Always order from this location and they always get it wrong. Today I ordered on-line for pickup, hot Coco Mocha signature latte, no whip cream no macha drizzle and cold latte. Called to complain for a make over and talked to Erin, she said come back tomorrow and I'll remake it for you!!!! Ah! Tomorrow not today?????‍ read more

Dunkin' - Hot Coco Mocha sig Latte, no whip cream no drizzle and cold! - A paper cup filled with hot chocolate, showing a smooth surface and some chocolate splashes on the rim, held by a person. - Coffee & Tea Near Me - Portage, Indiana

PLEASE DON'T GO HERE. problems with this place: 1. Kids that work here are very unprofessional. 2. Kids do not want to do their job and it shows by how limited in products they are able to make because they don't want to prep the things to make drinks! 3. Kids (most of the employees are High school students that want to make a buck but don't care about customers or the service that they providing. Whoever runs this place needs to take a look into how things are being done in there or have a manager on the floor to check these kids attitudes because buddy you are at work not at home and if you hate it there do us a favor and QUIT!! read more

Let's start with the employees, being so unprofessional, rude, to also wearing their pants under their butts, no hairnets or gloves. Next the food, disgustingly hard donut holes, donuts with the cream filling just as bad. Cream filled was so bad, and I remembered this after I tried eating it. Everything!!! read more

Poor bathroom facility. The only one available it was disgusting couldn't even take my three year old grandson who by the way was potty training luckily I had pull ups on him. When I mentioned it to the employee attending me she said I know. read more

If I could give negative stars I would. absolute worst Dunkin ever, every time. Always HORRIBLE customer service here. Tonight we sat at the ordering terminal for 5 minutes, no one ever talked over the speaker. We figured maybe they were having issues, so we pull forward to the window and the girl walks past us MULTIPLE times. No acknowledgment at all. We sat at that window for 10 MINUTES. How do you not acknowledge us for 10 minutes. Absolutely disgusting. Won't be back. read more

Terrible Terrible Terrible. All I can say. Actually, not all I can say. To start, when I ordered my frozen coffee and donut, they were out of half the flavors of donuts. Then, I pulled up to the front to pay and I had to pay either in exact change or with a card. When I got my food, the drink was not filled all the day and there were ice chunks in my drink. I did not get a straw. Donuts were hard. Have had lots of problems with this place before. Do not recommend. 1.7 stars for a reason. read more

Last week I got a medium lemonade at this location. I thought it weird that the beverage was clear like water. Then I tasted it. There was zero sweetness- just a bitter aftertaste. I poured the entire thing down the drain. Maybe cleaning chemical residue from a poorly rinsed machine? Idk. I just know I'm done at the rt.6 & airport road location. Not gonna be poisoned by my local-but-dont-care-shove-it-lady Dunkin Donuts. read more

This place has changed and turn-over seems to be pretty routine. I come here pretty frequently on my way to school b/c it's right across the street from where I teach. It's not that the service or product is bad or even just "OK" as the 3 star rating I gave indicates. It's that things have the potential to be so much better. Here are some main points: 1.) Professional speech, professional mannerisms. Several of the employees sound unprofessional, which is clearly rubbing off on others, because I have noticed a decline in mannerisms of people who were more polite when they first came. This is a company culture issue. It takes time to fix but can be done if everyone is on board. 2.) For the love of all that is holy, PUT THE DONUTS IN FROSTING SIDE UP!!! How hard is that to do? Dumping them in the bag frosting side down should, if ever, be a one-time occurence, but it is a daily thing with you guys, which is why you won't get anything higher than 3 stars from me. I always get 2 double chocolate donuts - the best donuts DD has - and every time, if I don't ask, you just dump them in frosting side down. I like the frosting! But I like it ON the donut. I do NOT like having to lick it off the bag! Would you?? You have the luxury of eating a donut right off the rack if you want to. But put yourself in the customer's place. Not only does it suck having the frosting on the bag, it also is messy/sticky trying to grab your donut when the side of the bag is streaked with the frosting that should be on your donut. For me, it's just the professionalism and the presentation of the product. Speak like a professional who cares about their job and the product. Represent your store well. If those things change, I would be happy to change my review!! :) read more

Don't go to this location unless you want to wait in the drive-thru for 30 minutes. That's right, 30 minutes. I had to wait that long for a coffee that I ordered on the app ahead of time. This has happened multiple times over the past couple of years. Plus, the doors have been locked the past 2 years and you can't go inside and just pick up your mobile order like most locations. Also, on a separate occasion I placed an order for a polar pizza for my boyfriends birthday. The order was confirmed and I got an email stating the date and time to pick it up. When I get there, they tell me they didn't make it. I didn't receive an email or call from the store letting me know it wasn't going to be ready. And since the cakes need to be made at least 24 hours ahead of time, I wasn't able to get the cake at all for the birthday celebration. Highly recommend visiting a different Dunkin! read more

I go here multiple times a week before work due to the convenient location... I notice the staff is not consistent with my coffee order. My bagel is never fresh and I can never get a knife with my cream cheese. Id understand if it was busy but it's never busy when I show up. Management really needs to make some changes! And to add I'm a former dunkin employee I don't understand why at least my coffee order isn't correct!! it's not hard to make a coffee! read more

I came here on a Friday morning at 5:30 am and I was absolutely given stale donuts.. they were rock hard and the look of the frosting really gave it's age. The guy at the window insisted they were fresh and refused to replace or refund. read more

So when my daughter walked in to grab a coffee the gentleman behind the counter looked at her and said "I wish you wouldn't have come in" so she turned around and left. I will make sure she always has a Starbucks gift card so she never hast to step into that store again read more

RUDE!! Had a male employee in the background making rude comments after I asked questions in the drive thru. I went to Starbucks!

This location on 6 has become very busy, and the staff consistently do an outstanding job. I think some of the negative issues have stemmed from the app. I don't blame local staff or owners for that. They're always patient, quick and friendly. read more

Took 22mins for a small frozen coffee and two toasted bagels!!! I was asked 4X what my order was, after getting to the window....And the bagels are burnt! Lol read more

I came in today and tried to order but they messed my order up when I tried to explain before I paid they only fixed one of the drinks. So I got out n went into the store n they told me there's nothing they can do about it. What do you mean you messed my order up now you can't fix it!! I could've made a better coffee myself next time I think I'll go there to make it myself!!! read more

Coffee is inconsistently made. Never sure what you are going to get. Don't come here if you have somewhere to be. You need at least 15 minutes to get through their drive-thru on most days to get whatever you end up getting. If you are lucky, it will be what you ordered. read more

Horrible service. Just left after spending 40 bucks on breakfast and when I asked for 2 dollars worth of quarters they wouldn't give them to me. Talked to the manager and to no avail. So much for helping out your customers. Will never go back. read more

The food quality here is very good; however they consistently run out of things. This time, their donut selection was dismal. They were out of almost every donut. I've been here other times when they didn't have croissants or bacon, etc. They must improve their inventory--which is the only reason I rated them less than 5. read more

A really great location! I'm a sucker for good customer service which they have consistently delivered every time I visit this location. Everything is near perfect, the only reason I gave them four instead of five stars is because it could be a little cleaner! Not bad at all though! read more

Visited this location on US Hwy 6 on 5/27/19 around 2 and was never acknowledged for over 5 minutes until I asked the young lady was there anyone available to help me. She rudely said in a "few minutes". I asked for her name and of course she said she can't give it to me, neither could she give me her id#...well to the blonde, young lady with the bun, please get a new job if you don't want to work with people. I will never come back to this location. read more

Rude people, unpleasant managers. I have ordered two different breakfast sandwiches, and both just sucked. Anyhow, the food there just isn't good. I think the donuts at Family Express are better! read more

Hi, my name is lily and this Dunkin' Donuts has been one of my worst experience here. There dounuts are hard as rock and wayyy to expensive unlike and other Dunkin' Donuts. I hope u guys change the way your location/ works. Thank you and have a wonderful day and evening thank you. read more

This Dunkin Donuts is the best! Their Carmel lattes are way better than others DD's and they have good quality service.

After waiting over 10 mins in the drive thru to get greeted with the nasty attitude of your worker I decided to leave without my order. When there are so many Dunkin' Donuts to choose from in the area, not including the other businesses, shouldn't have employees who treat customers so rudely. I will take my money and business elsewhere. read more

If I could give this a zero, I would. I ordered a Large ice coffee whis was nothing but coffee grounds and, I ordered some hashbrowns with ketchup which I didnt get. Yall want $15 a hour, but you cant even give me a tiny packet of ketchup. read more

The only consistency at this location is the CHAOS!! 80% of the time your order will be incorrect......drive a few extra miles & hit the one on Central!! read more

Is it possible to give it no stars??Awful....dirty and waited 15 minutes inside for a regular hot coffee. Donuts are always hard as rock and never fresh. NEVER going back read more

Everytime I come here my coffee or donut is never fresh. Also the last few times i have visited this location it has been very humid inside. I do not recomend paying a visit here. read more

I have gone to this Dunkin Donuts several times, and at least the last 10 times I have been there, my order has been wrong. They just do not listen. I don't understand it, because I never have this problem with any other Dunkin I go to. I get occasional mess ups, which happen, at others, but this Dunkin CONSISTENTLY and WITHOUT FAIL messes up my coffee order every. single. time. read more

The Portage Dunkin Donuts is terrible srevice can never get thru the drive thru quickly with out a wait waited 10 minutes with 3 car wait said something that I had to wait 10 minutes and she said I'm the manager and that's how it is .... well that stinks think they need a new manager read more

every time i have gone to this location, the coffee is burnt or the chai is watered down. just gross.

Okay so every time I come in here I get the same exact thing "medium Carmel iced coffee with cream liquid sugar and extra Carmel" and every single time they make it wrong. And this last time today whenever I went back in to complain to tell them it was made wrong to get a new one they had no problem remaking it so I restated what I wanted and waited for them to make it and whenever they gave it back it was still wrong. I will no longer come here to get my coffee. read more