These people toast there bagels burnt. I don't think they understand what is lighty toasted. Everything I come and order they give me a burnt bagel twist or a bagel. Someone need to train this people how to do lights toast. And I don't want to eat cold bagel. Learn to toast your bagel :[ read more

Ordered a cookie butter cold brew in the app for easy pickup and had someone grab it for me. They completely messed the order up and didn't put any foam on top or cookie butter stuff and it just tasted like coffee, but not even good coffee. I was so mad I didn't even take a picture and just gave it away, but even that person said it was nasty and didn't want it. This was my first time ordering from here and I won't ever order from this location again. I know sometimes drinks are good depending on who makes them but if people are spending, $5 plus on a drink it should be made to a certain standard. I didn't even have the energy to take it back because it was a busy time of day, but I would have had things been different. Big thumbs down. read more

I come to this Duncan perhaps once in a month or once in three weeks. And when Covid started, like everybody else they went to drive-through only. Then the opened up again, but now they're back to drive-through only. Unfortunately the drive-through takes forever. So the lines are long and they don't seem to move very quickly. My suggestion would be for the folks that have those complicated orders have them pull aside and have someone run their order out so that you can get the rest of us through that have just a coffee. read more

Dunkin' - a dunkin donuts storefront with a no parking sign - Donuts Near Me - Tonawanda, New York

I like this Dunkin they're always speedy and helpful. Today while I was ordering they lost power on the drive thru but when I pulled up to the window they were super nice and I was still able to order! Which was great because I wouldn't have had time to go anywhere else before work. I got a chocolate glazed donut it was good and I got a cold brew with chocolate cold foam. It was good. I have to say if you are thinking it's going to be the same coffee as St*rbucks cold foam things you will be disappointed but if you know you're still getting a good quality coffee with foam and it's several dollars cheaper than a st*rbucks it's a total win! read more

This dunkin is trash. I asked for 2 everything bagels double toasted with butter and cream cheese on one and butter and garden veggie cream cheese on the other and I got charged for cream cheese and only got butter on my barely toasted bagels. I'm gonna spend my money at Starbucks because at least they're competent enough to get my order right. Do better, Dunkin. read more

Dunkin' - This is my receipt. The cream cheese on my bagel is from my own fridge bc I got garden veggie and these both only came w butter - Donuts Near Me - Tonawanda, New York

It's just like your typical Dunkin' Donuts but service is horrible only one person working almost at all times of the day and today when I went to get something I was standing there waiting for 7minutes before the guy finally came up to me instead of the drive thru and even then didn't offer to take my order, just says "use the touch display to place your order". And then the prompt asks for a tip like the audacity. read more

Come here at least a few times a week for my fix. Five stars!! They always have my coffee ready when I order ahead read more

Dunkin' - Mmmm ice coffee - Donuts Near Me - Tonawanda, New York

Since moving back to Buffalo, I have visited this Dunkin location a handful of times . Coffee and food is on point, but the staff is very friendly and accommodating no matter the time of day. If you go inside over the drive thru, it's an extremely clean establishment. Buffalonians need to change to this Dunkin location over the extremely below average Tim Hortons. read more

We're is the BaskinRobbins ice cream ??? Menu board, 1 small panel on far far right for the donuts! Coffee was watered down, hot cocoa was watery too. Counter was friendly but you must do it by the system. Order here and then move over here to get drink. Very slow business. Dining area hard plastic chairs. Need painting. Odd set up, looks like it's missing something, oh like ice cream !! read more

This place is so slow and my drink is always either too weak or too strong. Once I got a sandwich and it was still cold in the middle!

This place is just terrible. If I could give it zero stars I would. The cashier doesn't know how to smile or greet customers, the staff have no clue. How does it take over 15 minutes for a cream cheese bagel. There was no manager at the store. How is this place STILL this terrible? read more

I guess this must be the norm! So I go to this establishment and get 2 white cream donuts and an OJ . I go about 2-3 times a week . I get 2 white cream donuts and an Orange juice/Apple juice . Two times in 3 days both donuts have no cream ! So I take a couple days off from donuts and get a bagel thinking maybe it's a bad string .... NOPE. Went again today and nothing again . I go to this location because they have the powdered sugar ones that I like . So I'm not one to usually call and complain as I have been in this industry for 30 years and 12 years running a bakery . So I attempt to call and her an automated service saying to punch in the code for their corresponding restaurant. So main st is a code and Delaware has a code so I hear the code for Sheridan dr location and punch it in . It says please hold while we connect you .. wait 10 seconds and it sends me back to the original automated message . So you can't even call to complain ! I've posted in here a couple other times about this place but evidently they don't check up on it or most likely don't care ! Avoid the donuts at this location ! read more

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They try really hard to make people happy. Yes can be distracted. They make a great bagel with cream cheese. read more

Dunkin' - This kid enjoys a frozen lemonade.... - Donuts Near Me - Tonawanda, New York

Do not ,I repeat do not go here . Sheridan and belmont Ave is the worst. The girl with the glasses and ponytails is the WORST. I walk in at 230 pm on a Thursday and I'm waiting 5 mins while she was on her cellphone slouched down at cash register. I look to the right and I see this other tall big woman who works there also behind fridge texting. When I make way as if I have to get my own coffee ,they both get up as if they were ready to fight. So when I said I have been waiting the ponytail with glasses tells me I should of made myself known. After I explained I'm a paying customer they very smart assy said yea ur right. The girl in the ponytails and glasses smirked and made mean faces to me the whole time. I will try to get their bosses attention but do to franchising there was no way I can get anyone's attention. Look out the workers hate their job!! read more

Do not stop here unless you have an extra 45 min to waste. Four cars in the drive thru line and waited 15 min. Only 2 cars went. Day before same thing, only we were the second car. Order was wrong. Only tried because Tim Hortons was closed. Won't try a third time. Workers are slow and couldn't care less read more

Something is always wrong with this location. It's almost comical now. Don't mess with a girl and her coffee early in the morning! But sadly, I have had many bad starts to my days coming here on my way to work. I try to have hope every time I come here. To start off, if you go inside, YOU WILL WAIT, for what feels like an eternity, no matter what you get. Even when you are the only person in there! How?! I really do not understand. If you thought the inside service was bad, that's honestly good compared to the drive-thru, which is most certainly not saying much. EVERY TIME I go through the drive-thru, they always ask me 5 times what my order was. most of the times I will have already paid and then they are asking me what I ordered? There have been times I've repeated myself multiple times and STILL my order is wrong. This morning, I wasn't expecting much, I ordered an iced coffee. I figured, how can this go wrong?! They were out of large cups........... of course. Even though I will still continue to come here due to the convenience from my work, Tim Hortons is looking better and better. read more

The service here almost ALWAYS stinks! Iced coffee is good, food is horrible so don't even bother. I only come here because it's the most convenient thing on my way to work. Dunkin SERIOUSLY needs to work on training their employees, almost EVERY TIME I am here I pull up, pay and all the workers are just STANDING AROUND until they realize none of them have even made my coffee yet! These employees are COMPLETELY useless. There is a small exception for 2 of the ladies working, one I believe is a "team lead" who served me today and had my coffee ready right away. read more

The coffee and donuts are good, but I'm not a fan of their sandwiches. They taste very much like microwave meals, and generally not worth the prices they charge for them. Also, to be clear, the Baskin Robbins section has been taken out of this location. It's been replaced by couches and a widescreen television, which is just as well (there's an ice cream shop right across the street). read more

So I've only been to this location twice. Both times it was the drive thru. Both times they got my order wrong, despite having to repeat it once. When I ordered a mocha, I just got hot chocolate. When I ordered a large coffee with cream and sugar, I got a small black. Thank goodness I don't have any allergies because they don't seem to be paying attention. read more

horrible staff! I spent 20 minuets in line only to finally get to the pick up window, staff asked if I wanted a beverage carry-all, I asked why as I only ordered a sandwich, after looking at her orders she said, oh sorry, I did not key in your order, at this time I could not wait any longer so I went to work without any lunch. I went back a few days later for a coffee, I asked for cream on the side, Well, no cream on the side, seriously, how hard is it to work at Dunkin Donuts? read more

The only reason I go here is because they offer almond milk. I ordered a bagel today that took 7 minutes to create and was yucky. I ended up licking the cream cheese off. That was the best part. read more

Solid Dunkin Donuts. They've never screwed up an order. Did get a mangled Bagel once. But, for the most part the place is clean, newly renovated, and the staff is really friendly. Very convenient too since it's a little off the beaten path at the Colvin/Sheridan intersection but just by a street. read more

I've had enough every time I go to this place everybody takes years just to get either a donut or years to make you a coffee I don't understand why do guys take so long when nobody's there and you have 6 people in there read more

Absolutely terrible- will not ever return worst service I've ever received asked for an iced decaf and was told it would be at least 30 minutes , when i asked why it takes 30 mins to brew a pot of coffee they replied well its not that simple !!! Wtf read more

This Dunkin Donuts has the worst customer service I've ever encountered ever in any restaurant. I really don't know how they stay in business. i went several times and had issues every time... There are way too many other coffee shops in the area who are friendly and want my business.... read more