Coffee always hot, muffins always taste 2-3 days old, service is fast but they claim items are made fresh when you get a cold hard muffin it's not fresh read more

New building, second time I have found a mystery particle in my unsweet tea that is not a tea leaf. Maybe tea scum from an uncleaned machine? First time I dumped the tea out and thought it might be the ice, but now I'm thinking it's the tea machine. Took particle out and squished it between paper towels and it was brown. Lord help me if it's a rat turd! Did not bother to contact manager as this location has had problems with service and products for years. I relent to this location for convenience, but no more. They have often been out of large cups, ice, and straws. It's annoying. read more

Dunkin' - Mystery particle - not a tea leaf! - Donuts Near Me - Port Charlotte, Florida

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My partner ordered a large drink at this dunkin to which they said they were out of, BUT could give him a medium with very light ice, to which he agreed happily. As they gave him is medium drink, there were 2 inches between the top and where his coffee was. He politely asked if they could add more coffee as that is what he asked for. The employee at the counter was incredibly rude, told him that's just how it is, even after explaining the situation. This location needs to learn costumer hospitality. read more

REMEMBER THIS IS MY PERSONAL EXPERIENCE. Your experience will be different from mine, because we're not the same person. I love this DD. They always make my coffee amazingly and even at times go beyond what I'm asking for. Great environment and employees!!! This location is definitely my top 3! read more

The lobby is frequently closed, leaving a long drive through line all the way out to the Main Street. Today, despite ordering online and waiting for 45 min, I still didn't get what I paid for because I had to go to work. If you have 3 extra hours to wait for your order, great! The two staff working are excellent people. Honestly, they need new management or maybe just shut down and stop getting our hopes up. read more

They need to hire more staff. Rush hour is not a time where you expect each car to take several minutes to be served. As one of the few establishments left that are at least partially made to order, this is puzzling. The food's great; I recommend doubling up on the bagel bites. read more

I only visit this location when I am desperate for caffeine. Every other Dunkin' Donuts in our area is great. Friendly, prompt service, and your coffee made perfectly. This location? No. My last two visits, I used the Dunkin' App to "skip the line." Order it on the way there and it'll be ready when you arrive. This works with every other Dunkin' location except this one. The first time, I told the app I was ready to pick it up 5 minutes before I arrived. They hadn't started it yet. Today I told the app I was ready to pick it up 15 minutes before I arrived. They still hadn't started it. If you want friendly service, and your coffee made right every time, go to the Kings Highway location by I-75. They have the friendliest staff who will remember you when you visit and will make you feel like you're family. And at the King's Highway location, you can order from the app while sitting in the parking lot, and it will be ready for you before you can walk to the counter. read more

Slow horrible service coffee always taste bad. Don't waste your time going to this location.

No matter how many times I get coffee here (EVERY SINGLE DAY) When they have an off day or make my drink wrong they ALWAYS treat me like I don't know how the drink is made or as if its my first time drinking coffee here. Today I asked for a : Medium Caramel Cold Brew (Same as everyday). There is 3 pumps of caramel in a medium. I was instead rung up for 4 (Extra 50cent charge). I had to grab my own receipt because the man quickly walked away after taking my order (He was nice though). When I noticed the wrong measurements I quickly let the young lady know that I didn't order any extra sweetener. She told me "I already put 4 is that fine?" I politely no because didn't need or want extra flavor. She kindly fixed it and gave me my 2 drinks (Made The Same Way). As she walked away I asked for my refund on the extra ingredients I was rung up incorrectly for (Extra 50cents). She called what I assume is the manager named "MIKAYLA" over to the cash register where she RUDELY asked me who rung me up & rudely asked did I order extra ingredients. She then informed me that she had to refund the entire order and id have to pay again(Completely fine). My complete refund (Paid in cash) was $9.50, my new price was $8.96. So I kept the extra 50cents I was wrongfully charged for and gave MIKAYLA $9. My change was 4cents. MIKAYLA RUDELY & Rolling her eyes gave me my 4cents SMARTLY saying "Here's your FOURRR cents" with a smile & rolling her eyes as to imply "You did all this for 4cents?" MIKAYLA not realizing my total change was 54cents was rude for no reason at all. No matter how much it was, its MY money and I was WRONGFULLY charged. I wasn't rude and didn't respond to any of the insulting questions, gestures or tones. Do better! With that being said its a couple of people that work there that do a good job or at least try. MIKAYLA wasn't one of those people today. read more

I don't know why it's so hard just to put the right donuts in the bag I asked for five blueberry donuts and they gave me like five pumpkin donuts I don't like pumpkin spice or any of that bull crap read more

This is by far the WORST Dunkin' I've ever visited! I have given them three chances and it's always a disaster! 1. Registers are always down 2. Drive thru speaker is always broken 3. Wait time today was ONE HOUR 4. Lobby is closed 50-60% of the time and if the lobby is open the drive thru is closed 5. They will not honor your rewards 6. They tried to charge me $17.83 for a large almond milk latte! DO NOT WASTE YOUR TIME HERE!!!!!! read more

Absolutely the worst service I have ever experienced - employee taking orders on 01/09/2022 was extremely rude! I was appalled that they felt it was even ok to talk to customers the way they did. I will not be going back to this Dunkin' location again. If you hate your job that much, find a better one! There is no excuse for that kind of behavior in the workplace. read more

This is the worst Dunkin Donuts on this planet. So slow, so long lines, terrible customer service. If you go inside and order - they take care of other people's orders before yours who came in after you. Avoid at all costs. read more

Waited in line for over 20 minutes (after attempting to go inside- guy said lobby is closed.) only to be told they had no food. This location should be closed if you don't have enough staff. Wasted my time. Now I have a bunch of hungry kids. Ruined our day. Thanks. read more

I've been to many Dunkin' Donuts this is by far the worst customer service of any of the shops I've ever been in if they had a status for mine is on the stars it'll be a -10 read more

How is this place even still open,,, literally you must have to work to screw things up as bad as this place does... i was literally standing there with three other customers and ALL OF US in aww over the rediculiousness, unprofessionalism, and down right just not caring for the customer service... you have what appears to be the manager a Spanish girl who just yells at everyone, the tall girl with glasses who gives everyone $h!tty looks, the guy making the food who no one helps but just gives him a hard time but still as I said won't help him and constant employee turn over... my advice just stay away read more

I don't normally write negative reviews or any reviews in general but once I visited this establishment I knew I absolutely had to write a review. Not only is the food assembled poorly but the service is atrocious. The whole building was filled with people waiting for their drinks and food, due to them only having four employees working during Sunday rush hour. Whenever a food item would be ready the lady would yell the number really loud, this normally wouldn't be a problem except I never received a receipt so I didn't know what number I was. After she would yell the number someone in the line of people would ask what the order was, the worker then proceeded to make a very rude passive aggressive comment. Least to say, I would never recommend this Dunkin Doughnuts. Please go spend your money at a place that actually treats their customers with the respect that they deserve. read more

I don't usually complain, but something needs to be done about this location. Went inside to order a few sandwiches and a dozen donuts and a couple coffees. Bad idea, was rudely greeted, they're inventory was sparse at best, 2 types of bagel, 7 types of donuts. No hash browns available. Got a ham, egg and cheese on a muffin, muffin was microwave hard, not toasted hard. Had 8 people behind the counter, someone please make something. All were cleaning up like it was time to go home at 11:00 am, what a joke. Manager just dismissed couple of complaints while I was there, so didn't feel the need to add to his so busy day, lol. Was there for about 10 minutes, all I heard was "Sorry we don't have that right now" over and over. This is the third bad experience there for me and will not go back to that location again, even though the next Dunkin' Donuts is 10 miles away, well worth the trip. read more

I'm waiting this to State fax's 1st off the management sucks they went through 4 of them less then 2 years And that place is a joke they had 2 employees that had the virus never cleaned up after they left and this is true fax's they should have at least clean up the place after top to bottom they have employees that have out burst the one good employee they fired gave 2 years never called in and I can say if she just would have let them fire her instead of giving her an option of walkaway or we have to fire you that way you can use use as a reference well that didn't work because they would never answer when her new job called there would be a lawsuit right now and I'm not kidding about that yes a lawyer was contacted about that they never have change for customers their employees have to bring it in if you give them tips and they put them in the cup that's considered stealing to them and that's why the girl got fired because of someone telling her to put it in the tip cup so if one gets fired for something everyone does then there shouldn't be an employee there the managers lazy makes the employees find someone else to cover their shift if they're not feeling well and if they can't find someone then they have to come in sick what is management supposed to do there's supposed to find someone to cover the shift for their employee I'm just outraged about how that whole place works nothing good comes out of it and if it was up to the manager and the upper manager that girl when I've been fired but the owner is the one that wanted to fire her over nothing now they lost a lot of customers that were going there for years they'd rather go to punta Gorda and yes I can tell you I talked to punta Gorda store and about 50% of the customers that come through their end up going to punta Gorda and they have nothing to do with their store and they fix their drinks for him because they messed it up I'm not the girl that worked there I'm a customer that seen and heard everything everything they do is wrong and sad how they run that place needles to say I have seen them keep hiring back employees I've walked off the job are stole from them or would do drugs on the job but the one employee that would do anything for them never called in a day they fired they technically fired her you don't give someone an option you walk away or you're fired that's insane they just didn't want to pay unemployment and she was young enough to do it! read more

Don t go to this Dunkin Donuts if you can avoid it. Have a little further to the Dunkin Donuts in Port Charlotte or the other direction to the one in Punta Gorda at least there you'll be able to get what you want. I can almost assure you whatever it is that your little heart is crazy will not be available at this location. At work the other day I went to go pick up donuts not only did they not have the promotional doing it that they had sent a fire out the previous weekend for but they did not have such Staples as Boston cream donuts coffee rolls and chocolate glazed donuts. Also when you asked for a bagel with cream cheese there is barely enough cream cheese on the bagel to cover it I guess they are very short on their ordering and they need to make sure they have enough to get through the day. I don't have this problem at any other Dunkin Donuts so I just choose to never go back to this one read more

This is the second review I have ever done and the first review was a positive one for a burger joint. THIS IS BY FAR THE WORST! Egg sandwich was cold. Waited way to long, over 5 minutes and Then it was cold! Ladies room sink doesn't work for the second time I've been in there. If a customer can't wash their hands, Employee can't either!! GROSS. NEVER AGAIN read more

I WILL NEVER VISIT THIS DD LOCATION AGAIN! I was in town for 3 days visiting Family. My Niece originally went this DD day 1 of our vacation. The girl was extremely rude and they could not get the order right at all. Day 2 we went to the DD a little further up the road. Day 3 we tried going back to this location BIG MISTAKE!!! I placed my order through my DD app, clicked on "ready to pick up now". My Niece got there 10 minutes after I placed the order. They never started it. The girl gave her severe attitude and spoke to her in a complete inappropriate way. To make a bad experience worse I have NO idea what they gave her but it was not edible at all. There was not even a typed ticket on my cup referencing my order, only some written letters that made no sense. I had to dump my whole $6.00 coffee. I proceeded to call the store gave them my order # they told me to come back and they would give me another one. I explained I was from out of town and was headed back home & did not have the time to come back that way. I informed them I wanted my money credited back to my account. I was told the mngr would call me back. 2 days later I called again bc I did not hear back from anyone & I never received my credit. I have left a msg on their machine & have never received a call back. I will NEVER go back to this location again when in town. My Family also will not visit this location again. I highly suggest they train their employee's better and ask them to check their attitudes at the door. It seems this is an ongoing problem for this location. They might also want to make sure that their DD app machine is working properly or remove themselves from the app. read more

I visited this dunkin donuts earlier this morning. I had 2 bad experiences here previously with rude employees. today I tried again because of it's convenient location. my spouse and I wanted coffee but they had no cream whatsoever. that meant we could not order coffee. they also did not have our favorite donuts. I filled out their survey (after the employee told us not to) and received almost the same reply as the 2 previous times: sorry. we talked to them, everything is fine now. however, nothing changes here. would also like to mention there was crumpled napkins on floor in restaurant the entire time we were there and the rest room was filthy. STAY AWAY FROM THIS LOCATION! read more

I purchased a donut and a coffee with my debit card on August 23rd. When I checked my bank statement there was a charge for $30.00. I have yet to be reimbursed. read more

My shop use to go here everyday and spend between 50-75 dollars a day here, That is until they fired the old manager and the whole staff. Now you cant even go there and get a simple coffee made right and they cut the sandwiches in half and ask the same price. Whoever owns this dunkin should be very disappointed in their selfs. I will never go here again nor will the other 12 people that work with me. read more

I pulled up to the drive through I heard her mumble so I proceeded to ask for Boston cream she then asked me to hold ,I said yes. I could hear like she was talking to someone in front of her which is fine but then she comes back to me and mumbles Boston Cream and I'm not sure if it to me or someone inside she's speaking to so there's a moment of silence . She then rudely says "Boston Cream" louder, and I say "yes please and also do you have strawberry frosted? she says "no we're out we only have vanilla frosted" then I say , "okay make that two BC & do you have blueberry muffin ? Then she says "no" and cuts me off rudely and says " Im busy and have people in front of me how many doughnuts are you gonna order". My problem is not that this rude girl put me on hold and that she's busy but that I only wanted 2 doughnuts and the only way I know what they have is by asking. I cancelled my order went elsewhere then I called manager and explained which was another joke defending her attitude because they are short staffed and saying they have a new policy now that if you order more than 6 doughnuts you have to go inside. I simply wanted 3 doughnuts and the only way to know what they have is asking but she couldn't handle that. Talk about poor customer service from this Bon qui qui lady...such a joke! read more

Terrible service and very Rude,,,I gave my order to a Large Heavy Set Hispanic Woman and I always order the same thing. She wanted to charge me over $2.00 more than what the normal price I usually pay...I repeated my order slowly and said this is the amount I usually pay which was over $2.00 less...Again she wanted to charge me over $1.20 more.. Again, I said Thais not right and repeated the order..Then she raised her voice back at me and I said I'm the Customer and you are very rude and you didn't listen to what I said..After correcting the amount she called me an insulting name as I walked over to pick up my order..I asked for the Manager and asked if she over heard the conversation and naturally she said no..Well I told her the whole story and told the Assistant Manager how rude this Hispanic Woman acted and she need to be talked to. I told the Assistant Manager who never apologized and didn't seem to care.I told her I was going to report the Hispanic Woman to Dunkin Donuts Corporate Offices and she ripped up the receipt trying to defy me.. read more