go with, you cannot go wrong with anything that you order at Dunkin'. Overall, I will give this location five stars and they definitely have my recommendation. read more

At this point I don't think any Dunkin should be classified as "fast food", make sure have 30 minutes to spare before you stop in here.

I've had a ice coffee regular w/ a cream 3 and a 3 sugar at DD at 5135 20th ST. Next to Jersey Mikes

A nice location with decent counter service. Ordered the sour cream donut and it was soft and poor tasting, I think they have changed these types of donuts big time. I also asked for a cup of water and they charged me 20 cents, lol. Lots of seating in this place. Comfy chairs in the corner. read more

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One of the managers is the kindest woman ever!! DD every day, reminds me why it's my preferred coffee chain. We ordered on mobile and mixed up the pick up locations. She made ours on the spot so we didn't need to drive 20 minutes to the other, where our order actually was waiting. So generous and patient. This location is also very nicely maintained and feels new. If I lived closer I'd have a coffee and do some reading or laptop work here for a few hours. read more

I visited Febuary 29, 2020 to get a quick breakfast for myself & my girlfriend in the AM. When I entered the establishment, I was the only customer. I ordered two croissant sandwiches & a few other items. I waited 10 minutes & then asked the associate why it was taking so long. It turned out they did not even inform the cook of my order, so I had to wait another 10 minutes! I also wanted to purchase creamer, but they did not sell this item. I asked for jelly for our muffins. They said it was $.30 per jelly packet. I understand they are trying to make a profit, but given the lousy treatment, they could have offered it to me for free. I then asked for extra creamer. They gave me 4 packets, but it was not enough. I asked for more, and they gave me a dirty look and said they could not yield to my request. After a total of 20 minutes, I got my order, coupled with alot of frustration. The breakfast I made for us turned out to he good. To be honest, I saw the subpar Yelp reviews prior to visiting, but since it was closer to our house, I decided to just go there figuring what was the worst that can happen. Well close to the worst happen, but our breakfast was still great. Do yourself a favor and just avoid this Dunkin'. read more

Dunkin' - Make lemonade out of lemons. Still avoid this restaurant. - Donuts Near Me - Vero Beach, Florida

Haven't had donuts for a very long time. First off, went through the drive thru and to my surprise there's no selection of donuts. The lady said 'they're not listed.' So I said, 'I guess I'll meet you up in front to talk about your selections.' Drive to the window and the woman totally ignores me. She's just walking around with the microphone in her ear. Well, after a couple minutes and hadn't had donuts in months, decided their donuts weren't worth the aggravation. I left. Probably not returning. Now I'm reading all the reviews. They may be closing soon. read more

Brand new , staff said the f word several times, including manager, staff can not operate register, manager and staff were stretched out back on a/c smoking what appeared to be joints, complained about having to do their job, poor hygiene ,no teeth ,uneducated and illiterate acting. read more

Despite all the staff in this establishment,service was super slow and I'm highly upset my coffee coolata was overly done with the syrup and not enough ice to have the right consistency that it should of been. Didn't even want to bother having it done over read more

Dunkin' - A coolata isn't suppose to separate or taste overly caffeinated (Nasty!) - Donuts Near Me - Vero Beach, Florida

This place was convenient since we were staying next door at the Howard Johnson. However, it seems that the drive-thru is always busy and no one ever goes in the store. Well, this person was lazy too and decided to wait in the drive-thru line as well. Service was pretty fast. I ordered a Blueberry Iced Latte because I wondered what it was taste like, and it tasted like they took the blueberry flavoring from their donut and mixed it with coffee. Not bad. read more

We did not have time to make coffee this morning and decided to go to Dunkin Donuts and pick up a couple of cups. We ordered 2 breakfast wraps and 2 medium black coffee's with nothing in them. We drove to my Daughters house and found that they put cream in the coffee's. I got in my car to return them and correct the order. The girl at the drive thru stated that the label says cream and I advised her that we did not order that and she got the manager and she was just as uncaring and nasty. Needless to say that we will never go back to Dunkin' Donuts. They not only got the order wrong, they also were nasty about their own error. read more

We came here around 9:30 am on 6/9/2022. The woman working the register was such a breath of fresh air. We've had so many negative service encounters lately and she was kind, funny and just such a bright light. Honestly she deserves a raise and a bonus. read more

Avoid this location! Extremely unhappy employees and the slowest service ever. Incorrect orders through the drive-through window then you have to go in the store to get it corrected and wait even longer. This place needs a good manager on duty. read more

this drive thru will take 20 minutes to take your order even if there's only one car in the drive thru, do not waste your time stopping here unless you have an extra 30 minutes to waste read more

It gets the job done. Their selection is a little lackluster as almost half of the time I go, they don't have what I want (usually just a glazed donut - nothing fancy.) On the plus side, they always make my iced coffee EXACTLY how I like it - with only a tiny bit of sugar and milk. read more

Third time I have ordered a power breakfast sandwich and it was made with a plain egg and a seeded English not toasted. Also we ordered a ham and egg English muffin and that was not toasted. The amount of time spent waiting they could have cooked the whole ham. When you call to complain they laugh and give you no info to contact anyone. The kid who so called prepared the food was Tyler. Beware read more

The slowest DD I have ever been in. Staff moves like snails. They don't accept coupons and the Cheese on hot sandwiches is cold. Recommend any other Dunkin Donuts but this one. read more

The staff apparently thought it was most important to help the drive-through as I stood in line as a single customer for 10 minutes and never got waited on Or acknowledged and they definitely seen me, I finally let the staff know I was upset that they ignored me and walked out without ordering After they had a chance to explain that they there was only five on staff and that I had to wait. Will this is bullshit, I'm going somewhere else to get my coffee thank you. I noticed this location has not gotten good reviews and I will not return read more

This Dunkin' was clean but my guess is it's clean because they take so long taking and making orders that no one has time to eat inside. The drive thru line was long and slow just like the line inside the store. It took 35 minutes for our order to be taking and completed. The manager was unfriendly but our cashier, who was obviously new, was quite pleasant. If you go here, aim to get there about an hour before you're wanting your order. read more

This is slowest DND in the county and coffee never seems fresh. Yesterday I went there to grab a coffee and a dozen donuts. Very long wait and I was the only one at the counter. One lady was working the drive thru, never said she'd be with me soon or someone would be with me. Finally another young lady made my coffee and I showed her my coupon from the Cub Scout camp card fundraiser which states buy 6 get 6 donuts free good at All Indian River County locations. The girl said we don't take that, it doesn't have a code for her to enter. I asked if there was a manager or someone else to ask, she said the manager only comes in the mornings. I am guessing the owner of this DND doesn't care about his customers enough to have enough staff and to educate them how to take coupons OR the card should specify all locations except this one. read more

3rd visit...same results...Rude, unfriendly service. No smiles and the ONLY Dunkin that refuses to refill our To go cups. Coffee tasted good...only reason for a star read more

Service sucks they always have new employees that can seem to never listen to what you ordered coffee doesn't taste good 90% of the time

I went here on a Thursday at 8pm and they were already closing down the store. The website says it closes 10pm, when I was trying to get an employees attention to see why they were closing 2 hours early the gave me no verbal response and went back to closing. This is just my experience but I have friends and family who also have tried going to this Dunkin' Donuts who also experienced my situation. Any explanation as to why this location is allowed to close early??? read more

I literally aged as I stood in line with only 2 customers in front of us. Service was so slow we just left. I would only recommend going to this location if you like standing in line. read more

Terrible staff with terrible service with terrible coffee with terrible food... I will never spend another penny there an you shouldn't either... read more

So, being from New England, I take my Dunkins seriously. So, it's 6:00 pm on 12/31/14 and I thought I would run through the drive through for a coffee. But, no one on the speaker to take my order. One care in the parking lot - guess only one employee working. No other customers. Drive out front don't see anyone in the store so I run in - still no one. No service at all. You might want to hire employees that actually work. Left - no coffee. read more

I am a loyal fan of Dunkin Donuts but have been to better locations. They always seem to have a line, service can be slow and the coffee most of the time tastes burnt. Nice and modern inside and convenient but the coffee just never tastes right. The are often out of what I am looking for as well. I would drive further to a different DD. read more

Sausage, Egg, and Cheese on a Bagel... out-freakin-standing!

I am new to the DD Perks and received an e:mail advising of a promotion day for 30 points with a qualifying purchase. Not knowing what qualified for the points, I asked the crew person at the register. She said she "didn't know." This was unacceptable. I expect that all employees who work behind a register to answer a question or at least give a more intelligent response than "I don't know." All employees should know what promo's are going on in their establishment. At least tell a customer that they will find out. But, the drinks I ordered where very good. The coolata was excellent. The restaurant was very clean. The Dunkin Donuts employees at this location need to smile more. read more

We were in the drive thru for 15 seconds max. There were 4 people in the car and we needed to look at the menu. No one in line behind us. The rude woman told us we needed to drive around the building, decide what we want, and come back to the menu because "we were at 45 seconds". How are we supposed to decide what we want if we don't have a menu to look at? We felt so disrespected that we just drove off. read more

Getting tired of them not having supplies-lids, straws, etc. But they sure make sure they get their money! The tip jar is ridiculous for just standing there taking orders-THAT"S YOUR JOB! You get paid for that! By the way-your cardboard drink holders are so cheap, I have to ask for 2! read more

Last night 1/24/13 at approximately 9:30 pm my family pulled up to this dunkin donuts drive thru. We attempted to order one iced coffee. The server couldn't understand so we went to the window. Even there he said he couldn't understand. Finally we yell to him and he just walks away. Not saying anything to us. So I look inside and we see him making the iced coffee. Cream, flavor shot, sugar and then the coffee. No ice. Having used to work at dunkin donuts, I knew he was doing it wrong. After the cup was full he dug the ice scooper into ice and then proceeded to over fill the cup. With his hand, no glove or anything, he pushed the ice into the cup. Touching the ice and the drink with a bare hand. When confronted by us about it, he claimed to have only put on the lid. And then said to us "what do you want?". To which my father said "we wanted the drink but not after you touched it" and we decided to drive away. The server looked straight at us and screamed "asshole". Visiting family and we all had to be subjected to this. read more

The food here is okay, nothing special, but not bad. I like their breakfast sandwiches quite a bit and I appreciate that they have an "egg and cheese" only option unlike many other fast food places. However, their staff is often quite rude. One woman in particular always seems to be in a rush and sometimes cuts you off while you're trying to order and will tell you to drive to the window before you're finished, which is annoying. Overall this is just an okay place to eat but can be good if you're in a hurry and want a decent breakfast. read more

I love the turkey cheddar bacon on a French roll sandwich here. It taste like you make it at home. And the iced coffee never disappoints me.

Worst customer service, dirtiest restaurant I have ever been in, the floors looked like they had never been mopped. There was trash all over the floor. They have an open kitchen and there was food everywhere. Bacon on the ground coffee spilt in all areas of the establishment. Staff was terrible. We were at the counter for 3 full minutes and no one acknowledged us at all. We will never visit this establishment again. I cannot believe that the manager would let this store open this morning. It is unprofessional and a shame to see a coffee place look so bad. Is there shame in a smile... All of the staff looked like they hated there job, so comforting to know that when ordering your food and coffee. but I seriously doubt the customers are going to be back. I was so disappointed. read more

I am giving this location a one star review because zero is not possible. I go to this location about three times a month and the service is always slower than other locations, but today it was terribly slow. There were about 4 people in line in front of me and I waited for 20 minutes. The staff looked angry to be there. My order was taken by Angela H. And she was extremely rude. She laughed at me when I misunderstood during my order. She talked to me like I was a child, even though I'm clearly an adult. I ordered a grilled cheese sandwich and a friend order a chicken, bacon croissant and we both agreed that would food was warmed on the outside but was cold once you bit into it. We both got doughnuts was well, they had an extremely small selection and tasted old. I was so upset with how I was treated today I made my Yelp account just to review this location and will no longer go to any Dunkin doughnuts loction, instead I will go ANYWHERE else. Driving an extra 20 minutes for a different DD location would still save you time and frustration. read more