I want, desperately, to give a better rating, but I can't. I adore my Dunkin coffee, truly. This location has got to get their crap together! They take so long to get people through the lines, they mess up drinks regularly and their customer service is absolutely wretched! I don't want to pull up to my coffee joint and be asked "what do you want?" Or "do you know what you want?". It has happened all the time. This must be how they are trained to ask because they are almost all really rude to customers. This trip, I waited for a full 10 minutes because they were understaffed. Instead of splitting the 2 workers that were there, they both just worked on the Baskjn side serving other customers. If it weren't for the husband of a woman working there, I'd still be waiting for a simple iced coffee. No one even apologized and recognized I'd been waiting, nor did they greet me and warm me of the wait when I arrived. Boo! Thanks, though, to the husband! You kick butt for letting me go ahead of you! read more

Absolutely horrible experience. The worst part wasn't even the wait or the food, it was an employee who was completely downright rude and made me feel like I was an inconvenience for simply being a customer. When I asked to speak with a manager about the way I was being treated, the employee went and got a manager whose name tag appeared to say Christian (or something similar). Unfortunately, that interaction somehow made the experience even worse. Rather than taking a moment to hear my concerns or try to understand what had happened, he completely brushed me off and acted as though my complaint wasn't worth his time. Mistakes happen. Busy shifts happen. Customers can understand that. What is unacceptable is being treated disrespectfully and then having management act like they couldn't care less when you bring it to their attention. I left feeling completely dismissed and disappointed. Customer service starts with basic respect, and unfortunately, I didn't receive that from either the employee or management. I also want to add, I ordered a lot of food because it was for a work thing and I have never been more humiliated because I heard the little scrawny girls, plus the short Hispanic girl who, herself isn't very skinny calling me a big back and a fatty for ordering a bunch of sandwiches?? Ridiculous. One star is honestly generous. read more

The drive thru order taker did not seem properly trained and got the majority of our order wrong but when we tried to correct her it was making the process extremely difficult. My bagel still had baking paper from this morning when it was proofing I believe. That means that the baker should've caught this AND the person who warmed it. The drive thru box is dirty and needs love. read more

Dunkin' - Bagel with Cream Cheese Spread - Donuts Near Me - Kyle, Texas

The service was good overall, aside from forgetting the caramel drizzle in the caramel praline cappy I ordered. We also tried the coffee donut, which tasted nothing like coffee and was essentially just a cinnamon glazed donut. While these weren't a huge issue, they did affect the experience and will keep me from coming back. Honestly, that's probably for the best, because we just moved nearby and if I'd gotten what I ordered, I'd probably spend way too much money and calories here. read more

Dunkin' - What I Got - Donuts Near Me - Kyle, Texas

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Stale. 10am and the "coffee roll" (cinnamon roll) wasn't remotely fresh. Too stale to serve. Better off going to Kyle Donuts' two locations in Kyle. read more

By far the worst dunkin location. The ordering machine never works, employees are always avoiding taking orders, and take long to attend. This place needs better management! read more

I'm a dasher. I am SO patient. I was waiting a while for this order that I had to contact the customer for because y'all were out of stuff (which I understand, it's late). One girl was doing everything while the other was taking inventory (I also understand this). Another customer walked in after me, I'm waiting for the one girl to finish drive up so she can help me, and the other girl (the one taking inventory) went to help the other customers while I was ready waiting for her to pack things up. I said "oh hey, I was getting helped first?" She said "well I'm going to take them first." And I said "but I was here first so why?" And she looked at me like I was the problem (f** me right? Just wanting to get my stuff as the first one there -_-) and shrugged. And then I guess realized it was wrong because she started turning to me to help, but literally looked at me like I was being a jerk! I just don't understand what I did I'm so patient and she was so rude Anyway, f** this place. Never picking up a dash from here again read more

I don't know why I keep going here giving this place a chance, I haven't gone here once where they have gotten my order actually correct. I asked for a croissant with cream cheese and bacon and got a bacon egg and cheese, other times they either skimp out on portions and just forget an Ingredient entirely. This was the last time I will ever go there cause they also always have attitudes for no reason. read more

I've ordered from here a few times, and I LOVE Dunkin, but this location has just let me down so many times. The staff don't seem like they want to be there, they kind of rush your service, and even when I DoorDash food from there I'm always missing something in the sealed bag and have to fight to get it refunded due to the order being marked as completed on their end. Sadly I'm just over ordering from here at this point. read more

Hubby wanted to try the a cake batter swirl latte that had been advertised on TV. He said he couldn't taste anything resembling cake batter. We also ordered a cake donut with chocolate frosting and received 2 vanilla cream donuts. When my husband gave it back, they gave us 2 chocolate cake donuts. Sorry to say, we won't be back. read more

Dunkin' - Cake batter latte that doesn't taste like cake batter - Donuts Near Me - Kyle, Texas

I love Dunkin Donut flavored coffee and buy it in bulk. The tea is by far the best tea. Today at Kyle Dunkin Donut at about 10:30 AM, I asked for unsweetened tea and specified no sugar. The guy taking the order made fun of me. Last night I ordered an unsweet tea and got sugar. But in addition to being made fun of when I ordered, you cheated me out of a large tea and I paid for a large tea. You gave me 3/4 tea!!! Seriously, you cheated me out of tea because I did not want ice. This is the first time in 6 years I have been a regular customer at this location and I have always received a large full glass of no ice unsweet tea. You cheated me when I paid you almost 3.50 for a large unsweet tea and you made fun of me. I guess your business is so good, it is ok to treat regular customers like shi.. and then cheat them!!! read more

Dunkin' - 1/3 cup full of tea - Donuts Near Me - Kyle, Texas

I ordered from through this store Uber Eats. I ordered 1/2 dozen glazed, and 1 dozen mixed with 8 frosted chocolate, 2 blueberry glazed, and two Boston Cream doughnuts, and frozen coffee with chocolate and caramel drizzle. The drink was wrong, and the doughnut order was wrong. Instead of giving me what I ordered they gave 8 frosted chocolate with sprinkles, and hate sprinkles. They should have reached out to me to ask if I still wanted the order. Instead of making sure the customer gets what they ordered, they decided to take my money and give something I don't want. That's not how business is done. People should be aware before spending money at this establishment read more

Dunkin' - This is an example of what they sent me. - Donuts Near Me - Kyle, Texas

I literally went for a birthday coffee because my sister gave me a gift card. I usually don't do Dunkin' but I tried and I almost vomited because the sand which they gave me was cold and smelt like plastic. The girl was very sweet but now my stomach hurts from this visit. Please never send me a birthday gift card to Dunkin . read more

Dunkin' - Sourdough sandwich wasn't even toasted eggs are cold - Donuts Near Me - Kyle, Texas

Wanted to update my review just to let people know. This location has not changed. Husband decided to try it one more time and the service is the same, wait times are just as long, and staff is just as unorganized. There is a Dutch Bros right next door now! Which my husband cancelled his order at Dunkin and just went there for better coffee and service since his mobile Dunkin order was once again taking 30 minutes to make from when he arrived to pick it up. Skip Dunkin y'all! Go to Dutch bros! They are SO MUCH better! read more

Good donuts and service. The decoration is nice and clean. It's a relaxed atmosphere.

Ordered through the mobile app went to the mobile order sign inside. Girl was stalking the donuts looked at me. Didn't say hi or welcome. Just proceeded to continue what she was doing without helping me. Stood there for about five minutes then someone walked in and she helped the customer before me when I had already been there for five minutes, waiting for her to be done with what she was doing. I believe her name was Alex spelled weird then after she helped the customer, she still didn't even ask me F I needed anything or help I had to go up to her and ask her if she would help me for my to go order then she gave me my to go order that was extremely cold and had just been sitting there no refund no sorry no remake nothing didn't even tell me to have a nice day just rolled her eyes completely unprofessional and rude customer service. She should not be working there if she is going to act like that. She is there to help the customers that come in her door and she did not do that read more

Lonnie review why is it every time we go there the drinks allways taste different just measure the right ingredients properly that's all. Just saying read more

Literally waited in line for about 10 minutes before anybody even acknowledge my presence then found out they no longer sell the French curler at this location customer service at this location is pitiful read more

EVERY time I go, they cannot make a Milkshake. I've been told they are out of chocolate ice cream or their milkshake machine is not working. Today they were out of milk! When I asked the woman at the drive-through why they always seem to have a problem making milkshakes, she told me I could come check the walk-in! This place needs new management and to be able to serve the items they are known for until they are closed. This is getting ridiculous. It has happened at least 5 times in the last couple of weeks! Also, I went the next day at 7pm and this time they were out of chocolate ice cream. That is something an ice cream shop should not run out of read more

just went a few minutes ago and i love whoever made my brown sugar oat iced matcha it was so yummy

I am giving this location one (1) star because zero (0) stars is not an option. When I read reviews, I often look at three (3) star reviews because they are typically "balanced." However, if you do not consider this review, you could be missing out on the exception to the rule. I am going to break this review down in to several sections. I ask that you understand a lot of consideration has gone into this review and will pull from years of experiences. ***BACKGROUND*** I grew up with Dunkin and was very excited to see them come to Kyle. Old, small town, Kyle getting a Dunkin, what's not to love. If I ever go back home (North) and see a Dunkin, I would still go. I do like Dunkin as a brand and I love their products. ***WHERE I'M AT NOW*** This Dunkin location has 100% ruined Dunkin for me and I will never go back there. Now, I know I just explained how I would still go and still like the brand, but I have my reservations. Will I go to the Kyle location? Never. Over my absolute dead body. I truly believe that this Dunkin location will fail. As more businesses come to the Kyle area the issues that this location has will make it nearly impossible to keep up and recover. ***PRODUCT AVAILABILITY*** To their own admission they don't offer what they advertise. Did you expect 31 Flavors? "We don't carry anything over 19 flavors, so what did you want?" When you think you are asking for something very plain, they are often out. They run out of things that you would think, "okay, you can't possibly not have just regular glazed donuts." Yup, their out. And not sold out, just out, didn't make them, didn't keep up with inventory, didn't get a shipment in, just all the time, out. So you can't rely on them to have a consistent product. Yes, as a consumer, I understand things are out at times, that's life. But this location takes that to another level. They are sometimes out and it sounds as if it is by choice. As if they are too lazy to put in the effort to make the product. That level of inconsistency and inconsideration is an issue that doesn't look like it is going away any time soon. Local facebook groups, almost every week post about Dunking being out of X and "they don't know if they will have it again and they don't know when they will get more." ***QUALITY*** They are very inconsistent with their quality. Let's take an iced coffee. Simple enough. One (1) day you will get it and it will be black and loaded with ice. Great. Fantastic. Then literal next day you can go and it will be beige with hardly any ice. And when you ask to remake it, they fight you on it. Look, if I ask for a glazed donut and you hand me a powdered donut, I know what I'm talking about. We have all went there and had cold potatoes, hardly cooked breakfast sandwiches, and stale donuts. There is zero pride in the products they put out. Thier drip taste bitter, their ice melts as they hand it to you, and their scoops are inconsistent. This hasn't been a few weeks of bad service. This has been since they opened. I have other emails from them apologizing for their lack of quality and blamed it on Management. Management and their team has changed so much over the years that I don't think they have ever found the right person to run the operation. They change products and don't tell you. ***SERVICE*** You have to consider that they offered less than stellar service, before COVID, during COVID, and after COVID. Be intellectually honest with yourself and just know that when you have employees with attitude problems, staring problems, and just wander around, its going to result in bad service. Example: Dutch Bros is right next store and they are the complete opposite. At 5AM they are happy to see you, LIGHTS ON, and talk to you. Dunkin has their lights off, they act mad that you showed up, and that's not good. If you want people willing to talk to you, has product, and is ready to brighten your day, go to Dutch Brothers. Dunkin is not it. If you want something local and small business try The Coffee Box or Summer Moon, or whatever, just avoid this place. read more

They left a COFFEE FILTER AT THE BOTTOM OF MY DRINK!!! The coffee was too cloudyy for me to see it but that seriously dish gusting! Wtf Dunkin' I seriously drink there almost every day and every time there's something wrong with my (one drink) order! read more

Dunkin' - THE BOTTOM OF MY DRINK! That's seriously disgusting!! They left a coffee filter at the bottom!! I am seriously ticked off. - Donuts Near Me - Kyle, Texas

Do not get donuts here. It will only disappoint. Just go across to Walmart or HEB for better quality and taste.

whoever was working this location today around 2pm on 10/26 was so nice. we went in and there was a little miscommunication but we got it all figured out and they were so pleasant and had such amazing costumer service skills. they gave us a little extra in our bag and were so apologetic even though we knew it was just something in the system that probably messed up. love this dunkin location!! love these employees!! read more

This location is HORRIBLE. The coffee tastes spared, the donuts are usually stale and the employees have no concern for customers. Avoid and go to Starbucks in Buda. Or if you are traveling south and need a Dunkin fix, go to the New Braunfels one. They always have their stuff together. What a waste of an otherwise convenient location. read more

In the beginning when they first arrived in Kyle they were tops, as the years when on they deteriorated, service wise. They can't seem to keep there inventory straight. Either they have a product or they ran out. There staff are some times arrogant they sound angry. Not customer service oriented. I feel as if I am interrupting them to serve me. I'd rather go the distance to the Dunkin' Donuts in South Park meadows where I wouldn't defer like such a burden. read more

I was in line in the lobby for about five minutes. I understand being understaffed, and if you need to lock the lobby doors, go for it. But don't kick out customers that have already been waiting! This is about the worst I've ever seen from Dunkin' and I see a lot of baad stuff. They really just need to close down or get new management! read more

Never open! I understand staffing issues are rampant during Covid, but I've been bamboozled twice now by this location; I've placed an online order, drive there & it's closed! It's almost 2022, people and we've been in this pandemic for a long time. Update your app when you're closed. I can only imagine how many people are out money when this happens. So frustrating!!! read more

today i placed a mobile order and waited 20 min behind one car. my whole order was wrong. tried to call but no one answered. i wasn't going to wait in either line again super frustrating the label had my order they just didn't add the caramel so it was coffee and milk, and my food was something entirely diff than what i ordered $10 wasted and 30 min waiting for the wrong food read more

I have came here 3 times and all 3 times it took a good 10 minutes before even being acknowledged by someone and the acknowledgment came from me being the one to ask when I would be helped. They had about 8 people behind the counter 3 dealing with the drive thru and the others I have no clue. Don't waste your time read more

I came to this location twice and thank God I was using a gift card and didn't waste my own money on their terrible service and subpar food. The vibe in this place is awful and disorganized. There's one employee I am assuming is a shift lead (I'm hoping, for the store's sake, that they aren't a manager) who is particularly unpleasant. I'm not averse to cussing, I have a potty-mouth myself; but there's a time and place for words like "shit" and "fuck." So off-putting and inappropriate. I've had my order messed up both times here and I know others have as well because the line is always stalled while they try to fix mistakes. My advice: fire the bad eggs and start over. It was so bad, I want to give you a zero. But that's not possible, so I give you a one. read more

Worst service ever! Total chaos - these dudes had no idea how to provide service. Got passed up to order donuts while the dudes just stood around helping everyone but me? No donuts for me?? read more

Count your days DD! I am tried of coming here and you never have any thing to serve your customers! How do you not have donuts and you are still open for the next 4 hours. Then the employee tells me that they are not making anymore donuts. That the goal is to sell out by noon. Twice I have ordered iced coffee and 2 cups of sugar just sitting at the bottom of my cup. This place is horrible. I hope the owner/manager is reading this, get your $hit together!! read more

Would absolutely give a negative star rating if it was possible. Recently placed an online order for a Charli cold foam and arrived 20 minutes later. Not only was the order not ready, but upon entering, there was no acknowledgement whatsoever from the staff. Think of that scene from the Gremlins where they take over the bar, and there's chaos, pure chaos, for no good reason. Granted, it would be understandable if it were during rush hour (it was not). The only thing that was consistent though, was one person belittling and not contributing to the entire operation. I believe I heard the name "Payton" or "Clayton," when one of the belittled coworkers asked, "Payton please, if you could stop being so mean and just help?" And that request being met with an eye roll and scoff followed by something something "i don't have to Im the lead." Something along those lines. When I finally did get my order, it was still wrong, but I did not even try to get it corrected out of fear of being belittled by Payton as well. I'm sorry for being a paying customer Dunkin and Payton, it is not a mistake I will be making again. read more

I really like Dunkin' Donuts. The location in Kyle, Texas needs to step up their game. I don't know why I keep giving them chances. Every single time I go I ask for a large iced coffee with only sugar free vanilla flavoring and half and half. It seems like a fairly simple order to complete. However, every single time I go there I take my first sip and I am literally crunching the granules of sugar between my teeth. It's like I go to Dunkin' Donuts when I feel like giving away $3.02 for free. Why is it that there are so many bad reviews but nothing gets fixed. I've finally decided to stop giving them a chance and will no longer spend my money here. read more

I'm done coming here! Every single time my drink order is always messed up. Simple orders! Oreo hot chocolate, nope they gave me mint. Today I ordered a Hot Vanilla Chai, menu price says medium is $2.09. My receipt says I paid $3.39 and that I ordered it with a French Vanilla Swirl, which I did not. Also, pretty sure they gave me a not even full small and not the medium I ordered. It tasted like someone warmed up coffee creamer and forgot to put the tea in. I threw it out, it was terrible. Waste of money going here. read more

Dunkin' - Donuts Near Me - Kyle, Texas

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Everytime I come to this location they charge me different amounts for the same thing I always get, the wait time is absolutely insane (I was just in the drive through line for 40 minutes and only 1 car ahead of me), they get my order wrong, for example I ordered a latte and they handed me a cup of milk I'm not even kidding & that has happened more than once, or they're always out of everything. It is a hit or miss if I'll get someone who doesn't have a bad attitude, honestly you gamble with coming to this location. read more

1 star is a very generous rating, I wish I could give this a negative star rating. First off I understand big orders take longer, so I wasn't in a rush to get my online order this morning. When I received my $40 order everything "seemed" great, but upon further inspection both of my bacon, egg & cheese croissants were filled with spoiled green eggs. I was utterly disgusted and inspected my plain egg and cheese English muffin sandwiches, to my surprise they were fine. So I can only assume I was given eggs from yesterday, or they were left out... I would have appreciated being told there were no fresh eggs, I would have gladly canceled them from my order. But no Dunkin' is money hungry and gave me inedible food. Shame on you Dunkin', from now on I'll be buying donuts and coffee. WARNING pictures below, view at your own discretion. read more

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Terrible. Every time I go out of my way to drive to Dunkin' this happens to be the one. Every time I pull into the drive thru to order a couple doughnuts they tell me they're sold out. I thought, oh okay mere coincidence. This last time, I was pissed. No empathy, no explanation, just a "yea we're sold out of doughnuts for the night." I'm like, are you guys sold out everyday by a certain time??? The employee said yes. I asked... okay, what time? She said probably by 2 pm everyday. OKAY THEN MAYBE YOU GUYS SHOULD JUST CLOSE AT 2 PM EVERYDAY THEN...???? It's super fitting that Dunkin' took the "Doughnuts" out of their name not too long ago. They never have doughnuts. read more

Dunkin' - A picture of the doughnuts I got. - Donuts Near Me - Kyle, Texas

I took my daughter Saturday evening. We both ordered 2 LARGE caramel lattes and the incompetent employee gave us 2 large caramel macchiatos and tried to tell me the macchiatos/lattes are the same. After explaining that they are not the same, she finally delivered the 2 large lattes. My daughter tasted plain bitterness in her latte, we went back and an employee said she made it herself and it was perfect (with attitude) and did not mix right. I explained ONE was not sweetened. Employee brought it back out, but with medium latte. I had to explain I paid for a large, employee sighed, then brought large caramel latte. Too much drama for 2 caramel lattes. GO TO STARBUCKS, BETTER CUSTOMER SERVICE!!!!!!!!!!!!!!!! read more