I would like to take a quick minute to thank Dunkin Doughnuts for my Sunday Breakfast. I ordered two sausage wake up wraps and waited 25 minutes on them. they the told me they didn't have them and I had to wait for manger to change the order or issue refund. I told them to keep the money and I went to pals. It probably saved me another 20 minutes. Pals had me out in two minutes. Also Dunking Wasn't even busy!!!!!!! read more

This store has a hard time getting orders correct. It is always a very long wait in line most of the time in the drive thru 10 to 15 min. Then to get home to find the order is wrong. This last time i ordered a everything toasted bagle with cream cheese. Got home and they had put maybe a 1/16th of an inch of cream cheese and half of the order was not there. My family goes to the Stone Dr location a good amount. Forget trying to call them. you never get anyone on the line. So check your orders before you leave. The food is always good and the staff is always friendly. read more

My cousin order a drink from there and some other food and when he got his code it was filled with just ice and he got three drinks from his drink and he was waiting for his stuff for 20 minutes. read more

I was interested in getting my kids one of the Halloween buckets of munchkins. I called ahead of time to make sure they weren't sold out, and nobody would pick up the phone. I called twice. Got there to find out not only were the buckets gone, but they were out of the munchkins as well. It was a useless trip and could've been avoided if somebody had taken the initiative to answer the phone. read more

If you want the most burnt coffee, dirty cold brew taps and horribly mismanaged hours/operating times, you've found it! This store consistently has less-than-stellar coffee, that is, when you can get it. The hours fluctuate daily. Open until 2pm on a Wednesday, then 4pm on Thursday, while back to 2pm on Friday. Seems to be no rhyme or reason, while other semi-local Dunkin's have "normal" operating hours. July 16, 2022 update - I went in for a nitro cold brew, and came out with the nastiest drink I believe I've ever had from a Dunkin. Seriously, these taps need to be cleaned, as they taste like the diviest bar tap I've ever tasted - like pond scum in your coffee. Delicious! Look no further for the WORST coffee shop around (if you can call it a "shop"). read more

Terrible service. I will never be going back to this establishment at this location. The line wasn't that long yet I waited so long to even receive my order. Ridiculous and unsatisfying overall. The rude employee at the window made the experience even worse when the order was made wrong. Totally unhappy with this. The quality of the food was at most almost not even edible. read more

For the first few days they just had the door shut and we're just look at you while you stood outside almost amused that you couldn't get in after that they finally put a sign on the door that said drive-through only it's been that way for weeks so it's useless to come here they're really not open you can't see what you're buying the donuts to come out the window are most likely the steel ones but they won't pay somebody enough to where they can open their dining room so pass this one by there's a Krispy Kreme in Johnson City read more

Stopped by and grabbed a coffee that was excellent. Have tried several breakfast sandwiches and enjoyed those as well. Staff has always been great! read more

For year's Starbucks was my go to for my Chia tea. But in the last year and a half I have discovered a love for Dunkin Chia. Unfortunately, with the recent change in the rewards I am no longer going to spend my money at Dunkin. I will again choose Starbucks, even though I enjoy the taste of Dunkin better. With the new rewards the one and only thing that I drink is excluded from the reward system. So as of today I have spent my last nickel at Dunkin unless something changes! read more

Well I don't think there is enough that I could say about this place. This use to be my go to for coffee. If you like long lines and crappy coffee then this will be the place for you. They will get lined up all the way to stone drive and for some reason they shut down their lobby and lock the doors so you can't come in and order. I did get in one time and I honestly waited 30 minutes for one cup of coffee. Also, the past couple times I've went in, there have been flies everywhere, counted at least 6 and that was just in the donut part. They never open on when I come off night shifts even though they are supposed to be 24 hours. This morning I went through and they was "temporarily closed." The coffee is never consistent, never tastes the same and most of the time it's unpleasant or the wrong thing. Most of the workers are sub par at best and they go through them it seems because I never see anybody there. Also a great place to get mugged in the morning. I'm not saying all this to mean, it's a honest review that most will agree with. Take my advice, If you want a good coffee from a consistent, clean place, take a extra 10 minutes and go to the one in colonial heights. I've never had a problem there or never had to wait in a huge line. It's always clean coffee is spot on. Stone drive one has hit bottom and has been for a while. read more

We went through Duncan's and got two orders. Victoria was extremely rude and was complaining about our order at the window, when it was only 2 coffees. She was trash talking us at the window for no reason, we were very kind but she said "she hates people that cant figure out what they want to order as soon as they pull up, people are disgusting" and we said excuse me and she told us to pull up, made us wait 5 minutes for 2 coffees and when she came out she said "we made her job way too hard and that we should know what to do" we are not even from this area and she completely ruined our day. Making fun of us and talking about us to our faces. I will be contacting the manager but truly Victoria should not work in a public place of business if she is this rude. I am extremely upset. read more

This location is horrible. You can order the same thing and it never tastes the same. And probably about half of the time they get your order wrong. Even when using the app and giving ample time, you still have to wait. And one morning I ordered on the app, got there, the lobby was closed and the drive thru was all the way to stone drive. I had to go on to work and stop by that evening to get my refund. They also seem to have a fly problem. I used to be a regular here but I'm done wasting my money. Idk if it's management or corporate, but they need to figure out what happened here. read more

A year ago I loved Dunkin' past 6/12 months it's been a shitshow and I'm sick of paying for same drink that never taste the same. Lol I'm about to start going out of way to Starbucks. Atleast the drink would be correct. read more

If you are a person that is always on time, DO NOT go to this coffee shop because your attendance will be marked absent. The only time I'm going to visit again is never. read more

Currently 6:41am and they are still not open. Website says they open at 6, door says they open at 5 and sign says 24 hour drive thru. Line of cars waiting at the drive thru and people waiting outside. Called and they said they're "understaffed because employees just don't show up." read more

Absolutely awful service. Victoria was extremely rude to us. We had 2 orders and she treated us awful at the window and was so rude to my friend that it was unreal. Been coming to this Duncan's for years and now I'm not sure I will ever come back because Victoria's attitude. She should not work with the public. read more

Love the girls that work there ! they know my order and always have it ready when i come by ! They tend to sell out of donuts very fast but it's because this is the busiest dunkin in the area !! My coffee is always right and this team has great communication skills ! read more

This Dunkin' is one of the best Dunkin's I've ever been to. A few months ago, there was a different manager. The new manager is great! she takes care of her business! read more

Horrible customer service - had two orders in front of us and we literally waited 30 minutes in line. There was over 5 employees working. Manager rang us up and didn't greet or say anything to us, no thanks. Will not be visiting here again read more

I've been to this Dunkin donuts countless times for a frozen frappe or some other frozen drink. I went yesterday and the sign said on the drive thru menu that the frozen machine was down, now I had waited about 25 mins in line. So yes I was a little disappointed. This has happened at this location countless times. So this morning I called to see if it was fixed. The lady informed me that NO it wasn't and that actually it hasn't even been turned in to be fixed. Management shouldve addressed this so as it went down, to me thats laziness. If you don't realize that's it's summer and cool frozen drinks are what people prefer your in the wrong business. Very disappointed customer that will spread the word!!!!! read more

This place used to be awesome, now it's a complete joke. Save yourself frustration and avoid this place. They can't keep employees, as far as the lines expect to sit for at least 20 minutes. I told the lady I want a chocolate frosted donut and she yelled back, " we have like 10 different kinds which one?!" I will just go to colonial heights , never had a problem there and the speed of service is great. This isn't just an isolated occurrence, this happens every visit. If you plan on using the mobile pickup for this location, DONT!!!!! Even when letting them know I'm coming 15 minutes ahead of time I still wait for my order at the window .... sad situation, used to be a great stop read more

I love Duncan donuts. But the past few months, this one has went down hill. You're waiting 20 minutes in the drive thru or if you go inside, you're waiting close to an hour and then they forget what you had or even forget you're standing there. read more

Ok. 2 am tired. Destiny will not honor my 1.00 coffee coupons. Her scanner want take them. She says they are no good. Gee expires 11/15/18 Destiny. 3 x she talk to other employees who never showed their face. No good. Well Destiny if they are no good why are you putting them on the cups?? Of course she don't know .....then I gave her the 6.98 and she gave me the wrong size coffees. Ewww. Destiny hands me cup with coupon on side.....ewww honey take that coupon off there if they are not any good and won't scan. Soooo I gave her a nice little talk about her job and customer service and how I would be back and those little coupons she can't get to work will work tomorrow. Sorry, tired looking forward to using my coupons since usually don't win. I spend a ton of $$$ here daily and at other dd while traveling and at gro. store. And have for years!! read more

My order is always correct and very good. However, I think they need to work on their customer service. It seems as if every time I go through he drive through the employees are very short and not very nice. read more

Fantastic Service and the best coffee in the world! The inside is open 5am - 10pm, but the drive thru is 24/7. Convenient location and always very clean. read more