The wait is ridiculous no matter what time we go to the drive thru seems like your tooooo low on employees

Me and my family have bought from here a few times before but never have had this bad of service. The food is pretty good! But the ambiance was terrible! I ordered 3 mango refreshers and all of them had chunks of unmixed mango powder. The employees kept saying that they should come up with dunkin bathing suits. read more

The service is awful never go there. The wait is long and the mess up orders. It's been like this for years.

Waited almost 20 minutes for a cold sandwich and bacon avocado toast with barely ONE piece of bacon.....

If I could put ZERO stars I would!!! I put in a mobile order at 9:20 it took 1 hour to get my order made my coffee is COLD, I ordered 50 count of munchkins I asked for an assortment of glazed, chocolate, jelly filled and powdered! I got NO chocolate, 7 powdered, no glazed and the rest jelly filled!!!!! This is absolutely ridiculous they aren't even short staffed and they are very rude I have tried calling and get no answer I have called (6) times. I also got a avocado bacon toast it had NO bacon on it and hard as a BRICK! read more

Dunkin' - two boxes of donuts on a table - Donuts Near Me - Lebanon, Tennessee

Don't go here. Workers have really bad attitudes and they act like taking your order is SUCH a chore. They'll tell you they have certain things in stock, but when you get up to the window, they actually don't have those food items available. Rude store, no greetings, no smiles, and the energy is bad when you walk in. Big yikes. read more

Do not, i repeat do not go into the lobby unless you have plenty of spare time on your hands. They apparently keep all their staff for the drive thru and don't pay much attention to the lobby customers. read more

HORRIBLE Customer service. Wish I could give 0 stars. Walked in today to order and 2 different employees walked right by me and did not even acknowledge me. I waited 5 mins at the counter while these employees grabbed donuts across from the register and ignored me. I walked out and took my money elsewhere. Will not be back! read more

Come early! The good ones goes fast here. Or come late! They always have great deals at the end of the day. I think I see new people behind the counter every time I come here, but the service is still always good. Very friendly! They have a drive thru in case you like to stay in the car. read more

Dunkin' - Yum donuts! - Donuts Near Me - Lebanon, Tennessee

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Don't go here! It's not worth it. The absolute worst customer service I have ever experienced! The young lady working the grill appears to be the manager. After waiting 17 min for my order, I asked, "am I going to get my order?" She relied back "no". She should be cleaning the parking lot! Not behind the counter. It's not my first time I've had a bad experience at this store. It was probably my 5th bad experience! And my last! Go to the other Dunkin On Main St. great people and runs so much smoother. read more

Waste of money!!! And time!! 15 min for 3 cars in the drive thru. Breakfast sandwiches are Always cold and UN-toasted even when I asked for it to be extra toasted. Poor management and poor system. read more

Coffee here is much better than on the other side of town. Typically get great service, every now and then there's just the occasional person who doesn't have great manners. I handed the person extra cash when I paid earlier and told them "that's tip for you guys." And they just looked annoyed and tossed it in the jar. Kind of wanted to ask for it back. I get it, customers can be absolutely brutal. I live solely off of tips and have worked in the service industry for a long time.. however, I'd be in trouble if I didn't try to be polite to guests. Especially the ones who keep coming back and really enjoy the place. I hope that person's day gets better and that they're doing okay. read more

I love Dunkin', but this location is by far the worst. The middle aged blonde lady is the rudest person I have ever met. She has made me cry on multiple occasions. She acts as if I am an inconvenience to her for coming to the store. I understand working at a fast food place is frustrating sometimes as I work at one myself, but I know how to get the job done without being unprofessional. She yells at me even when I am the only person in the drive thru. My friends have also had terrible experiences with this lady in particular. I downloaded yelp simply to make this review because a change needs to be made!!! read more

Employees working locked the doors before scheduled closing time.Worst Dunkin' near by.Thought id stop after switching to Starbucks after 4 years of being a daily Dunkin' drinker because the customer service is so bad. read more

O stars for the person who gave me a small match latte for the price of a large

Slowest Dunkin' Donuts in the country . I have called corporate several times each car takes between 5 and 10 minutes in the drive through . This is an abuse of their customers time . They have several employees inside running aimlessly back and forth and no orders are getting complete . This location needs a management purge. At no fault of the hardworking employees. This is a organization and time management issue . read more

If you went to this Dunkin 6 months ago it would have taken a 1/2 tank of gas to make it through the drive thru, they were slow, disorganized, complete chaos . But recently there is a new manager this lady is on point and has a grip on everything going on . This location has mad a complete 360 so if you stopped going there like I did it's worth giving it another shot. read more

Horrible customer service today!!! The place looks disgusting. Needs new management or just close the doors.

The customer service here is absolutely awful. The girls working didn't say a single word to us at the driver thru window and completely ignored us when we tried to get her attention about a wrong drink. I've never had a good experience at this location. read more

The food gave me diarrhea the service was horrible there was hole in my donut and they didn't give me my donut with out a hole but the ambiance was modern at least read more

There are several reasons we call this location "Fail Dunkin"! It never fails that they are out of an essential ingredient or even cups. They mess up orders. They regularly take FOREVER to serve customers inside the store, favoring to keep their Drive thru stats low instead. Today while making an unexpected extended visit to the tire location next door, we were out an alternative option for sustenance and walked over for a beverage and sandwich. While there they were out of turkey, made the bagel sandwich on the wrong bagel, and we waited about ten minutes for two sandwiches. My hot sandwich was cold and ice coffee pretty damn stale. The gentleman who was already waiting when we walked in waited and additional 5 minutes before he was handed the wrong item. Joshua behind the register was pleasant and took our order correctly. The women behind the scenes were lack luster & lacked any real speediness. On several occasions before choosing not to return to this location we have encountered down right rude staff. I'm a long time Dunkin loyalists (New Jersey girl) but they just can't seem to get it together. read more

I have been to this Dunkin' Donuts location many times over the years and have always gone through the drive thru, but this time finally went inside. The place is clean, including the bathrooms, and is a relaxed environment for working or socializing with friends. Even though the two employees working were more interested in their own interactions than taking my order, my hot cappuccino came out delicious and very quick. The sandwich my friend ordered came out fast as well, and was hot and fresh. The service may have been a little dull, but it wasn't a big deal since the quality of our order was good and the time in which we received it was pretty impressive compared to similar places around the area. read more

very disappointed in the service here, I mobil ordered my food 20 min advance and yet they were still working on them. Also when i was watching then fox my drink instead of them working on my drink one girl fixed her own. Once i got my drink it wasn't good, it tasted bad and was very disappointed. read more

Although it doesn't say much...this DD truly is the best one that you will find around the nashville area and I've tried most of them. The times that I've been in there, the place has been consistently clean, the service is very friendly, and the sandwiches are lightning fast. This most recent time, the hot sandwich I ordered came out second BEFORE my coffee and was made perfectly. Don't hesitate to go there for breakfast. Full disclosure...I've always gone inside so I don't know the consistency of the drive thru. read more

Not observing veterans day and girl behind the counter was rude to a veteran and told him she was glad he wasn't spending his money there. BOYCOTT THIS DD. read more

Stop by after 6 pm and buy 1/2 dozen donuts and get another 1/2 dozen for free!!! Who knew they had such a great offer!! read more

Dunkin Donuts West Main Street Lebanon Tn. Has the worst manager, rude, rude. And staff isn`t any better. And the donuts are never good. **Also not honoring & being rude to a Veteran is the lowest. News travels fast about local business. We want be back and we will share our experience. read more

Never posted a review until I felt inclined to after my experience here at Dunkin. Only reason I'm giving this one star is because my sausage egg and cheese croissant was solid. Other than that, I have never been talked to so rudely by an employee in my life at a fast food chain. Hope this person has a change of attitude or else I'm afraid many others will have to experience her terrible attitude. Great sausage egg and cheese croissant though... read more

Very upset about my visit today here before i go any further i would like to say during covid i used to work at a dunkin' in the morning (the busiest time to go there). Me and mother decided to get some breakfast and the line was wrapped around the building at a holt. We decided to go inside because there was still a line but, patients is key i remember being so stressed out making drinks so it didn't bother me. So as there is 12-14 other people who have already ordered and waiting for there food i sat waiting for my order to be taken. i waited until they finished the everyone else in the lobby but as i was sitting there i was observing they had 2 people doing drinks. 1 doing food . and one guy running all over the place most likely stressing the baristas out. as he wasn't even taking the drive thru orders but letting them sit there ridiculous. Then on top of that after waiting 30 minutes for them to take my order the guy that took my order had some sort of attitude i understand ur stressed out but, you still have to have customer service be a little polite. Everything i would say he cut me off besides letting me finish and get it out. Worst experience i've has at a dunkin'. The management needs to have a conversation with there staff about how to speak to customers and how to smoothly run the place theres no standards set for any of them. read more

I love Dunkin' Donuts, but will not be back to this one. The customer service I received yesterday 3/06/20 was not good. The dude "Owen L" that waited on me was rude and the manager should talk to him. I have worked in fast food... and you have to make the best of it... you have to be nice to your customers. read more

The cashier charged everyone in line for the wrong stuff & we had to wait for a very long time just for two sandwiches. I also had to get someone to change both of the coffees I order because they were wrong. When I asked them to change it for me, the lady replied with "i can't help you, ask the lady over there"... very bad customer service! I suggest going to a different Dunkin' donuts! read more

Find another location. The manager here is rude to not only her employees, but to the customers as well. She is curt, rude, always unhappy, never smiles, and her tone of voice is condescending. I will be calling the franchise owner today to lodge a complaint, may reach out to DD Corporate Offices to lodge a complaint, and am considering standing outside the door with a sign to protest. I'm over it and won't be treated poorly anymore by this _____. You fill in the blank! read more

So my wife and I visit this particular location maybe two or three times a month. ultimately this Dunkin donuts is incredibly clean and the staff is definitely friendly and extremely understanding. The biggest thing about us going here is they offer a lot of food that my wife can eat with some of her allergies. unfortunately the only downside to this particular Dunkin donuts is it seems like the kitchen can't get the orders right hardly ever the first try. The last time we visited it took them 45 minutes to be able to get the order right after about four attempts. I definitely understand that sometimes you can have a bad day but it seems to be consistent that at least every visit we are there we always have to at least request order corrections at least two times every time we're there. ultimately I think everything about the restaurant is amazing with the exception of that. They're always super kind about getting the order right so it's not necessarily an issue that is going to keep us from returning to the restaurant. but if they can get that fixed it would definitely bump this review up to a straightforward five stars. read more

Awesome service at this location. Always fast service and friendly people. I can always count on going here on the way to work and not having to wait long at all. Never had a long wait and everything always taste wonderful! Buffy the store manager is awesome too! read more

Rude staff . One in particular. It looks like she didn't want to be there . Other guy had to apologize for her rudeness . So he knew . All I want is my ice coffee . And and extra cup . Two simple thing . Oh. Well read more

Great local business for me, less than a mile from my home. I only use Dunkin Donut Coffee at home and they always have the ground coffee on sale. Jacquelyn V gave me SUPER SERVICE today, with a smile, and I will definitely be back soon! Thank you Jacquelyn! read more

I started coming to the location about a year ago and the service was not good. However, within the last 1-3 months they have improved dramatically. The service has improved and the accuracy of the orders has improved. read more

Never been impressed with this location, but very bad service on visit today. Poorly trained staff that created even longer delays. Over all quality is ok but in general this location needs help from the top down. This will be last visit. My hope is Lebanon will attract a local shop that is better equipped in the customer service area. Until then I'll drive to Mt Juliet. read more

The only reason I have went to this location multiple times is because Starbucks is too far from my work. On several occasions, I have waited for more than 15 minutes for my mobile order inside and no one offers to help me. The manager is so rude to the staff and her employees. Today will be the last time I go there. I will find another coffee shop or use Uber East to get Starbucks. I placed a mobile order due to the coronavirus and had to go through the drive-thru. When I gave them my name they said they had neither my cold brew coffee nor the scramble bowl in stock. I could get an iced coffee and a sandwich. Doing the math quickly in my head I would be losing money so I asked them to cancel my order and they said they could not. They said I would have to do it through the app however it clearly stated on the app once the order was placed I could not cancel it and the staff said "well I don't know I guess call the app and figure it out." I work in healthcare so I have to go to work during this pandemic. I look forward to getting a coffee, but I will not be going back to this location. read more

Worst Dunkin Donuts on the planet!! Been here over twenty times and not once have they gotten my order right!!!