On Saturday afternoon we stopped in to redeem an offer for a free coffee. The coffee was fine. I placed an order for 10 assorted donut holes of three varieties. I received 10 glazed old fashioned. I figured they had run out of the other two. When I was leaving, I saw an entire tray of Fruit Punch donut holes. This tells me one of two things, the employee was lazy or does not read the ticket. I didn't want to start anything so I said nothing. read more

Dunkin' - If you park in these spots, be prepared to be blocked in by a line of vehicles at Drive Thru. - Donuts Near Me - Port Jervis, New York

Dunkin' Do'not Every once in a while, I stop at DD for that convenient drive thru caffeine fix. I ordered a large caramel cold brew and a donut after seeing the promo for a "$1 donut with medium or large coffee". At the window, they refused to give me the $1 donut because I had to order a coffee, i thought a cold brew is coffee? Fine, I didn't stop for a donut anyway. My large caramel cold brew was so large, How large was it?, so large it barely fit in the cupholder. Unfortunately, that cup was jam-packed with ice. And if you put ice in a cold brew, what is the difference between cold brew and iced coffee? Halfway through my drive, my coffee tasted grossly watered down. Not driving through this DD window again. read more

Dunkin' - Chocolate Caramel "Cold Brew" filled with ice :/ - Donuts Near Me - Port Jervis, New York

Stopped by this new Dunkin in port many times but always the drive thru. I finally went inside the other day to use the bathroom and I couldn't believe how clean the place was! Everything was spotless. Including the bathroom!! Whoever manages this Dunkin does an excellent job! read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - Port Jervis, New York

Dunkin Donuts - It's not worth the trip. We stopped at DD about 4pm today (Saturday) for an iced tea. While there, we thought we'd treat ourselves to a couple of donuts. They had none left. They are open for 7 more hours and they are out of Donuts??? Isn't that their raison ďêtre? Their causa essendi? Then to add insult to injury- the iced tea had a coffee undertone. Basic principle - make your iced tea in a different pot/machine. Dunkin definitely, NOT worth the trip!!! read more

The service in the DD is absolutely horrendous. The workers are unorganized and rude. They were going out of chronological order when giving/making drinks. They were inconsiderate when you were to ask about your order. The whole store was packed with people. This added an additional 30 minutes to our travel time. Avoid this place at all costs. read more

Terrible Service!! The staff doesn't communicate. I asked for a simple change on one of my drinks and the old guy at the register w half fingernails caught an attitude and they still made the drink wrong despite his attitude. When I politely asked the worker lady Sha to fix THEIR mistake she rolled her eyes, ignored me, and walked away. Sorry you have to work at work Sha, if you dont want to do it im sure someone else will. Lets not forget I ordered $40 worth of food and only one drink had a special request so yea id like what im paying for to be right! So much for Happy Holidays I guess. read more

The people that work here are very rude and they hardly ever get your order right. Don't recommend this place at all.

Horrible service! It was 7:30 am and they DO NOT have donuts! What is the point of being a Donut/Breakfast shop if You do not have Your main staple menu item! Went to the NJ DD at the gas station and the Milford DD, NOTHING! don't they make the donits AT the stores anymore? AWEFUL! read more

Worst Dublin's EVER! My so called "coffee" tastes like hot water with creamer. The "coffee" is way hotter than it is supposed to be. I asked for one sugar and an extra cream, my cup is marked 3 sugar and 3 cream. I asked for hazelnut. It doesn't taste like any was put in it. Three people working the drive thru and nobody came over to us at the counter even Theo of them looked at us. Another one, a guy, comes from the back and tells one of the girls to help us. I will never stop at this place again. If I could give less than one star I would. read more

Dunkin' - a cup of coffee in a car - Donuts Near Me - Port Jervis, New York

Slow, doesn't get your order right, while in Drive thru waiting to get order taken, realize NO ONE IS MANNING THE DRIVE THRU. One of their employees was shed with her shift and left. Apparently the Manager didn't notice? Had to get out of my car and knock on window to get Managers attention to the problem! I can see why they only got 2 stars out of 5. read more

Went and got grilled cheese, the bread was soft and the cheese wasn't melted. Drinks where good.

I stopped in on a Sunday evening on 4th of July weekend to use the drive-thru. I almost got lost finding it -- I thought I was driving through an alley. The drive-thru menu & speaker are just before the window on the back side of the building. It's a screwy setup. This Dunkin Donuts is also a Baskin Robbins location. Even while ordering Baskin Robbins menu items, you can still pay using your DD phone app. Inside was extremely busy. The drive-thru had several cars, but they kept them moving pretty fast. The attendant working the drive-thru microphone seemed knowledgeable of their products. However, once I pulled up to the window, it took quite a while to get my item, which was only a strawberry shake. The staff weren't too friendly, but they weren't rude either. They were more like zombies. read more

This place NEVER gets any orders we've made correct! I've given them chance after chance and they end up coming up short every time. Do not patronize this DD in fact DD should pull their franchise from this location its just awful! If you go here don't say I didn't warn you! read more

Now who reviews a Dunkin Donuts? No one looks for a review on Dunkin Donuts right? Right. Still I have to post one because I feel that this one falls so short on the Dunkin experience that I actually recommend the new coffee shop in town. Not only can they not get simple orders right one too many times I have experienced the coffee/tea temperatures so hot all I can think of is that billion dollar lawsuit WON for spilled coffee from McDonald's. Not that I in any way suggest intentionally burning yourself, but the fact is, that the temperatures warrant extreme caution. Now some uneducated shlep is going to burn themselves in hopes of 'easy money' but they probably don't spend the time reading these anyway. If you are reading this don't burn your mouth and do not leave without making sure your order is correct. May the odds be forever in your favor! read more

I'm giving this Dunkin' Donuts one star because it's a Dunkin' Donuts. But that's it! After a couple of different visits the service was awful and I blame that on the training of the management leadership team not on the people working there. But I would not go there again unless there was a significant change. It's worth driving a to McDonald's right up Route 23 in Montague to get coffee. read more

Easy access from I-84. Very tight parking. Quality coffee and service as usual. read more

Dunkin' - Counter Serve - Donuts Near Me - Port Jervis, New York

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Driving through and stopped by. Was wary of the low ratings but am happy to share with the Internet that this is a DD that Americans can be proud of. Clean, friendly, hot coffee, and free WiFi. read more

These coffee and donuts were insane!! I have never had anything like it in my life. They put my coffee in a cup with cream.

I call it the Boston creme donut test. I order a Boston creme donut on three separate occasions. If it's put in the bag iced side up, the place is attentive to detail and considerate of customer experience. Fail. The bottom of the bag had more icing than the donut, 3 out of 3 times. read more

Terrible Dunkin experience. First off the bathrooms were out of order. I ordered $15 worth of coffee and donuts and they wanted to charge me for tap water. We also waited 20min for our coffees, while people who ordered after us got their coffees first. read more

They messed up an extremely easy order and now I have a two hour drive on the highway with a gross tasting coffee and one donut I don't like instead of the two I ordered. read more

Use to love going here but now a days they can never seem to get my order right and when you say something to they about it they look at you like you have 4 heads read more

Horrible service, the manager is super rude. Very slow service. She'll make up bogus charges for replacing and item that they messed up. She tried to charge me extra to return an item. She also refused to remake the item and preferred to give me a refund. Ok, now you're out of a sandwich and money. Don't go here read more

DO NOT GO HERE!! Worst experience ever. Sat in drive through for half an hour. The workers couldn't use the register, got our order wrong, didn't really speak English. Complete disaster read more

This location is one of the most unfriendly and incompetent in the Dunkin chain. Don't epect to get a Hello, Good Morning, or Thank you from this most unprofessional staff. When I adressed it with the drive through associate, she didnt say a word About my comment. As I drive away, you guessed it my order is incorrect. So I drive around, and the line was so long I decided to let my wife go inside to have it rectified. She handed the Doughnuts that were in my vehicle and out of the establishment for at least 3 mins. to the associate behind the counter. She takes them out of the Bag and puts these back on the rack for resale! Now I'm wondering who's hands have been on my Doughnuts... Well we leave head down the road and now find theThe Coolatta is wrong too... I give up. I really blame the training staff for inappropriate training of associates. I expect more from This Franchise read more

Service needs improvement. Staff was young and looked too engrossed in chatting with each other than checking on customers. Go somewhere else for your coffee read more

Terrible service. Slow, unorganized, and unwelcoming. Would undoubtedly be out of business if it wasn't right near 84.

Been here a couple times, and you'd think I'd learn this location is the worst. They messed up a simple order both times. The only reason we stopped here was my wife likes green tea. So they put milk in the green tea when I didn't ask for it, so I have to go inside to get it corrected and and no apology, nothing just hands me the tea. This is after they argued with me that the price on the board was different than they charged me, that I didn't know what I was looking at. Never again read more

absolutely terrible staff, stood in line in the building for 10 minutes, the staff LOOKED at me in line and kept going about their business, standing around and not even taking my order, i asked "hey can i order" not even an acknowledgement. 20/10 hope they get fired and actually replace with a good staff. wont be going there ever again. read more

What a joke. The woman at the window has to be one of the rudest women I've ever dealt with in customer service and I wonder how come, after seeing nothing but negative reviews, things haven't changed at this location. This morning she shoved my sandwich at me and said, "Here" and slammed the window shut. ??????? Huh ???????? I was just sitting in my car minding my own business! I don't live in Port but I work here and usually I grab my coffee in the town I live in. I'll make sure I keep doing that because I'll never come back here again. read more

TERRIBLE ICE CREAM CAKE- Mint Chocolate. HORRIBLE SUGARY PASTY COVERING- no clue what it was except we gave it to our dog, who ate it. We had gotten a small one, which we just threw out :( We even had to get another ice cream cake from somewhere else- "What's The Scoop" in Goshen, which was 1000% BETTER NEVER AGAIN will we get an ice cream cake from this Dunkin Donuts in Port Jervis!!!!! (Some reason Yelp keeps defaulting to Matamoras but this is the Port Jervis store. Completely different!!!) read more

Most horrific service I've ever experienced! Asked to have a chia remade before even leaving the 'shift leader' simply dumped it into another cup. Upon my return the 'manager' said she will have to check cameras, never issued a refund and said she will not serve me continuing from today on. Still trying to find the corporate number considering I've worked for Dunkin' and that is NOT how you handle a mistake . read more

THEY ARE ALWAYS BUSY AND THEY ALWAYS TRY TO PLEASE" You expect fresh made coffee and fresh made donuts. This DD and its servers deliver fresh and they are gentle and patient. This DD is always busy because it is so close to two heavily traveled highways. The forever busy Interstate 84 is one of them. Be realistic, this is a DD and not a cordon bleu Paris bistro. The bagels and the fast-made sandwiches are premade, but respectable and acceptable so give them a chance. If a sandwich always comes with a premade egg, don't complain about the egg. Everything else is good so toss the egg. Ice cream items are nicely made and the ice cream is good. They make an effort to keep the DD clean, and against the flood of all tourist odds it is clean. Parking is OK and so are the rest rooms. I am glad it is here and I tip the servers read more

We stopped in to get ice cream. Out of the 31 flavors, they had 5 available. we asked if they had cake cones and they said they were out so we took the sugar cones. when we got to the window they handed out two of the five cones and discovered they ran out of sugar cones, and guess what? they had cake cones left. This place is in the middle of nowhere. HOW CAN YOU BE OUT OF ICE CREAM? read more

This Dunkin Donut's is the worst I've ever been to. This particular location doesn't deserve to have the name Dunkin Donut's on the outside, what an embarrassment to the name. We couldn't believe how dirty it was, like nobody cleaned or kept up with eating areas, floors, dirty windows, and to top it off the bathrooms were down right disgusting. I even saw bugs crawling on the floors. Forever long line moved so slow people were leaving. We would have left as well but had already placed our order. Waited over 15 minutes for only 3 sandwiches (no complicated coffee beverages or anything else) We get to the car and they only gave us 2 sandwiches. i didn't even want to go back in. Owners of this place need corporate to do a surprise visit. Never never again. read more

I do not know why there are so many negative ratings. The staff was very friendly. My coffee and food were excellent. I did not have to wait in any lines. The bad ratings are most likely due to a very busy day or from people who like to complain because every time I have gone here I have not been disappointed! read more