I'm not a big Dunkin' fan, I'm usually only here as a tagalong. Which was the case recently. After a lengthy renovation, this location was up and running at full capacity recently. For those that aren't aware, and you can't tell it now, but this use to be the Rax location when they were a big thing back in the day. Best thing to do here is to order ahead on the app. Reason for this is that the wait can take a minute and the line can be stretch far up the parking lot making traffic horrible. Also, and I am not joking here, the line can cause road rage which literally turns into a fist fight, trying to jump in line via your vehicle is not cool to begin with, but fist fighting is way more childish. Don't believe me about this, look it up. Back to the actual review. Ordering ahead was a great decision. Just pull up and to the drive thru and tell them you order. They will tell you to pull around to the window. Customer service was amazing, unlike the person that was ranting and raving about something they have no understanding about. Order was correct and fast. Sped away after making sure the order was correct. read more

I am an Assistant Manager at a Dunkin' in VA. I always atop at Dunkin' when I travel. I chose this location due to the proximity of my hotel and the fact that it looks recently renovated. I went inside and ordered a medium pumpkin spice signature latte, a pumpkin muffin, and a maple bacon wake-up wrap with no egg and extra bacon, crispy. The way they made my latte was COMPLETELY wrong, and it tasted horrible because it was made wrong. The swirl, milk, and espresso are to be mixed in the medal espresso cups, NOT the actual cup. There should be NO viaible swirl in my latte. They did do my wrap perfectly. The employees complained to customers (obviously they know them) about how they only had 5 people working and they are understaffed. Some of us WISH we could have 5 crew members working. The customers don't need to hear it. The entire staff needs to re-watch videos on iced latte's and iced coffees. read more

Dunkin' - Incorrectly made pumpkin spice signature latte. NO swirl should be visible on the cup of a latte - Donuts Near Me - Johnstown, Pennsylvania

Scalp Avenue location: donuts are stale and it doesn't matter time of day. I've tried Morning, noon and evenings. The filled donuts are barely have filling. Several times of day I've tried mornings, noon or later in the day there were little to no option to choose from. Have walked out. Donuts lately taste and feel as they were made out of store and brought in. Bad choice. Too bad there are no Krispy Kreme Donut shops around. Competition might be a motivator! Tables were not cleaned as garbage and crumbs could be seen laying on them. Staff shortage didn't appear to be an issue as there were at least 5-8 persons ,that I could see, at every visit I made. Some appeared to be watching and standing around, possibly new staff. No name tags to indicate employee in training. read more

Went in on Monday, January 8 ordered 3 vanilla cream, 1 blueberry, 1 toasted coconut and 1 old fashioned. They were all stale, hard. No big deal, tried to call yesterday no answer. Called today, the young lady blatantly said they have not had any of that kind in days, I couldn't believe she had the nerve to say that! All we wanted was a credit! I never call and complain about anything and the she laughed at us on the phone then hung up . Horrible customer service! read more

This store has been horrible since it first opened. They are very consistent in getting your order wrong, and always have a smart mouth when you complain. No, I don't want you to remake my order, I want you to get it right the first time, it's a damn cup of coffee for Christ's sake. read more

My drinks are always messed up. Never enough flavor even when I ask for extra. I can never understand the drive thru workers and they always seem to be in a rush. The drinks are expensive so you think they would be made correctly. I have yet to have a good experience there. Very disappointing read more

My go to! A must have stop for me, the place is new but after being open a few weeks it's running smoothly and the coffee is so good. I rarely get donuts but when I have they are always fresh. And the staff is easily a 11/10! Super friendly and pleasant. read more

Dunkin' - a person holding a drink in their hand - Donuts Near Me - Johnstown, Pennsylvania

Good coffee (most days). The service here is always incredibly slow. I've often had to go other places because the line NEVER MOVES.

Thank you thank you for coming back! Now please bring us the cherry cake donut. It's so good. You made me a chocolate cake donut with some peanut butter frosting that was amazing. Ask for it when you go in. read more

The donuts I got to day in westmont were terrable I wanted cream filled I got cream filled but nothing them a drop of cream for the price not buying them anymore. read more

We stopped by to get some coffee. We came out to see cars parked blocking the parking spots. the drive thru employees were telling them to pull forward so the drive thru did not get backed up. We asked them to move but they would not. We had to wait for 4 cars to move before we could back out of our parking spot. I tried calling a bit later to make a suggestion that they ask cars to pull to the other side of the building or park in a spot but there was no answer after multiple rings. Parking lot is to small for them to allow the drive thru cars to pull forward like that. read more

I get coffee hear every morning sometimes twice a day. Most of the time the coffee is good except for when one employee make the coffee everytime without fail she does poorly. I either have to have them fix it or I take my coffee and go and do not drink it it's that bad. read more

Only three stars because they never fill their donuts with cream as full as they should be at this location and they charge a dollar extra for alternative milk. I'm being penalized an extra dollar because I'm allergic to dairy?! It's usually clean, but new owners raised prices. read more

Always a bad experience when I go to this dunkin. The food is always cold and doesn't seem fresh. Last time I went to this dunkin I asked for no cheese on my wraps and said to make sure it does not have cheese. there was cheese on both my breakfast wraps and to top it off, there was a hair in the one. last time i go to this location. read more

Donuts are great - when they have them! I don't think they could find slower workers if they tried!!! Went for breakfast, ended up with lunch! read more

Was very displeased, on April 23rd, 2011, went in too get 2 dozen for our Sun. sunrise service, they hardly had any to choose from, so I asked the lady if their were any more in the back. She said no! really? its 4:00 in the afternoon and their all done making donuts? .... also I really believe your ladies should wear their hair up and put hair nets on when working behind counter.. The lady working had long hair and in a half pony tail, and really looked terrible... was not pleased at all with the service... read more

Their donuts and iced coffee are delicious, however I wouldn't get anything else on the menu. All non donuts and coffee products I have had there have been pretty gross. Most recently I had their eggs benedict sandwich. It was really bland and dripping with sauce. The sauce literally went everywhere. There was so much of it, and I usually like extra sauce on things. The service is good. read more