I'm a big fan of DD. I've been fortunate that I've not had the problems that other reviewers have had at this location. I got a medium black coffee and some old fashioned donuts. My coffee tasted fine and my donuts tasted fresh. So no complaints there....Maybe the owners read the complaints and fixed the problems. Never know.... My only complaint is of course the teeny tiny parking lot that only Barbie's car man maneuver around. The drive thru is sorta scary. Tight spot to be stuck in that's for sure. It's also by a red light and I can't seem to time it right. Luckily when I was here someone was nice enough to let me cut in...thanks.... Sorry DD but probably not going to come by here unless it's a Sunday or something. It's to stressful for just a cup of coffee... 1077th review 12/31/2017 1018th review 2017 read more

The absolute worst dunkin I have ever been to. These idiots mess up my order every single time. Today they charged me for the wrong persons order. Then they couldn't give me a refund and made me wait for them to make what I ordered. THEN THEY STILL MESSED UP MY ORDER. I literally ordered 2 of the same thing and only got one. And I had to deal with the rude staff who messed up my order. No sorry no attempt to make it right. I hope this place goes under read more

It's what you think it will be. Good donuts that you know what to expect and you get the taste you want. But slow service and out of a few flavors. Not surprised. But will I go back because it is what it is? Yes I will. Small seating area inside with just a couple tables. Also had a drive thru but we went inside because all the donuts flavors weren't listed on the outside menu to see what was available and what to order. read more

I stopped in to grab an early morning coffee and a breakfast bagel as I was in a rush for a meeting. The service was a little slow but I love Dunkin coffee the most so it was worth the wait. Next time I would order ahead. read more

Dunkin' - Donuts Near Me - Sandy Springs, Georgia

I don't think if you tried you could have a dirtier store. Every counter sticky food crumbs everywhere. Trash cans overflowing. Ordered a hot breakfast sandwich comes out ice cold. The guy making it then cops an attitude tells me we don't melt cheese at Duncan. You have to request it. Bro, not my fault. This is your job. Perhaps they should visit Chick-fil-A and figure out how to provide some level of customer service. Will never be back. read more

It's ok to get orders wrong, but to have an attitude while correcting it is not good business. The guy microwaving sandwiches today clearly can't work under pressure. Slamming stuff, throwing bags down, telling the other staff they need to stop taking orders so he can catch up. No one was even in line. It was not the first time having a bad experience in this Dunkin. read more

this store has great staff and always exceed my expectations. I have never been so amazed in my life. I will always stop here when in town.

I went here a couple months ago and ordered one donut through the drive thru. The woman worker gave me my order for free and was very smiley and cheerful with me which I appreciate because I was wearing pajamas and had just rolled out of bed. I was surprised to be received well and to get a free donut. My experience was good read more

Horrible attitude. As soon as you pull up to the drive thru speaker they're mad that you're there.

The employees at this location are so rude. I buy at least ten drinks per week here and the ladies working the drive thru never smile or speak. One of them has long, pointy fingernails that poke through the tips of her gloves. read more

food is fine idrc abt that part these damn workers need to act better they are so rude and when u go through the drive thru they rush u its so annoying can yall learn patience? theres a short lady there and she read my ticket and said "damn thats alot of food" and it was a normal meal for 2 people like hello? read more

Service at this Dunkin' Donuts on Roswell road was pretty fast. They got the order ready quickly and it was done right. No issues and the folks at the drive through line were nice too. All in all pretty good and no complaints read more

Dunkin' - Drive through - Donuts Near Me - Sandy Springs, Georgia

This place is a joke. Employees cannot be bothered to do their job. Clearly. I ordered an everything bagel "toasted dark" with cream cheese. This is what I got. Plus a rude attitude from the woman working, sorry to bother you by coming to your business.. it will not happen again, trust me. read more

Dunkin' - Everything bagel toasted with cream cheese?????? INSANE - Donuts Near Me - Sandy Springs, Georgia

This location has gotten better over the last year they have improved on the wait time and more staffing ! Everyone is always so kind and friendly and I'm a local so it's often I go wanted to just let them know to keep up the good work ! I see you !!! read more

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I came here to pick up a pre order. It's not only not ready, the staff haven't started it and are shouting at each other. This place needs a manager. And it's filthy. It needs a cleaner. Ben Affleck wasn't loving Dunkin donuts if this was his regular experience read more

I was in the mood for something sweet after running an errand, and to my surprise, there was a Dunkin' nearby on Roswell Road. It's a nice store, small footprint shaped like a shipping container with a drive thru that wraps around. The building exterior was modern and appeared new. The parking lot however was tight on space. I pulled up, walked in, and bypassed the digital ordering boards and went straight to the counter. I got an old fashioned and vanilla sprinkle for to go. All the donuts looked fresh and there was a ton of variety to choose from. It was about $3.50 for a couple of donuts which was what I'd expect to pay. I took the donuts home to eat and warmed them up and they tasted great. The checkout was a bit confusing. Like the person just walked away leaving the receipt to print on its own volition. I did a half turn, looked back, then walked away slowly just to be sure I wasn't making an error. But if you are on the run and want to grab a donut, check out this Dunks in Sandy Springs. Try the self service menus if there's a line and get in and get on the road. read more

Dunkin' - Donuts! - Donuts Near Me - Sandy Springs, Georgia

My breakfast sandwich was cold, cheese was really cold and not melted at all. Also no condiments were offered or set out for customers to help themselves. Staff was tripping over each other. Not streamlined . Positive the staff was nice. read more

This place is terrible anymore ... the regular morning ladies aren't there anymore n it shows. Sour coffee I threw it out window

I start my day win a fresh cup Tje muffins are delicious and get to have the company of my friends

Terrible. Don't go here if you can survive a few mins. Soda fridge wasn't even cold. Coffee was burnt. Didn't give me my entire order. And then, the bacon. Jesus. What the heck did they give me? Nearly raw pig cut into bacon slices and NOTHING like it was supposed to be. None of the sugary peppery stuff and such a let down. I regret ever going near this place. ...glad they didn't give me my donut and ruin that too. read more

Employees were nice. But the donut I ordered had hair in it. I'm so upset smh. I attached a pic and u can clearly see how un-curly my hair is and the hair that was literally baked INTO the cold dense chocolate donut. I'm grossed out. read more

Dunkin' - Donuts Near Me - Sandy Springs, Georgia

It's Dunkin' Donuts for me. I like their coffee the best if I'm out and about. Medium hot caramel macchiato period dot.

toxic food. 4 hours after getting food from here yesterday me and my boyfriend had straight liquid poops. Not good experience.

If I could leave 0 stars I would. This morning I ordered ahead through the app I walked in & was not greeted when I walked to the pick up area I was asked multiple times what I ordered. While I was waiting the employees were cursing and huffing & puffing while customers were in the building. Very unprofessional! Nobody told me my order was ready I was just waiting. I will not come back to this location. I don't recommend anyone to come to this location. read more

Are usually don't review fast food places and large chains but I noticed this Dunkin' Donuts had poor reviews. I'm at a loss as to why because every time we go there, the service is outstanding and the donuts and coffee are fine. Maybe it's a personal issue or something with the other reviewer's but we find the employees to always be pleasant and the drive-through line goes pretty quickly. read more

No way they didn't know they were giving me an inedible sandwich! As soon as I opened the bag, burn smell overwhelming. Called, refused to refund my credit card unless I drive all of the way back. Got it on way to work...wasted my time in long line & money, now nothing to eat & missed dinner last night. Thanks Dunkin!! read more

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Horrible lazy customer service with an attitude with the audacity to hustle the customer for a tip !?!?!

Food is delicious. Marva is excellent great customer service will come back again for sure!

9.27.22 -What a joke. Rude employees. I ordered a large sweet tea today (repeated twice during the order process) to get to the window to see a small tea. I told the team member that I had ordered a large and was quickly cut down "well that's not what they put in". I asked for it to be corrected and you would have thought I asked for something impossible. Rolling eyes, tapping on the countertop...like a bratty child. I'll never spend a penny here again as this isn't the first time I have received service like this at this very location. I should also mention I couldn't drink the tea. Tasted like someone put some kind of cleaning product in there before being handed to me. Maybe I should take it to be tested. Wasted time and money along with having to have someone be so rude raising their voice to tell me they are having a bad day. read more

I can confidently say a lot of these rating don't reflect this Dunkin. I have been to many Dunkin's and this is by far my favorite one. Every single time my food is hot, i'm perfect shape, delicious, and my drink is made perfectly. Maybe these lower reviews are older, before their current management. I have never had a bad experience with them. Even one time they were super busy inside and took a while with my coffee, but they were super apologetic and nice to me about it and I can tell they were being genuine. Love this dunkin!! i order drive through, walk in, and doordash all the time read more

Today is June 15th 12:51pm and i went up to the drive through very excited to order a bacon egg and cheese croissant and i was highly disappointed to hear the workers say that "their kitchen is closed" my whole 21 years of living i have never heard Dunkin' Donuts say that their kitchen is closed .. there seemed to be two people working at the time a man and a women and I'm just baffled and confused as to how the kitchen is closed when they aren't really cooking anything just throwing items into the oven to be warmed ... they literally don't even have to make the donuts as if it were Krispy Kreme ... they literally come in every morning in a truck . Terrible service NEVER COMING HERE AGAIN YALL NEED TO SHUT THE STORE ALL THE WAY DOWN . read more

Horrible service at this location I am honestly shocked at the way these employees treat people. I understand they are probably understaffed but their are better ways to handle it. Locking the doors and only allowing drive thru customers with no signs on the doors or anything, telling me they won't serve me because Im not in my car. It is unacceptable. On multiple occasions they closed their kitchen early and refused to make the food I ordered on the app and did not offer a refund. And they mess up your drink more often than not. It's almost comical how poorly this location is run. read more

This location is tragically slow. On the regular there is a 10 to 15 minute wait for coffee in the morning at the drive-thru. Interior service is not quicker. Time to add some jobs to the morning rush hour payroll. read more

i ordered on the app this morning as soon as the store opened. I was running late and arrived around 5 minutes after opening. The front door was locked and no one answered the drive-thu. I saw a staff member inside on her phone and wearing airpods. I tried to get her attention but she did not see me. I waited for 15 minutes to get my mobile order but no one ever helped me. Now i'm out my money for the mobile order and I have to go to another location to actually get coffee. read more

I have had multiple bad experiences with this establishment. But one of my biggest problems is when I ask for something specific through DoorDash and they substitute it without giving me a notification or a message. Because if I don't what I want. I don't want anything. Food is okay though, however eggs sometimes taste weird. read more

The staff is always friendly and works quick to get your order ready. Very clean store as well.

This place is dirty the staff are having a party and not getting the work done . The person that was making my egg sandwich had his underwear out and used his hands to pull it up gave me my sandwich did clean his hands. I email DD telling my experience they email comeback will remake you sandwich I ask for a coupon no I had to pay to eat there really . I am done with DD read more

Dunkin' - Donuts Near Me - Sandy Springs, Georgia

Not sure why there are so many negative reviews. I come here a couple of mornings a month to get coffee and a muffin. I usually head to the drive thru and I have found the service to be friendly and professional. The drive thru line moves along pretty fast (unlike the nearby Starbucks, where I have waited in the drive thru line over 10 minutes after placing my order. Coffee is good and the donuts and muffins are quite tasty. read more

The customer service was horrible, my sandwich was cold and they did not make my drink correctly. Save your time and money!!!!!

I don't know what it is about dunkin but they somehow manage to find the slowest staff at ever dunkin. It's incredible.