I visited today for the Dunkin Strawberry Dragonfruit Refresher. I have never tried the refresher before. But I will not reorder it again. It's not because of the staff. Or the location. I just didn't like it. The staff was very friendly. The service was very fast. Only minus one star because the drink wasn't good. It has a strange after taste. read more

Dunkin' - the front of a dunkin donuts store - Coffee & Tea Near Me - Strongsville, Ohio

See all

Customer service here is terrible! So much attitude to customers who are polite. They make orders wrong and then get upset when you ask them politely for the right thing. Please don't waste your time coming here because it definitely won't be a good experience. read more

Horrible people they are crooks and don't care about customers. I ordered and paid for 2 dozen donuts but when i went to pick them up they seemed confused and told me they might have a dozen donuts. It's a donut place and they don't have donuts to sell???? So they gave me 12 leftover donuts and told me if i wanted a refund for the dozen i didn't get I had to call a number. They might be able to help?????? I called and sat on hold for half hour and gave up. Never again. read more

This Dunks is great! Every time is a pleasant experience: the coffee is always great, and the store is super efficient. Great spot! read more

See all

always out of something major, something's always missing out of my bag or completely opposite of what i ordered. workers seem nice- mostly younger women. drive thru moves at a decent pace. coffee is good always tastes different every time i order the same thing. but it just always sucks that i can never expect to get exactly what i ordered which is bare minimum not something you get a tip for.. read more

Once again Dunkin Strongsville employees can't toast a bagel dark; nor do they know what it looks like. Asked for a bagel toasted dark, when it was given to me I asked the employee if it was toasted dark and I was told yes. I un rapped it was barely toasted at all. Daaaaaa! I wonder how much food is thrown away daily due to errors or stupidity?? read more

The girls who work here are always awesome. They are super fast and friendly. I always use the app which makes it go faster and when we go on the weekends, we go inside and get a box full of muchkins and order they hash browns. They're awesome. read more

Dunkin' - Muchkins are our fave! - Coffee & Tea Near Me - Strongsville, Ohio

I like this Dunkin. They have never gotten my order wrong and I am specific about the pumps they put in because I cant have much sugar. The staff is super friendly and conversational. They seem to be having a good time. Everything always seems fresh as well and doesn't take a long time. A staff member was training and he was very attentive and helpful to him. They even toasted my muffin for me! I'm not a huge fan of the location in terms or the drive thru is difficult and its one big room inside where the tables are kinda cramped near one another so no real quiet conversations over coffee to be had here and there isn't much space to wait in line either I will continue to frequent this place when I'm in the area. read more

Dunkin' - Pumpkin muffin toasted- the best!! - Coffee & Tea Near Me - Strongsville, Ohio

tired of them always being out of stock and today when I went inside there was a sign saying they were only accepting drive through and mobile orders - not walk up orders. kids love going and picking up donuts in person. at my restaurant we turn off mobile orders if we don't have man power, not turn people away from the register. food service has gotten crazy and expensive, sad. read more

They never get my order right. Sometimes I'm waiting 15+ minutes to get one item! Not to mention I saw a worker vaping behind the counter right in front of me this morning. read more

Can't go wrong with Dunkin Donuts. My go to beverage is a vanilla chai. Recently, I've learned to ask for an extra scoop or to make it strong. It gives it way more flavor! As far as donuts are concerned, their chocolate glazed donuts and munchkins are seriously amazing. I have to order them every time I go. The thing I like least about this location is that Pearl Road is so busy it is difficult to get in and out of. read more

I came inside because the car line was insane. I've been here for almost 7 min and with people in front of me no one took their order for as long as I've been standing here. Not sure how long they've been here. Then when I was up to order the same thing happened. Everyone was just walking past as if no one was waiting for their orders... this location along with others needs more employees especially on weekends. read more

Terrible drive thru service! All had masks below nose. They forgot my egg sandwich all together. Then when I finally got it the middle was still frozen. I will not be back. read more

I stayed in Strongsville for a week and visited this Dunkin Donuts each morning. This location is amazing! Workers here are very friendly, and service is quick. The atmosphere is enjoyable and always clean. I was pleasantly surprised that my order was always accurate, and my drink was made perfectly! I have honestly never come across a Dunkin Donuts as consistent and accurate as this one. I would absolutely recommend the Strongsville Dunkin Donuts for exemplary service and a wonderful experience. read more

Been here numerous times since moving to Strongsville - always consistency in the coffee, but the staff isn't very friendly

Dunkin' Donuts offers hot and cold coffee drinks, hot chocolate, tea, bagels, doughnuts, muffins, breakfast sandwiches, cookies, danishes, breakfast wraps, hash browns and more. Free wi-fi too! I really love the plain bagels - they don't over do it on the cream cheese and they are toasted to perfection. There are always coupons in the valpak too!! Fast drive-thru, and easy exit back onto Pearl Road by the Pizza Hut traffic light. read more

We go here 3-4 times a week. The staff is always friendly & usually pretty knowledgeable around the different new flavors of coffees. We love trying all of the new flavors that they roll out every other month or so. This month it's smores & coconut cream. Both are delicious. Our only issue is we wish there was a way to order our favorite flavors from days gone by...Heath flavored iced coffee, anyone?! So good but you can't get it any longer. The breakfast sandwiches are put together once you order them & have consistently tasted great. Now to the good stuff...... the donuts! I always order 6 and end up eating only one. They all look so dang good! But I can only get one in my mouth before I'm full. So my co-workers really like me. They just wish my eyes were even.more than my stomach & I order 12 instead of 6! Their corporate app is also pretty great. It's super easy to use & so easy to earn enough points for a free drink. I'll see you guys here tomorrow morning! read more

Dunkin' - My 6 donuts from this afternoon, minus the one I stole on my way back to work! - Coffee & Tea Near Me - Strongsville, Ohio

girl in drive through line was VERY rude and snippy. their espresso machine was broken and seemed to be getting annoyed with customers. Will not be returning to this location read more

Every time I go here they're out of what I'm trying to order. Now apparently they don't carry iced green tea anymore? The drive thru is super quick and the drinks are still good. Once my gift card runs out I'll be going somewhere else. read more

Seriously!?! No refills on coffee when you eat in! Coffee is okay but that's not acceptable! Going to Donut Scene or McDonald's from now on! read more

If I could give zero stars I would. Very angry that this is now the third time my food has been messed with. Feels almost intentional at this point. I worked in the service industry for 12 years - this is deplorable. I'm not sure who in their right mind would serve a stick of butter to someone when they order something. I'm honestly embarrassed for Dunkin Donuts that they would employ people that serve food like this to people. read more

Dunkin' - You serve a stick of butter on your food? This is your standard? - Coffee & Tea Near Me - Strongsville, Ohio

I went through the drive-thru and received very friendly service, and a bright smiling face at the window. My order was just as I always get it, so I was happy! :) read more

Mystified. What do you call a dunkin donuts that has no donuts? Well, you call it the dunkin donuts in strongville Ohio. a few sad donuts (the powdered donuts left tasted WELL over a day old). coffee was fine but no alternative for milk to go in it for those who can't manage lactose. Hot chocolate was good and service was friendly but really got the feel that no ones captaining this ship here. Somebody forgot to get up and make the donuts. read more

This is a horrible Dunkin Donuts. The drive thru cashier who took my order was incredibly rude. Was not greeted when I pulled up to the window and given no receipt. Just keep driving and forget about stopping in at this dump. read more

short and sweet. due to my diabetes, i can't really eat donuts. i just love DD's coffee. read more

First of all, Dunkin' Donuts as a franchise never fails to surprise me as to how consistently terrible they are. However, the Dunkin' Donuts on Pearl Road strives to be the worst Dunkin' Donuts out there. They rarely get orders correct and the staff is rude as well as poorly trained. The other day I went there with my boyfriend and the egg in my sandwich was cold. Not only did they fail to make it correctly until the third time, but the pale brunette working there was very rude. Overall, a terrible job done by the managers there. read more

I live in Strongsville so I go here for iced lattes the employees there are very friendly,and kind . But today I had a bad experience where my iced latte tastes more like milk. so I go back just to get it fixed . Since it cost $398 . Which is a lot for it tasting like milk . No hard feelings though. I just want it fixed but . the manager .. I have to check on that to see if she a manager ] but I believe she was a manager she was very rude starts yelling through the window about me and she was mean .Come on that was uncalled for being very rude saying to me that I come there early day complaining when I don't even see that girl probably two times and I go there every day . Except for when I feel like driving to another Dunkin Donuts. when I have time .she was just plain out rude. Telling me that iced latte has milk .yea but I have iced latte everyday I know what it tastes like and what it shouldn't taste like. and I know she's lying about coming there every day complaining because there's a few other times were it didn't taste good and I just left it alone. and dumped it out. but people are allowed to get it the way they like. There's been a lot of times they've gotten it right .and they're always friendly no matter what .except for this one girl .Don't Be Cruel.. the crew was more respectful than her she was so disrespectful very rude I give her a thumbs down no stars for her lol... and I'm going to go there to find out if she's a manager. read more

I come through the drive through at least once a week on my way to work. Are the employees not allowed to tell you your total when you order? Because I have NEVER ONCE been told a total. There have also been a few times where (even though my change was only a few cents), I was not even given my change back, or even offered to get it back. I have had MAYBE 3 pleasant encounters with the employees. Customer service is TERRIBLE, and the drinks are very inconsistently made. It's either a hit or miss with the drinks, so much so that I've started bringing coffee creamer in my car in the mornings incase I need to add it into my coffee. Really, the only reason I do come to this location is because it's quick and convenient. read more

Fast and friendly service with a smile. Not an empty tray plenty of donuts to choose from. Establishment clean and well maintained.

I used to be happy to come here until they started ignoring me. So i downloaded the app then came in to hear"she's back again". I'm not returning there anymore. I spend a lot of money there to be treated so badly. Oh and the manager heard it and said "ok" when i said I'm not coming back. Lovely. I'll spend my money elsewhere. read more

I love Dunkin doughnuts but every time I go there's always an issue with my drinks. I always have to taste it before I pull out. They are inconsistent with making the drinks. I do love Dunkin doughnuts which is why I'm rating a 2. All of my co workers strongly agree as well. I hope they get to be more consistent. read more