I never been to Dunkin before! I heard that if you sign up on the app you get any free drink once a day for two weeks. I signed up and that is true! Not sure how long they are doing that but that's a great deal. I tried the ice holiday signature cookie latte and a cookie butter donut. I got my husband glazed donut. It was really good. I'm looking forward to trying other coffees. This location has a drive thru which I used. There was a line but it was quick! read more

Dunkin' - Donuts Near Me - Las Cruces, New Mexico

Honestly Dunkin I have been ordering your Apple Fritters for 10 years at least! The best ever. Unfortunately you have sent the message loud and clear "we only care about the $$$." You turned an excellent pastry into a disgusting blob with APPLE FILLING syringed into a not quite done blob of donut dough. Sadly I won't be coming back. read more

This morning for breakfast, my wife and I shared a glazed donut, a Bavarian cream filled donut and a cinnamon roll (glazed, not iced). All of the selections were good, but in my opinion, there are two other bakeries in town with better quality. Service was great at this location. read more

First of all, why are you charging almost 450 for a medium iced coffee. It was two dollars and some change for years at most locations. Second, the blonde lady that worked the drive-through today on 2/16 at 10Aam was really rude and nasty. All because SHE forgot the coffee I ordered. No need to be nasty to a loyal dunkin guy. I'll stick to the one on Main Street. read more

$3.56 for a medium drip decaf coffee, not worth it. I can go to Starbucks a made to order americano for the same price.

You had one job!! Have donuts at 5 pm but nooo you ran out of donuts?!!!!!! The place closes at 9 and you run out of donuts and NOT to mention it but on the stupid app did not say "unavailable " . So we drove to the place on Valley just to get a refund because YOU ran out of donuts!!! read more

Horrible customer service, will no longer be visiting this Dunkin' after 2 bad experiences. Management may want to invest in better equipped employees. Good luck if you choose this location. read more

Their sugar donuts and coffee cake muffins were both stale this morning. Not fresh baked at all. But what irked me the most was their countertop sign saying Iced Lattes (Medium) for $2. But when I got the bill the Latte was $4.89. So I asked why and the clerk pointed out to me the fine print on the sign that said "After 2 pm." Classic bait and switch. I won't be returning. With bad pastries and high prices, please explain to me why this place stays in business. read more

Gosh, some of the reviews are harsh. We stopped here on our way to Carlsbad Caverns after staying two nights in Las Cruces. Despite the morning rush, we were quickly attended to; placed our order and found ourselves eating and lounging on the comfortable, new, leather furniture. The store was neat, clean, and the staff were courteous and helpful. There were plenty of staff to help keep the line moving. The customers seemed happy, some stayed to eat, but most took their orders to go. We ordered a variety of donuts, and my son got a special Easter themed rabbit decorated donut. Very cute. We don't have many Dunkin' Donuts in Southern California, so most of my experiences are away from home. This outlet is a good one! read more

Dunkin' - Special Easter donut! - Donuts Near Me - Las Cruces, New Mexico

Stood in line for 25 minutes to pay for a cup of coffee that hadn't been hot for several hours. When I asked it be remade I was told everyone must make sacrifices because of COVID. I agree COVID has been a challenge. The employees of this Dunkin Donuts operation, live in a state with one of the highest per-capital percentages of vaccination in the nation. It's not like they reside in a mud hut with no electricity or running water. Wouldn't be more efficient to just make the beverage right the first time? Can't think of a reason to patronize this establishment again. read more

God this is the worst place ever! Stick to Starbucks they actually have good customer service unlike this waste of time!

My kiddos love this chain. We got a gift card so we went out for a treat. My kids got a couple filled donuts with chocolate milk. They were very happy, but it's sugar with sugar and they're kids so that's no suprise lol. My hubby and I shared a frozen coffee. It was good, not amazing but good. It had a lot of caffeine which I loved though. They were already decorated for Fall (it's August) which I loved lol! All in all good service and great for kids read more

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For my kids 5th birthday and the coupon i received in the mail for buy one dozen get the other dozen free we decided that Dunkin' Donuts was the place to go. I wanted to go inside to grab the donuts and the door was locked but further inspection showed that the drive thru was still open. I got back in the car and my boyfriend pulled into the car into the drive thru and they took my coupon. Nice cashier working,didn't catch a name. But she handed me two huge boxes. I asked for a mix of chocolate frosted,maple and regular donuts. Got exactly what I asked for and it cost me under 10$ for 24 donuts. In the end the kid was happy and I would definitely return. read more

Pro: the croissant donut (or, as it should be known, the Krunkin' Kronut) is head-and-shoulders the best donut they offer. It's probably worth the up charge, but why is it more in the 1st place? Con: Literally everything else. The customer service has gone off a cliff recently. It doesn't matter who I report the problems to, something negative always happens. The employees went from polite and helpful to downright adversarial. read more

there is only one Great Dunk Donuts in las Cruces and the one on Lohman is not it! I have been disappointed every time I went with wrong orders bad services, with an attuned. unfriendly maybe a littel Racist I will not go back after 7 tries. Its nort Main for Me! read more

Please Dunkin' Donuts on Lohman get better!!! Please stop getting every single one of my orders wrong!!! Bagel with no cream cheese, coffee with no creamer, items missing, donuts and bread dry and hard. I want to keep visiting your establishment but, you're making it very hard to ever return back. read more

Go to Starbucks! The staff is not friendly, and the coffee is not hot. This place is closer to my house (by a lot) and I will be going to Starbucks from now on. Better service, better coffee. read more

Tried to treat myself yesterday morning and the entire experience turned sour. I walked into an empty lobby and wasn't greeted. None of the staff were smiling. Ok no big deal. But then I tried asking a question and it was met with an eye roll. My order was thrown onto the counter. I leave and not only until after I drive off do I notice my cup is just barely over half full....and it was a small, I paid for a medium! (Didn't realize that wasn't a medium until this morning when I went to a different location and got an actual medium. What HORRIBLE service! read more

Dunkin' - Barely over half full...!!?!? - Donuts Near Me - Las Cruces, New Mexico

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I went to this Dunkin Donut location expecting to get a breakfast sandwich and some delicious donut holes. My experience ended up standing in line over 20 minutes with only 1 customer in front of me. There were 6 employees behind the counter but yet the young man taking orders at the counter would take an order then go put the order together keeping everyone standing and waiting in line for their turn. They have no clue how to manage customers and orders. I bailed after waiting nearly 30 minutes without even placing an order. Good luck to those who want this experience. read more

I love this location of Dunkin' Donuts!! They always have excellent customer service and I've never had any problems. I live on the other side of town and I'll drive to Dunkins rather than a nearby Starbucks. Would recommend! :) read more

One of the best coffee! With enough options to get out of your palate confort zone but not so many to give you a headache! Friendly staff, clean installations and good price. For me this place is best for breakfast. Their hash browns are delicious, with a strong condiment taste, great texture (crunchy outside and soft inside). Best part of the meal! read more

The dough out we bought was very dry, and hard. It was not good at all. Maybe it was the fact that we bought it around 10:30pm, however, I feel like they should have told us not to buy them if they were going to trow away all the doughnuts at 11pm which I didn't know. They should have warned us that they were no longer good. read more

This dunkin is better than Main Street dunkin because they never over sugar the drinks and me and my friends are satisfied.

They really need to get rid of the moody staff, I'm also a college student working in the food industry so I sympathize, but its not too hard to wipe off a spilled drink or not toss my purchased items at me. I dont know how many times I've tried to ask for an extra straw or a spoon but the drive thru employees are too busy chatting with a co worker to request anything from them. read more

This place needs a serious intervention. Obviously employees aren't happy and that's why they treat their customers like crap. Shoving their orders in their faces with extreme rudeness with untaped boxes with chocolate all over it. Time to find a new manager. read more

Always out of large cups on weekends!!! Why?!? We always end up having to settle for a medium or go to another coffee shop. Today was especially wonderful! The girl charged us and THEN told us that she was out of large cups and charged us for a medium and gave us a medium. You cannot do that after the fact! She then sported an attitude when we weren't pleased with the fact that she did that. Seriously, your coffee isn't that bad but your ability to do inventory and order accordingly is obviously lacking. read more

The only issue with this store is how fast things run out. I'm very particular on which donuts I get and what kind of coffee I'm itching for, so it's disappointing when they're out of stock. However, it's good to know that they have a lot of turnover with their food! The store itself is always nice and I don't remember ever having to deal with a rude cashier. Good enough for me to keep coming :) read more

This morning I thought I would treat myself to a DD coffee and breakfast. On arrival the drive threw lime extemdes onto the street so since I had ordered ahead I thought I would go in the store. The radio was rocking, and the staff was rushing to get out orders, I informed the I had placed an order and Crawford was my last name he ran off and come back w WHAT YOU NAME? Crawford ..Rene i tried saying it louder since the store was noisey and I had my mask on. He runs off again this time being back a female employee blonde in a black shirt and she says Did you check in on your app? I replied yes again trying to speak over the mask and noise, she replies ARE YOU SURE YOU ORDERED IT FROM HERE!( sarcastically) so instead of a verbal response I give her my phone. She looks at it gives it back and says YOU DIDNT DAY YOUR NAME WAS MICHELLE! And runs off. Next thing I here her yelling at me here's yr order as she throws it on the next counter , I walk over and tell her you don't have to be rude. She ignores me completely, I then yel at her DONT IGNORE ME , YOU DONT HAVE TO BE RUDE! She responds well your rude waves her hand fashioned w ghetto blue nails I'm my face. WOW , I should have listened to everyone who said this placed was horrible. Never again !!! read more

Most folks know what you are getting when you go to DD, but in the case of this locations, I have received too many stale donuts to give them more than 2 stars. read more

Good service, tasty coffee,,, pretty girls, jajajaja JK,,, , they have the best black coffee eveerrrre

Great Staff very nice and fast and the coffee and food is good too! The place is clean and nicely decorated too. Probably good to do homework or just enjoy coffee with friends. read more

The donuts that I've been getting here for the last couple of times are not good.. They're stale, like I don't taste the freshness like Krispy Kreme has or even the freshly baked donuts from Walmart. I'm totally disappointed. read more

Love me some Dunkin! So excited to find a location in NM as we were visiting grandpa in the hospital. We came twice during this visit, and I can say the place is at least clean. The sitting area is comfortable and it is nicely decorated. There is something lacking in the efficiency of the staff, however. This morning, as we were waiting to place our order, 4 young employees milled around behind the counter, avoiding customer interaction and trying very hard to look busy. They were not. The hardest working employee in this establishment was the cashier, Ilda Maynes, who also made our coffees and packaged our donuts. She was very friendly and patient with all our questions. She made our trip, and hopen she is there when we return. read more

Their donuts are horrible. When you bite into them it's like you but into a pool of old fry grease. It coats your mouth and you can literally scrape the grease off the roof of your mouth. The workers are incompetent and seem to have issues with getting a simple chocolate glazed donut order correct. Boss Donuts is the only place I will ever be giving my business to in this town. read more

Don't bring your bad day with you to work Shelby! Super rude. I was looking for a new morning routine, and walked in with a friendly "hello". No response. Fine, maybe she didn't hear me in the vast silence of the empty store (sarcasm). I asked the blank-faced cashier for a black coffee and asked if they had any bagels. Monosyllabic, "yes". "What kiiiiiiiiind?" I continued (at this point annoyed). "Is everyone here as friendly as you?" (yes, I actually asked this and still got no response). I stewed waiting for my order and finally asked to speak to the manager to give him feedback. Needless to say the manager was the same cashier! "Oh wow! There's no hope for this store!". She asked if I had any comment and I said "it's called customer service... people in this industry are usually polite." No comment. No apology. Nada. I left the place thinking that I hope her family owns this store and they are independently wealthy bc she is certainly doing the franchiser/owner a disservice. If that's not the case, a message to the owner: put someone in charge that knows about customer service! This kid is scaring people away with her horrific manners. I threw my half-eaten bagel with meager cream cheese in the garbage and left. This will NOT be a part of my new routine. read more

I wanted to write a positive review for this Dunkin Donuts because I had a nice experience here. Not only was it my first time visiting this Dunkin Donuts, but it was my first time ordering the mocha coolata. It was made to perfection and really hit the cold craving. Not only was your sales team attentive but fast to serve its customers. I recently visited a Dunkin Donuts in El Paso and it was not a pleasant experience. Whatever your store is doing, you're doing a great job! read more

Tried it on two separate occasions. On the first, the service was not good. The workers looked short on staff and miserable, they were not friendly either. This was around 6:40 am and their donuts were not even ready yet (i guess they shipped them from the other location), mind that they open at 4:30 am. I walked out. I decided to give them another chance a few months later. Again in the morning the service was not good, the donuts were stale and on my way out of the lobby i saw a roach scurrying on floor near the counter. Gross, never again. read more

Surly staff and poor service. I have been in there twice. First time, I waited forever for my order, which they had given to someone else. Second time, there was no one taking orders, with a line of people waiting, while 2 people behind the counter just looked at us (one was handling the drive through). I left. No one working there smiles. The one time my order was taken, there was no "thank you". That is telling and a reflection on management. I will never go back. read more

Been coming here since this location opened a few years ago. Taste of the coffee is pretty inconsistent, one day it tastes great and the next day it tastes bad. They pretty much never have a full stock of donuts even if it's during the morning time or on a weekend when they're expecting a big rush. Last thing to add is that they're not very prepared for obvious times when there will be a higher volume of customers. Just sat in the Drive-Thru 15 to 20 minutes mid-morning on a Saturday. You'd think they'd be ready to expect more people coming in on a Saturday morning, but no. read more

Ordered a coffee coolatta today. Got about 2/3 rds done and then there was paper or a napkin at the bottom of the drink. Will not be going back to this location again. read more