I've been a regular customer at this Dunkin' Donuts location, but unfortunately, my experience has been consistently disappointing. More often than not, my order is incorrect -- whether it's the wrong drink, missing items, or the completely wrong food. It's frustrating, especially when I'm in a rush or depending on my order to be right the first time.
What makes it worse is the lack of accountability and poor customer service. When I've brought up mistakes, I'm often met with indifference or rushed responses. There's little effort to apologize or make things right, which only adds to the frustration. As a customer, I expect at least a basic level of courtesy and care -- especially when the error is on their end.
I understand that mistakes can happen during busy hours, but when it becomes a regular occurrence and the staff doesn't seem to care, it reflects poorly on the management and training. I hope the store takes this feedback seriously and makes improvements, because right now, the experience falls far below what should be expected from a national brand. read more
