Idk if the regular crew I'm use to seeing is on vacation or what but this past week (since Christmas Eve) my order has been wrong. Whoever the guy is at the window has dirty fingernails which disgusts me especially since he grabs my drinks from the rim and on my last 2 separate consecutive trips he's asked for "Christmas presents" aka tips, even informed me he takes cashapp...SIR wash your hands and hand me my order. Whoever is on the intercom putting in the orders needs to work on actively listening to get the order correct. read more

Drive through they don't listen and give you what they think you said.Check your order they are hit and miss when you order food. Order bagel toasted with butter got burnt with cream cheese.This has happened multiple times and returns are not possible when heading to work.Drinks are the only thing they get right every time. read more

Sloppy food presentation. Ordered a bagel and it came with very little cream cheese which was clumped in the middle and the bagel was not cut. BUT it's DD so just keep your expectations low and you'll be satisfied. read more

I'm not sure what's up with the new employees, but when I place an order at the speaker, it gets reasked and confirmed at the window. Not to mention, I'm waiting for new coffee to brew.. I got no receipt, so I can't add the number. It was between 220 and 230 3/27/2023, but we did get an extra donut for the wai read more

Their coffee was always good and there wasn't any waiting. I got the iced coffee french vanilla and it was very good. The girl even gave me a medium size instead of small for the price of the small. She told me that they ran out of small cups. For some reason, there credit card receiver, was not working correctly. The girl told me it was just being sensitive however it took several swipes until the transaction took. That's the only reason why I deducted a star. read more

Dunkin' - The medium French Vanilla Iced Coffee - Donuts Near Me - McDonough, Georgia

I just happened to stop.by on my way home. Cashier J (don't want to butcher her name) was so helpful and friendly. Her and the young lady that was working the drive thru were very friendly. Even with a hurricane headed towards the area, they were smiling and ready to assist us. This was my first visit to this location, but I will make it a point to come back. Dunkin Donuts, give them a raise, they understand what customer service is about! read more

See all

By far the worst Dunkin Donuts experience. They were unfriendly and unprofessional. Employees looks as though they need training on how to handle food properly as well crash course on hygiene. The food wasn't edible ! Take your business to Starbucks which is in walking distance. read more

Dunkin' - 0STARS - Donuts Near Me - McDonough, Georgia

I love Dunkin Donuts, but this morning, I ordered my usual Avocado toast and the box felt lighter than usual. I open it and the toast is half the size or even smaller than the toast used to be. I was astonished and backed up in the drive thru to inquire and the wonderful staff informed me that their corporate office decided to reduce the toast size. I see they didn't reduce the price though. I've already emailed Duncan's customer service about this. This simply is unacceptable. If you reduce the size of the toast, but charge the same price, how is this fair to customers...especially repeat customers. Get it together, Duncan before you start to loose loyal customers! I'm only giving 2 stars due to this particular issue, not the staff or the service. The staff and service are always great when I visit any Duncan Donuts location so keep that up Duncan team members! I appreciate each of you for getting up early to serve us! read more

This is my favorite Dunkin Donuts location! I visit this store all the time on my way to work in the mornings. Their coffee is always hot, their service is friendly and fast to make sure you're taken care of. I usually order a Chai Latte and this location always makes the best drink. read more

Needed cleaning. My server Gem was nice, friendly and attentive. Coffee, great as always.

I went to treat myself and scoop up a free donut in honor of Veterans Day. The two people at the drive thru were very very rude!!! The female questioned me and said I needed an actual military ID! I have a state issued ID that says VETERAN along with a matching car tag!!! luckily the guy had enough common sense to know this so he checked it out, and proceeded to give me my donut. The girl acted as though I didn't deserve any free item. Thanks a lot! It's a donut, really? Well I will never return to that location. read more

Service was horrible and very unprofessional. Place was nasty and dirty. Will never go back there.

Fresh donuts!!! Excellent service. Very friendly staff. Good selection of donuts. Will come back-- read more

Came thru on the 50% deal from 2pm to 7pm. Their tea [unsweetened] is so good. Partner that up to their lemonade syrup and I'm set. How do you not have a printer to give consumers Receipts? Apparently it was down.. again. I get the same thing all the time and drink itself is good. The price is great. I'm wondering IF I needed my receipt what would happen? I can view my transactions on my phone as a DDPERKS members, so I'm not concerned. But that's standard practice. read more

Visited here today. The cashier that I encountered at the drive through was very personable and professional. It was a young man. He was patient when I asked him what doughnuts they had available. Service was prompt and I didn't wait long. He packaged the doughnuts in 2 different bags because he was concerned about the allergens being that one had peanuts. This stood out to me. Also, this location is in the midst of lots of good shopping. read more

Stopped in here on our way back to Savannah to refuel and use the rest room. When we entered the girl behind the counter said " can I help you?" Incredibly rudely. As if it wasn't expected that she would ever have customers in a Dunkin Donuts. She was stand offish and rude the entire time we were in there. The coffee was mediocre, definitely not as good as other locations we've been and the donuts were way more stale than your average dunkin. Apparently on our way out my partner gave her a $1 tip and the girl smiled for the first time since we entered the place. Not sure if she was having a bad day, or didn't like us or what the issue was, but definitely not a good customer service experience. read more

This has to be the worst Dunkin' Donuts I've ever! The young lady greeting was nice but then I turn around quickly and she was making a face with some young man behind my back as I strolled to see which doughnut I wanted but there were No donuts how are you Dunkin' Donuts with no Dunkin doughnuts at 10am !!!!!!!! This location receives a D+ read more

Day one - Texas toast sandwich = waste of $$. Very greasy, limp little pieces of bacon and two eggs - really?! Keep the extra egg and give me more bacon. Honestly thou, the bread is so thick you really need some serious insides to make this sandwich good. Hashbrowns from my hometown Dunkin are usually delicious and crispy, these were limp and greasy. Glazed munchkins were good, thank goodness. Oh yea, there's something wrong with the mocha or they're out or something, idk but how are you selling coffee and don't have mocha?! Day two - still no mocha read more

Service was friendly, but I sat in the drive thru for 15 minutes only to get the wrong thing (didn't realize this until driving off). All I wanted was a simple bagel. Left with a breakfast sandwich that I didn't want. By this time, I didn't have time to go in. Stopping by Dunkin was a treat for myself. Unfortunately I got tricked. Will be a while before I go back. Check your order!! This place has had service issues for a while. Doesn't appear to be getting better. :( read more

I've only been here once but I had great service. The guy at the register was really nice and had great service. I've been at dunkins where the cashiers look like they dont want to be there or they hate customers. Thank you for being awesome ! I will definitely return! read more

This location is horrible. Every time I go they don't have croissants or chicken salad. They seem to always be out of something and they take FOREVER in the morning. The line at Starbucks might look long, but I guarantee you that the reason the line here is short isn't because they're quick. read more

Every time I come to this location service is slow and horrible the drinks are always poorly made and I'm forced to stop my day and turn around ! It's horrible. I will def reduce how often I frequent this location. read more

I'm giving 3 only because I understand the effect of a poor review. This morning, with the car full of visiting family. I was the only one in the car who did not want coffee.... I ordered all the coffee drinks, 5 in total, than asked "do y'all have soda?" Well I asked 5 times no answer.... so than everyone in the truck started giving me their breakfast orders, as we ere discussing what they wanted immediately the lady responded with all the breakfast specials.... thought it was sooooo odd that she was able to impart the daily specials , with attitude I may add , but not answer. Simple question.... yall have soda... I even said y'all have Pepsi or Coke , so it couldn't be because she didn't know what soda was..... after taking our breakfast order, I thought maybe I'll try and ask again.. her response.... yeah, in the bottle.... suffice it to say..... I'll drive a few miles to go to another... and sadly this is the second time with the same person where I felt like I was completely unimportant as a guest.....she was beyond rude......I felt as though I was unimportant read more

This location is great thanks to Hazeem! Even if they've got a line and people waiting, he always works super hard to get your food out as fast as possible and constantly checks with customers to make sure they don't want anything extra and that everything is right. He's super nice and apologetic if it takes a few minutes but he works his butt off and we always appreciate how hard he works! read more

Not a clean place,saw flies on the donuts and ordered a coffee which came with some bugs,customer service is not good.

Ordered at the drive thru...the person was very rude;kept asking was that it before I could even get my order out....and the last time I came thru the donuts were not fresh...won't be back. It's sad because they just opened this location however they do very little business read more

Minimal at best. They are always out if donuts and muffins. It's 9:30am and the choice of donuts is very small. There's only 2 types of muffins. Glad I only came for coffee. 4 people working and I've been waiting almost 10 minutes for some one to take my order. Just heard them announce no croissants either. Just said no more sandwiches because they are out of bread. What kind of place is this? read more

Great place for donuts and my favorite for the season: Pumpkin Spice coffee! I usually get the iced coffee with cream but no sugar because an extra shot of syrup is enough to sweeten it. Be warned that a lot of things here, such as the Vanilla Bean Coolatta are very sweet so don't get it if it'll give you a toothache! There's usually a good selection of donuts and they even have a drive-thru window too if you're in a rush. A nice, cheaper alternative to Starbucks if you want coffee. :) read more

The manager (?) running the drive-thru this morning was incredibly rude! She interrupted me 4 different times and told me to pull around while I was trying to finish my order. When I got to the window and tried to finish my order he huffed and puffed and spoke to me with a horrible attitude! To top it all off, she then got my SIMPLE order of a bagel with cream cheese WRONG! read more

Beautiful customer service. Blazing hot coffee just the I NEED it. I am always runnin on Dunkin'..... if not, it'll be a loooooong day for the state GA. Lol. Kinda like the way they know how I take my coffee. No words, just eye contact, so by the time I get to the register my coffee is already ready already. I LOVE THAT!!!!!!!!!!!!!!!!!!!!!!!!!! read more

If I could give less stars I would. No other customers were in the restaurant but I had to wait for several minutes for one of the two employees working to finish cleaning a drink machine out of a dirty mop bucket. She abandoned her dirty rag and came to the counter with her hands dripping with the dirty water. Against my better judgement I stayed to attempt to order. The woman appeared to have no training as she had no idea how to even input a coffee into the cash register. When I asked for a breakfast sandwich she shouted "We got food" to the other employee who informed her they were out of the sandwich I'd ordered. I apologized for the trouble I had clearly caused and told her that I would be cancelling my order and leaving. read more

Everybody is friendly and quick, the store is always clean. The doughnuts and muffins are always fresh and they always make my drink perfect. This location is perfectly convenient to I-75 as well. read more

I had a bacon egg and cheese bagel that was good. I also got a half dozen donuts and they were all stale. This seems to be a trend with Dunkin Donuts lately. It's bad when I have to go to QuikTrip to get a fresh donut. read more

Love love love Dunkin' Donuts! But I went to this location at 7:40 & the door was already locked. I checked the sign on the door which said they were closing at 8. The girl working there told her friend to go unlock the door, so I asked if they were closed & she said no I could come in. The employee was cleaning & when I tried to order an iced coffee, she wouldn't make it because they were "closing in 15 minutes." Which was really 20, but still. What's the point of being open til 8 if you're going to lock the door early & not serve the customers? If that's policy, I get it. Not her fault. Plus she was polite & everything. But I've worked in the food industry for years & never seen that type of policy anywhere. You can walk in restaurants & order full meals 15 minutes before they're closing. So if it's policy, that's dumb. If not, it's bad customer service. read more

The manager here was extremely accommodating!!! Some new staff, but it still flowed well... Nice & clean facility!!! Bathroom was very clean. I didn't get anything but hot water, but the other person got a smoothie... They said it was good! It smells great in here tho!!! I wish I could have a doughnut & some coffee... They also have free wi-fi... This is a great place to stop off Interstate 75, if you need a bathroom break or a quick picker upper!!! read more

Just stopped for a coffee here - asked for French vanilla, cinnamon, cream and extra sugar, as we always do at other locations. Drove off, took a sip, and - ick! It's drinkable, but WAY super sweet (and I like sweet coffee), room temperature from too much creamer (I guess?), and it tastes like he used pumpkin flavor instead of vanilla, maybe? I mean - it's caffeine, which is what I needed, so it'll do, but.... Ick! Not at all like Dunkies back home in Boston. read more

I stopped in with my son and the gentleman behind the counter was very polite and professional. He actually smiled while taking our order. The coffee was hot and fresh and the maple pecan flavor is amazing. read more

Very slow service!! Coffee is good. If you get the right one! Sat in the drive thru for 22 minutes to get 2 coffees!!

Every time I come to this dunkin they always either have my order wrong, take more than 5 minutes to acknowledge you are there or even take your order and every time I have gone, the restaurant is dirty. Today doe the first time ever it was clean and only one person was handling the drive through. She kept saying to wait on her while no one was at the front cashier to assist. This is ridiculous on so many ways. Starbucks would have a person on front cashier, hot and cold beverage as well as drive through. I have no idea how this location keeps up with their financials when they don't even have enough staff to handle their early morning traffic when everyone is on a rush to get to work on time without having to wait in the standing line or drive through for more than 10 minutes. How can it dirty, delayed and don't even acknowledge customers? This is the absolutely worst Dunkin Donuts I have ever seen. They should take training courses from Dunkinn Donuts in Stockbridge on Highway 138 as they know how to handle their operations on a timely, clean and professional manner. This is the last time I go to this restaurant. I am done! read more

They never get my coffee correct, not to mention that everyone looks like they hate their job. I try to avoid this place if I can but every once in a while I will try to see if they have gotten any better.. high hopes I guess. read more