I normally love Dunkin but they need quality control. I ordered a black pepper croissant sandwich and it was literally still cold in the middle my cheese wasn't melted. The service was slow and she gave us all chocolate munchkins when it was supposed to be 1/2 and 1/2. I'm very disappointed and hate that I wasted my money here. read more

Dunkin' - Coffee & Tea Near Me - Ridgeville, Ohio

Now that I'm reading the reviews, I can completely understand why this Dunkin has a 1.5-star rating. First off, no employee greeted us when we walked in. Several employees were standing around, and it wasn't until one employee told another to take our order that someone finally came over. The employee who took our order seemed miserable and provided very poor customer service. When I ordered my drink, I specifically asked if it could be made with light green tea because I am pregnant and am trying to limit my caffeine intake. I was told that they couldn't do that, which was disappointing considering it seemed like a simple request. The most concerning part was the lack of hygiene. When the woman handed me my pup cups, she had no gloves on. She then licked whipped cream off her hand and immediately continued making another drink without washing her hands. That was extremely unsanitary and honestly made me uncomfortable. There was also an issue with the customer behind me. He ordered an iced coffee and was initially told they didn't have iced coffee. When he questioned this, the employee said it would take about two minutes to make. The customer said he was fine waiting, so it was unclear why he was initially told they didn't have it. Overall, this was a very disappointing experience. The customer service was poor, the hygiene practices were concerning, and there seemed to be very little effort to accommodate reasonable customer requests. Based on this experience, I can definitely understand the low rating. read more

I stopped in today for a couple refreshers. The kiwi watermelon. And the mango refresher. We were greeted promptly with a smile. I was able to see the donut selection and the menu bird with ease. The order was taken quickly and I rcvd my order quickly as well. The only issue I have is the parking lot. And that can't be changed. I like to come inside to order. But the long drivethrough line down the middle of the parking lot. Made it difficult to get in to park. And when it was time to leave. Same difficulty to leave. But. That is finished and can't be changed. read more

Managers yell at customers for messing up their own job. Danielle likes to yell at you when she forgets your cold foam, apparently that's worth screaming at someone to drive away. You cannot reach corporate to complain. Entire company is a joke for that. Bad enough service to refund a FREE coffee. read more

Well I gave this store another chance, and guess what?!!! No Vanilla cream donuts at 9am, but let's get to the good stuff look at the quality of the sandwich they are putting out. Maybe the ants they had in the store last year ate part of my breakfast. Like I said worse Dunkin' in history. Save yourself the money and go to panera next door. read more

Dunkin' - Look at the hole in sandwich - Coffee & Tea Near Me - Ridgeville, Ohio

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Every time we go here the drive thru is backed up to the street and slow. We usually go around 10am and the only thing left are dried out don't holes. This has happened for the last year. Do you think management might order more donuts or at least track to see how many customers leave with a purchase because they didn't have the product. Pretty poor job of running a business. read more

Super Slow Service! Didn't get the order right. Twice. Too many other options to choose from

Just went to Dunkin this morning and half the shelves are empty. We stopped in for half-dozen of our favorite donut and there was only ONE on the shelf. Is this still a donut shop? Do they actually make donuts there? Not sure, but you'd think they would make more of your best sellers. Can see now why they changed name. Back in 2019, Dunkin' Donuts changed its name to "Dunkin" to reflect its growing emphasis on coffee and other drinks. You guys are not Starbucks. You're a national chain donut-shop, that happens to offer coffee too. Another thing that really bugs people, no donut prices on the wall. That's just weird. They used to post prices on the wall for single donut, half-dozen, and dozen donuts. Now nothing about donuts. 3 boards up on the wall to give you pricing for your stupid coffee combos and breakfast sandwiches. They've turned into just another fast food type place that happens to sell some donuts, sometimes. Get back to making donuts and stock your shelves. read more

this Location always half fill the cup somebody need to do something about this I'm paying for a large latte so I need a large latte if I wanted a medium latte I would've ordered one this is a medium latte in a large cup this is aggravating I keep complaining but nobody's fixing this problem so I guess I'm not buying from this location again read more

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If I could give 0 I would This place is never clean! Ordered a iced coffee that had mold it in! Machines are always "broken" or they are just too lazy to do anything involving hot beverages. Driving past this location is awful! The line never moves and the traffic is backed up into the street so far I'm amazed they haven't had issues from the city! DO NOT GO HERE! Drive the extra 10 minutes to the one on Nagel instead! read more

I don't get why they do not close at 12 pm they don't have coffee or donuts to sell by the evening

Someday soon I am hopefully going to get a correct order. We can only hope! This last visit I ordered two of the bacon, egg & cheese wraps and two snacking bacons. I received one large snacking bacon and two wraps without any eggs. The snacking bacon used to be crisp and lovely. This was limp and soggy. Sigh. I know I need to start checking my order before pulling away but the line to get in is usually out onto Lorain Road. read more

Please someone explain to me how this item is acceptable to sell, let alone eat. It was the most pathetic presentation (compared to how it's advertised). It was the smallest portion ever (literally amounted to ONE piece of bacon...just crumbled into tiny soggy pieces). $2.99 for this. Am I overreacting? This is terrible! (And the location needs a better drive thru.....) read more

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I really only ever stopped in the early mornings before work around 6am, this staff is about 40-50% on making drinks correctly. At times they rush and add or forgot main ingredients. They have also put out poor quality food... ordered a bagel toasted with cream cheese... I got a cold not toasted bagel with a small smear of cream cheese only on one side, next time I decided to get the avocado toast and hash browns and again the bread was not toasted and they forgot to give me the hash browns! Over all I'm guessing they are experiencing staffing issues but I don't stop here any more. read more

Went thru the drive thru today. First time. Usually, the drive thru is too long and I park and go in. The window cashier was very friendly and the guy that took the order explained that the sandwich now has white cheddar "if that is okay?" Nice. Ordered two of the peppered bacon croissants. The croissants were flaky, with a real egg, not the folded over liquid egg. We enjoyed them, except, the bacon was barely cooked. Didn't take a picture but should have. read more

They know my order by heart! Always friendly! Amazing food! And the dining area is always clean!

Ordered Matcha iced tea. It was so watery it tasted like water with green food coloring. They said " can't help you". Horrible service!!

After many years going to this location and getting screwed over many many time I spend over 200.00$ a month here and I'm done they are rude, not organized and mess my order up three out of five times I go there. I'M DONE!!!!! read more

Me and my gf come here almost every weekday morning because it's conveniently placed on our way to work. We noticed the bad service right away - incredibly rude staff. We chose to ignore it because we enjoyed our morning routine. However, we constantly receive the wrong food item, or they forget to give us something we ordered. Sometimes when we brought it up at the drive thur window, the staff would appear annoyed and angry. This week we have receive a wrong food item, or a missing food item everyday. We won't be coming back. read more

This is the worst Dunkin Donuts in the area. The drinks are always awful. Theyre either overly sweet where it's unbearable to drink or they don't put any sweetener in the coffee. The hashbrowns are ALWAYS soggy. Their snacking bacon is always cold. I just threw out 3 drinks because they all tasted awful. read more

Clean location. Trash service. Ordered a bagel with cream cheese and got strawberry cream cheese, disgusting when the bagel is an everything bagel. Also got a coffee that was lukewarm ay best in the same trip. Picked up before work no time to run back..Managers didnt care and didn't do anything for me. read more

A very nice place. Clean and awesome donuts. Iced coffee yummy. Have you tried their ? read more

Dunkin' - See very clean and nice place. - Coffee & Tea Near Me - Ridgeville, Ohio

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I understand working in food service can be challenging, however, screaming "OH MY GOD" to your coworkers when customers walk in your place of work is despicable. I will avoid this Dunkin' from now on. read more

Terrible customer service, waited over 1/2 hour in the drive through during a non peak time. Management was full of excuses about why this happened, offered no solutions or suggestions. Will NOT go here again, there are too many places nearby to get coffee! read more

Half the time they get my order wrong or the coffee is burned. It's not worth the money if the coffee isn't good

This is one of the worst locations I have ever been to, they never take your order when you pull up to the speaker... They will always always make you wait until they are 'ready' to take your order. I would say three out of five times they miss some thing, and forget part of my order by the time I get to the window. read more

I ordered the new Charli drink as well as a small iced coffee with almond milk. What I received was nothing like what I ordered. I got a regular iced coffee with the hard crystal sugar instead of liquid and 7 shots of whole milk and got an extremely watered down iced coffee with no actual coffee, all almond milk. It's really not that hard to push buttons to make a drink..sad to say my service will be taken elsewhere. read more

This place has bad donuts. The toppings (chocolate) is always "runny" and a mess every time I go. The last one I got I threw away. (Just thrown in a bag, stuck on the bottom) Their supplier does not how to make them!!! I even tried to tell them about it, but they could care less. JUST BS. They even have an attitude about it. They say its the weather, but the other Dunkin Donuts down the street in North Olmsted never has this problem ever. Go there instead. read more

This dunkin is the worst dunkin i've ever been to and everytime i get my same order and each time it tastes spoiled. the workers are rude and they take very long to get your order out. Personally I work at a dunkin in a different city and our dunkin is not like this one. we know how to provide the quality service to our customers. I will never come to this dunkin again. read more

Rude staff that cant get your order right. I dont recommend placing an online order, they dont have what you order and they forgot part of the order. read more

Today I went to dunkin and the female worker was laughing in my face and messed up my coffee profusely. It tastes straight up black I asked for a caramel macchiato no caramel or sugar like I asked. read more

Excellent customer service and perfect location. They do tend to run out of items quite often. Overall this is my new go to for Coffee! read more

My order is never made right when I come here, the staff is rude & just the atmosphere is bad. I always try to give this location another shot but they never get it right. The manager was rude when I said my coffee wasn't made right, they remade it the way I ordered it the 1st time and then there was a young man there yelling out of your drive through window at me "tastes the same doesn't it! Loser!" Actually, no now it tastes the way I ordered it the 1st time and it took 3 times to put 6 shots caramel and 4 shots cream into a large iced coffee. Absolutely horrible staff and not willing to acknowledge that they didn't listen to the order the 1st time and then get made when you tell them it's wrong. I now completely avoid this location I'll take my money elsewhere. read more

Sad to give 1 star because I've never had a problem until today. My mom and I stopped to get coffee after a race and the women at the counter slammed our food and drinks down then complained about having to work and said it was our faults that she was there. Very disappointed and will never be going back. read more

This location can never get my order right. I've gone there twice just this week and neither time was my order right and since I went through the drive through, I was already gone when I realized my order was wrong. My diabetic spouse ordered a black butter pecan coffee and they put both cream and sugar in it just today. I ordered a hot tea with sugar on Thursday​, they gave me a hot coffee with cream and sugar. Enough is enough. read more