Had a great experience... Mother's day crowd. Staff was upbeat and worked hard despite the strain. Had great recommendations from the young woman on cashier. My cloud latte was great with the cold foam and my husband liked his juice drink. It was busy and loud but a great experience all around. read more

Dunkin' - Coffee & Tea Near Me - Louisville, Ohio

Ordered all glazed munchkins, 25 quantity when I got many miles away. And opened the package, there were 4 glazed munchkins, and the rest were chocolate cake. What a waste of money read more

Dunkin' - Waste of money - Coffee & Tea Near Me - Louisville, Ohio

Donuts purchased at 8 a.m. are stale. I've never purchased donuts from anywhere before that tasted more than a day old. These were definitely more than a day old. Update. 12:55. so my dumb butt did eat one of the donuts I bought. Just threw it up. No other symptom. I woke up from fast asleep and had to run and throw up. Yes, at noon I was sleeping. I work midnight. read more

Dunkin' - Coffee & Tea Near Me - Louisville, Ohio

Terrible staff....don't require customers to wear mask even though it's posted on the front door. Updates: after a few customers in the lobby grumbled they asked them to put on a mask. read more

Dunkin' - No mask - Coffee & Tea Near Me - Louisville, Ohio

I had gone through the drive thru and ordered an iced pumpkin spice latte with oat milk. And she must not have heard and made it with regular milk. I am lactose intolerant so that's why I choose oat milk. When back around offered to even pay extra for the oat milk she said no need. Then I got to the window as the drinks are already made she asks what drink was it again to remake and I told her and she looked at her worker and they just gave me it anyways and asked for the ones she made wrong back? Even though we had already taken 1 drink of. The drink was basically white it was a chai tea latte very obviously with milk. So I called once I left and the worker laughed knowing the drink was made wrong and in the middle of me talking hung up. I called back no answer. Then I called and talked to someone and left a note for the manager and the manager didn't even call me back. I work in customer service and I never I mean NEVER would have done what they did. I will absolutely never be back. And the picture below is what they said was an iced pumpkin latte with oat milk. Which was with out a doubt chai tea latte I used to get those so I know what it taste like. But they laughed and hung up. Horrible workers. read more

Dunkin' - Coffee & Tea Near Me - Louisville, Ohio

one time I went my mom asked for hot coco and then the worker said do you want it hot or cold like wtf and got in the car and my mom said it is coffee I do not recommend this place this place should be closed forever read more

I'd give zero stars if I could, The past few times I've gotten food here I've literally gotten sick. Violently sick every time! Awful food that is some how doused in a gallon of grease, mediocre drinks that taste like battery acid, and workers who don't care to actually get your order right or even give you all of your items that you paid for. This location needs either brand new management or needs to be shut down entirely. They are a biohazard and a danger to human health. DO NOT GO HERE!! Spend the extra bucks somewhere else that doesn't make you have painful stomach cramps, vomit, or have diarrhea. Small tidbit, I'm not lactose intolerant, coffee doesn't make me go to the bathroom like that either. read more

Normally I don't complain about establishments and I've never taken the time to write a review let alone a bad one. But this was ridiculous, they had me wait for almost 10 mins inside and hadn't given me the food I ordered. & at first the cashier was nice and said okay it'd come out and once she realized they weren't making it and I was getting frustrated they both came to me the food cook and her and asked if I had my receipt cause clearly it didn't come through, and I told them very clear I didn't order it I got everything else. & the thing is they didn't even give me a receipt because the girl at the window just shoved the doughnut bag at us and closed it really quick. So I said after all that waiting never mind and that it was ridiculous. Because I understand how busy Dunkin' can be and it's suppose to be fast food but do better. Give people their receipts and if you're going to ask for it instead of giving people the food they ordered but didn't receive ask in the beginning instead of having them wait 10 mins. Happy holidays. read more

Got a macchiato today and wondered why it was done so fast... no espresso. Just milk and caramel.

NEVER GOING TO THE LOUISVILLE LOCATION AGAIN! manager was mouthy, didn't prepare the drinks correctly, My Friends Charli drink didn't have any cinnamon in the drink, Customers were smart mouthed, so many rude karens. Louisville dunkin if you see this. You're whole location SUCKS! Customer is always right especially if the drinks are 5-6 Dollars. read more

Worst Dunkin I've ever been to. Probably the rudest teenage girl ive ever encountered working a drive through in my life. Not once, but twice. A cup of coffees not worth that kind of aggravation. read more

To start they had no oringal bagels. next they had strawberry donuts. so we got a chocolate instead but the from last year. next my sausage wake up wrap putt me back to sleep. my ten year makes better ones. finally my chai latte was supposed to be a medium the mother fuckers put it in a. medium cup but only felt like filling it up half way. read more

Love this location and the morning team!! I have a Dunkin' closer to me, but Louisville is worth the extra time. They're so kind, and always make you feel welcome. read more

I live in Louisville, I want to love this place but it is the worst Dunkin' I've ever been to. The food is never good. They always try to short me something by rushing. The drinks are never right. Customer service is never good. New staff working every single day likely because the no work ethic kids that work there, quit because of lack of competent leadership. I've spent hundreds of dollars here, trying to force myself to like it and they won't get another cent from me. This place needs a hard reset on workers from the top down. read more

Time and time again this Dunkin' Donuts location excels at being the absolute worst place to do business with. There are certain employees there that feel they personally need to dictate policy to their standards and not company standards with always the customer taking the loss. There's no need to check it for yourself. Their rating says it all. I have a feeling if zero stars were an option, that's what they would get. read more

Terrible staff. Always rude and condescending for an absolute mediocre experience and product. Would rather go anywhere else. Always displeased. read more

Every time I order an iced coffee it is very watered down, I once ordered a Frozen Coffee and the grounds were sitting at the bottom and tasted disgusting. I also ordered a different and everyone who drank it felt sick. They take forever to make their orders and never have anything right. If i could give 0 stars, I would. They need to train their employees better. You have lost my service and almost everyone else agrees. read more

Staff sucks! Selections suck! I will have no problem driving almost 5 miles more to the Dunkin located in the Circle K before going here again and I live in Louisville! read more

The worst Dunkin around!! I have had several experiences where the drinks are horrible, the customer service when complaining about the drinks was beyond terrible especially when asked " so what do you want us to do about it". I will never go back I will make the drive to the Dunkin on Fulton inside Circle K..its the best!! read more

I deliver with a delivery service and last week fell in their parking lot TWICE. Rather than being litigious, I merely explained at the drive thru what happened and they said going thru the drive thru was fine. Today I saw that once again their parking lot is an icy mess so I went thru the drive thru to pick up orders. On the second time, a woman (dirty blonde hair in a bun) came and said that from now on I had to come inside. I explained and said that I don't want to get hurt because I won't get paid if I don't work. She acted like that was fine but then apparently blackballed me with my job! First of all, this DD isn't even bagging stuff for the customer. Second, outside of work, i have been a DD customer myself for years. This location has the worst customer service!! read more

they dont wear masks during a pandemic. it would maybe be okay if they worked in a store but no around food!!