The lady at the drive through was very nice and there was no wait. The sandwich doesn't exactly…read morelooked like it was crafted with care. I don't the the coffee and I only eat at Dunks in a pinch, like today.

I live down the street from DD Poland. I was so happy when I moved to the area and saw a DD up the…read morestreet. I only go there now when I am running late for work because of the service. I go out of my way to go to the DD in Auburn Hotel Rd they are polite and get the order right . Poland DD has been rude and get the order wrong most of my visits. I have given Poland many chances. Their customer service is awful. When going through drive through in morning ,I get Yay for a response not good morning. If I order more then 1 coffee my order has been wrong every time. I tried using the on the go order here ,but when I got there ,I went through the drive through. I pulled up to the to go speaker and said I was there to pick up a on the go order they told me to come inside. When I got inside I went to the counter to pick it up. I stood there for 10 min till someone came from out back and asked me what I was waiting for. I told her my on the go order, she yelled down to cashier, who was taking other people in lines order . She yelled to her ,if she had made my on the go order, she said she didn't have time yet. The woman who was talking to me then turned around without saying a word to me and went out back. Once the young lady was done taking orders i asked for mine she told me I would have to wait she was busy and she would get to it. After 15 min of waiting and letting 5 more people order and get their orders I finally got her attention for my order. She rolled her eyes and told me she "was getting it". She then slammed it on the counter and went out back. REALLY, i pay for this service...I went to work after and was talking to coworker and they said don't go there they suck they are slow rude and get the orders wrong. I work at a large business in Auburn so if the word is out there I am sure you are not getting there business. This morning I was running late so I stopped for 2 coffees hoping for a good experience.....so much for hoping. There was a car in front of me in the drive through, not busy, it was early morning. When i got to speaker I could hear back ground noise like a mic was open, I said hello, and I received their response, "YAY what do you want" who, by the way sounded like she was very annoyed. I ordered 2 coffees, I have learn to talk very slowly, I asked for 2 med hot coffee, the first one is French Vanilla extra extra and a coffee with extra cream and 1 sweet n low (pink) if i don't say pink they do not know what sweet n low is. Her reply was you want a "vanilla what" I responded by say my ordered over again. Her reply" vanilla extra extra is that it. I said no asked for a med hot coffee extra cream sweet n low (pink)" Then dead silence...I asked Did you get that" Her response was YAY. I drove around to window were a nice man took my money and handed me my coffee he said Good Morning and thank you WOW. I told him his co worker needed to work on her customer service skills he apologized to me I let him know I didn't have a issue with him. I left and started to drive to work, not sure why I did not check the coffee before I left but i did not. I took a sip and mine had no cream and loaded with sugar...Come on really!!! How do you mess that up. There was no one behind me and no one in parking lot so they were not busy....I would avoid this DD...I would suggest the owner of the franchise make a trip to the drive through a few time in the morning maybe they will have the same delightful experience.. I do not understand it not hard to be nice to people who are giving you money for the service. Why if you hate people do you work with the people.

Went into this establishment to get coffee . I stood at the counter and there were three workers…read moretalking towards the back, one looked over at me then turned around and kept on talking. I waited a bit then walked out. Guess they just aren't interested in customers. I will not ever go back there. I ended up at Aroma Joes around the corner . Much friendlier staff.

Horrible customer service. Perhaps put the rudest folks in the back so they don't have to deal…read morewith customers. Order took literally 20 minutes with no one else in the store. (Coffee and sandwich). But it's Dunkin, guess you can't expect too much.

They were great, unsure of why the reviews are so negative! I had a complex large order and they…read morecompleted it quickly and perfectly. They were also very polite and patient with us while we decided what we wanted.

This is the WORST Dunkin I have ever been to. There is no point in ordering from their box because…read moreyou are going to have to go over it all again at the window. They either don't staff with enough people, have inadequate management or just really incompetent employees. Compared to other Dunks in Maine and other spots in NE where your wheels barely stop moving from the time you order to the time you're outa there. Aroma Joe's is so far superior but my kids don't care for it.

great, clean bathroom and common area. fair service…read more iced coffee tasted significantly burnt, but the chocolate coconut donut was acceptable.

If I could give this place a ZERO, I would. The worst Dunkin ever. Beyond rude staff, and they have…read moregreat difficulty fulfilling orders correctly. Not sure if it is apathetic or just pathetic. If America really ran on Dunkin, the wheels fell off at this location!! Avoid at all costs.

This review is going to be short and sweet, just like my pumpkin spice latte…read more The drive through was quick and convenient just like it should be however the service was colder than my iced latte. I understand the service industry can be extremely stressful and having to deal with rude customers can put you in a mood HOWEVER my order was simple, only one item, and I was friendly to the gentleman taking my money yet didn't receive a "please", "thank you" or "have a nice day"-- nothing but a demand for money and a cold stare. I understand current times are still uncertain but friendliness ESPECIALLY when you choose to be in the customer service industry goes a long way. Maybe the gentleman was just having a bad day but friendly customer service is what makes me want to go back to an establishment in addition to their food/drink offerings and I think many people seem to forget that. I'm always willing to give places a second chance so let's hope the next time is better!

I must have decaf coffee due to medical conditions and I stress that when I go inside to order…read morebecause I get regular caffeine coffee when I go through the drive throug...so I go in. 3 out of the four times I went last week for my decaf iced coffee and I got caffeine coffee, even though I asked for decaf. I saw the staff dispense regular iced coffee, I spoke up and questioned it...I was told by two staff that it was decaf....it was NOT. I was gaslit. It was NOT DECAF, after drinking a few sips my heart was Pumping out of my chest beca I can't have Caffeine. I'm completely unsatisfied and will never return to order and not get what I ordered. There was an awesome manager who always insured me with my decaf coffee but she's gone and so this location has gone to shit.

Donut shop without donuts .... Or plain bagels, or you name it they probably don't have it…read more Service was marginal. Staff seemed frustrated because they were running out of everything. Over hearing conversations - it appears this happens all the time.

I've been to this location twice and both times my food was cold. Currently looking at a frozen…read moreEnglish muffin breakfast sandwich wondering if it's worth driving back there. annoying.

Depending on the day this place gets very busy. I have never stepped inside and have only gone…read morethrough the drive thru. My experience was not as bad compared to others, but the minimal contact through a speaker and then at the window was not bad, but not great enough to get 5-stars. I got what I ordered, but I don't come to expect 5-star quality with their breakfast foods, so my breakfast wrap was ok, but the coffee was hot. There is one plus!

just went through the drive thru and both wraps were completely cold, not toasted what so ever…read more also did not give me what i ordered and gave me two sausage wraps when i ordered a bacon one.

The Manager at the Riverside Dr , Auburn, Maine should be fired. He is very rude to customers. I've…read morenow had three encounters with this rude young man! I have reported him to the Corporate Office. DO NOT GO TO THIS LOCATION!

There is nothing special about this location. Staff seems uninterested in working, the coffee is as…read moreexpected and the donuts don't seem as fresh at this location. I wish I had more to say, but I am struggling to come up with any words that were not already said by other reviews. Oh wait, the entrance was nice and clean. :)

Maddie & the rest of the ladies working at 10:30 on 5/22 were absolutely exceptional! My order was…read moremade completely wrong at another dunkin & I knew it may be a long shot due to management that another would replace it. I was fully prepared to pay but these workers listened & worked so fast to correct my order, while keeping up with the rest of the morning rush!! Thank you, made a tough morning so much better!

I come to this location once in a while when I am on Center street. This place gets VERY busy to…read morethe point where the cars start lining up long Center street. I agree with other reviewers that the parking lot is small and very difficult to navigate when there is a line of cars in the drive thru. Staff was friendly, always moving, but you can always tell who is new and who are the veterans. Staff seem to work well together, communicate effectively and I get my coffee and food in a decent amount of time.

Cold as Love Swung…read morethru at the start of our road trip to get a cold brew (no sugar, light cream) and it was a delightful experience. The drive-thru went smooth, the lady taking orders was friendly, and the coffee was smooth yet strong, like my pimp hand.

I went inside for a breakfast meal and the lady working up from was quite unpleasant . she had a…read morehigh screaching voice and was yelling at the other girl in the kitchen . It was pretty bad but the worse part is she burped in my face !!! then she apologized but I just didn't say anything . I really should have told her that she was disgusting and left . I question the mentality of this lady and if she should be working with the public at all !!!