In reality, no stars for this location! The drive thru line was very long so I went in to the store. I was totally ignored by the people behind the counter. Took a trip to the restroom thinking they could help me when I came out. Came back and although there were 3-4 people behind the counter they acted as if I was invisible. Looked at me and looked away. Only servicing drive thru customers....apparently. This bunch needs educated about customer service badly! I will go out of my way to patronize any other Dunkin location from now on. The manager and franchise owner should check on this store before it's too late for them. read more

Service is always great, however every time that I come in to get my strawberry refresher it tastes like actual grass. This has been going on for 6 months now, so I am now at the point where I just go to another Dunkin. I've had to go back in to have it remade and it still doesn't fix it. Not sure if the product being used is bad but I don't have this issue at any other location that I go to. read more

I do not know what was wrong today but I have sat in the drive thru line for 15 min now waiting to pick up my coffee from my online order. I finally get thru to pick up and I'm asked to pay when I already did on my app. Now I am waiting again... I thought if I ordered online it was ready when I get there. It gets better as I am wat bing it being made he forgot the espresso and added it last and there is no ice in my drink. It's an iced cappuccino. Ugh bad day today at Dunkin' read more

Dunkin' - a cup of coffee with the word dunkin donuts - Donuts Near Me - Pleasant Hills, Pennsylvania

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One of the worst Dunkin Donuts I've ever been to. They're always out of products. My food is usually wrong or just gross. Today my food was so gross that I pitched it right in the garbage even though I was starving. My bacon was still raw, the English muffin wasn't toasted, the egg was cold and the cheese was not melted. I usually never leave bad reviews since I've worked in the food industry and know everyone has a bad day sometimes. This place is always having a bad day though. read more

Dunkin' - Bacon egg & cheese English muffin sandwich - Donuts Near Me - Pleasant Hills, Pennsylvania

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I stop here quite frequently as of late thanks to Covid-19 and my normal Starbucks being closed. Staff can be very friendly most of the time. Food quality (hot items) is somewhat poor. The drive thru here is quite annoying as the window is so low. Then throw in the older lady with what must be short arms and trying to get your items can be quite a stretch. Today they passed the clear tray out with my bagel and coffee. I picked my coffee up and the lid wasn't on correctly so as I brought it into my vehicle it spilled on the interior of my car, as well as on my suit pants. Lovely way to start the day. I did make a condiment request for my order when at the window. I heard it relayed to the person making the food, yet when I get to work and open the bag it isn't there as requested. Finally, it's been a beef of mine every time I stop, the coffee is never truly filled up. I understand with the spilling today some is gone, but when I take my lid off to drink it, it's always lower than other places fill the coffee. This especially infuriates me as it's more expensive than Starbucks. Oh and the cup looks big but the underside is deeply recessed thus only allowing the illusion of being a big glass. read more

Dunkin' - Typical coffee from them, where's the rest? - Donuts Near Me - Pleasant Hills, Pennsylvania

IF YOUR GOING TO OFFER A MAPLE BACON BREAKFAST SANDWICH, PLEASE PUT ENOUGHT BACON ON SO YOU CAN TASTE IT... I ordered it with no egg , but bacon and cheese 1 slice cheese 3 thin slices of bacon I needed to peel off a lot of the Crescent just to get to the inside stuff,never again!!! read more

I did a mobile order. When I picked it up in the drive through, the lady said they were out of one of the donuts and muffin I purchased. She asked if I wanted another one- I said no- and she proceeded to hand me the rest of my order and the receipt. I went home and looked at it and she didn't take off the donut or muffin I didn't receive! I called the manager and she told me I had to come back to get it refunded. The other manager while I was waiting was belittling the poor cashier instead of teaching her the proper way to ring up items. Not only is their customer service poor but they treat their employees poorly! read more

Worst dunkin in the area. I was trapped in their bathroom for an hour because no one had warned me that it was closing time. It took me an hour to escape. Remind me to NEVER use a fast food restroom again. read more

I would give zero stars if I could. Horrible service, I had to inconvenience the employee working the window to put his phone down to give me my order. The order was wrong and missing an item, and I was told that if I want my item I had to get back in the drive through to order again! Zero customer service. Furthermore, the employees hands were filthy and covered in foam when he handed me cup. It was covered with foam fingerprints. Gross! read more

I love Dunkin Donuts in general so five stars there!!! Their donut holes are delicious! I am impressed overall though with their late hours and variety of coffee selection. Most of the Dunkin Donuts in my area are open until midnight. You can go into the locations until 10 p.m. and then the drive thru is open until midnight. Now for some people this might not mean much, but for a shift worker, night owl, and coffee addict, this means the world to me! Let's face it, coffee never tastes as good as when it is made by someone else. The fact that Dunkin is practically always open is awesome for coffee lovers. I got the vanilla latte and it was really good, not too sweet and it kept me energized. I do like the vanilla cappuccino better though. I have gotten their iced coffees before and they are good too. The girl at the drive thru window was really nice as well. The service was quick, especially since I believe she was the only one there. read more

Dunkin' - the front of a dunkin donut shop - Donuts Near Me - Pleasant Hills, Pennsylvania

Maybe it's a Wednesday thing, but the six+ kids working in there need an assertive manager. I ordered ahead on the app. A small coffee with cream and sugar. After asking for it twice I received a small coffee with cream only. The older woman who I assume is the manager said," I don't know what they are doing over there. I had to walk away." The drive through line did not move while I was inside and I did learn that the one younger girl was on dance moms. read more

They tried I guess but coffee cream was curdled and when I dumped it, it looked like this: (gross...) read more

Dunkin' - Coffee cup with tons of grounds at bottom - Donuts Near Me - Pleasant Hills, Pennsylvania

Every time I order in the app for walk in pick up they mess it up every time. I don't have time in the morning to wait for them to correct their mistakes. As this one seems to be the closet to my job I may, Start going to another location. The staff is very young and do not seem to care about their jobs. The shift lead Stella, is the worst to deal with in the morning is always grumpy. If she is going to continue to work with the public she needs to have her coffee before serving others. read more

Really not a fan of being negative but I have to say how disappointed I am in my visit to this location. Though there were only 3 customers in the building, the service was absolutely chaotic. Everyone behind the counter was confused, disorganized, and quite honestly, unprofessional. There was stuff all over the floor heading back to the kitchen and it was clear that no one knew what they were doing. I heard workers asking how to make lattes and where things were. I understand being new to a job, and maybe that was the case for some and I was glad that one girl in the front was trying to apologize and keep us informed on our order but I just can't believe the lack of organization I witnessed. It made me feel anxious just watching it all unfold. Hopefully things get smoother for them because I can't imagine working in that environment. read more

I often stop in here with my teenage son. I get a black coffee and he gets a coffee with a carmel swirl, and he usually gets a free donut by completing the survey on the receipt. How cool is that?! read more

Dunkin' - shelves of coffee and other items in a store - Donuts Near Me - Pleasant Hills, Pennsylvania

Make sure you check your order before you leave...I ordered a ham, egg, and cheese sandwich got charged the full price of the sandwich 3.89 for just bread, cheese, and an egg. I also ordered a iced latte and just tasted like burnt vanilla coffee. Also, asked for a assortment of munchkin doughnuts - 80% was chocolate, few blueberries and only 4 regular glazed ones. read more

So I was eating my donut and then I got this in it. It tasted like acid and burned my mouth. Worst thing ever! read more

Dunkin' - I got this in my donut, it tastes like acid and burned my mouth! - Donuts Near Me - Pleasant Hills, Pennsylvania

I'm not typically one to praise a specific Dunkin' Donuts location over any other, but this morning I had a definitively better experience here. I have two small children whom are not usually easily managed in public. That being said, it is essential that retail in general recognizes when to engage and how to do so, should children be brought into their places of business. DD delivered on that point well today. Upon entry, we were first in line. Not one, but three workers greeted us. They paid particular attention to my kids, complimenting them with their toys they carried. My kids loved it, and we're much more well-behaved than typical. We ordered our food and it was in-hand in under two minutes. The iced coffees are excellent, and the doughnuts are always uniformly the same, so you know what to expect. Great job, DD. Great service from this store today! read more

I visited this location Sunday morning (5/5). The drive thru was super slow, our order was incorrect, and they did not give us a receipt. We noticed everything wrong about the order when we were a few minutes away from location, but since we didn't get a receipt, it wasn't worth fighting the traffic to get our missing donut and fix the iced coffee that didn't have the hazelnut swirl. The girl at the window/taking orders was also very rude. I've been to this location a handful of times, but the drive thru is always slow and I've never received my receipt. I won't be returning to this location for coffee for a while. read more

Consistently good iced coffees! Just don't forget to always stir the goodness that falls to the bottom of the cup! Great muffins and donuts too! read more

Friendly staff, great customer service, and FRESH donuts. And who can pass up their coffee?

Drive thru always goes by pretty fast! I've never had a wrong order from here and they are rarely out of anything. Belma has been my drive thru attendee lately and she is always so sweet and pleasant! read more

How does a business not have product available at 8:30 am? Went to this location, they were out of most donuts and didn't have any muffins. I cannot undersrand this, YOU SELL DONUTS. Secondly, the Employee that waited on me was not helpful at all. She didn't bother to check in the back or over at the take out window to see if there was any more items available. Lost a sale today Wonder how many other people have walked out because of the poor customer service and lack of product availability. read more

Woman at the drive thru was ridiculous and rude yesterday evening. Acted like we were bothering her since I didn't know exactly what I wanted to order within 5 seconds of driving up to the menu. We left. Quit dropping by here years ago and now I recall why. Terrible service and product. Probably better off we didn't get served.... and went to starbux. read more

I would give it zero stars if I could. in the last two weeks, we have gone here three times at three different times of the day - 2, 6, and 9. at 6 and 9 they were out of milk, making ordering a specialty coffee on a cold night IMPOSSIBLE. the third time, the blender was broken...we went yesterday and the place was TRASHED. a mop and a broom were left in the dining area. the garbage can was out of the 'holder' and in the middle of the floor with trash on the floor around it, there was a used napkin on the counter, and boxes all over the counter where you pick up drinks. there were three young girls working and all they could do was complain about how horrible it was to work on a Saturday and how they should hire people to work only weekends so they don't have to. umm, YOU chose to work there. Dunkin Donuts didn't seek you out...i will NEVER go back to this particular location. read more

When did you start making your coffee so weak? Last two times I've been in, I got hot water with a little brown tint to it. Are you having money problems? read more

Write a Review for Dunkin Donuts?! Well, DO NUT mind if I do! This Dunkin Donuts is located in one of the most upbeat, playful neighborhoods in the south hills! The drive-thru is convenient, I will say that. They didn't put Splenda in my iced coffee which was kinda disappointing. That's okay, I only reminded the lady about 5 times. Just be clear on what you want and maybe, just maybe, they'll throw in a bear claw! read more

I go to DD when there isn't a Starbucks around. My favorite drink is an Iced Hazelnut Latte. The also have a pretty tasty donut that is a donut and croissant joined together. It's a must try. read more

Very courteous employees that consistently make the best coffee in the area. Huge supporter of the community. Every trip to this store is a nice experience. read more

Dunkin is always good, but I like this location. It's close to my house, which is obviously a plus. I like to drink coffee, and they have a drive thru, so I end up there several times a week. The donuts are usually always fresh. The staff are friendly and service is always fast and accurate whether we eat in or drive thru. read more

I stop at this store a few times a week because I love their donuts and chi tea and it is close to work. I get the same thing every time I go. The people that work here are friendly. I would give 5 stars but the consistency of the quality of their donuts and how they make their drinks changes from day to day. Most of the time everything is great but there are those days the donuts taste steal and look smashed or carelessly filled with jelly or cream. And for my tea, how can you mess that up, they always taste good but some days my drink is only 3/4 of the way full and others it is topped off. If this location could improve on this I will change to 5 star. If not I will keep it a 4 for now... read more

About what you expect a donut joint to be. not clean, not filthy. I am going to go back I cant lie but its not a place that stands out in my book. The people are nice but its near a low rent apartment complex (which isn't their fault) but the clientele can be a bit lets say "gruff". read more

Walked in here tonite at 830pm no donuts was out .place look like no one was in there working . All I heard was two girls taking . The one girl told the other worker she had some one to wait on up front. She continued to talk, and me and my son walked out. Piss poor service, place is open till 10 , donuts should be out and shouldn't look like they are closed! read more