Stopped by Dunkin' this morning and had a really good experience. The staff was friendly, my order was made quickly, and everything tasted fresh. Coffee was exactly how I ordered it, and the food was hot and well prepared. It's nice to go somewhere that's consistent and has good customer service. Definitely one of the better Dunkin' locations I've visited. read more

Ordered 2 sandwiches and they messed both up. One of them was so old it cracked my tooth! Called and the person who answered said they wouldn't help at all and that we would have to get a lawyer involved. Very unprofessional. read more

Awful service, undrinkable burnt coffee, asked 3 people for our food, no idea what was going on over 10 mins in driveup

Needs to be a little cleaner and they need more trash containers !! The food and coffee were good

I just witnessed a female manager just demean another employee for making a drink wrong in front of her other co workers and customers. No one stool up for her. What a shame. I feel bad for that girl. Upper management needs to step in on this. Look at the cameras. read more

Staff is loud and obnoxious. Few people were being helpful, but for starters I had placed and paid for an online order but for some reason the order didn't come through on their end but the payment went through on my end. Totally understand, my order was retaken by a staff member and they told me it should be up in a few minutes. After 20 mins I got up and waited for someone to ask them how much longer I should expect to be waiting and they said should just be a few more mins about 15 more minutes went by and then they said my order was ready, I checked in the bag and 3 food items were still missing. I waited for the rest of my of my order for only one of the items to be placed in the bag still missing two,and when I had asked about the other two items a member said that she's sorry and it wasn't on the ticket on the bag. I told her I paid for the items already and would like those items and she said there was nothing she could do about it, while the worker who took my order was sitting on her phone with her feet up on a chair biting her nails. On top this experience off there was egg on a sandwich of mine which I had customized the order for no egg because the person it was for has an allergy and can't eat eggs at all. So overall it was awful. I was there about 40+ mins and probably won't go back! Hope this helps read more

The customer service was terrible. We didn't get the doughnuts we asked for. The cashier was terrible. We waited forever. The doughnuts weren't fresh. read more

AWFUL.. Staff were VERY rude towards me when all I wanted to get was my coffee and donut that I paid for which I didn't even get because they threw everything out and started closing doors 1 hour before closing time. read more

I love the coffee. Sometimes when I get a doughnut they are dry. The service is ok depending on what time of day you go. Overall I would go again. read more

Dunkin' - a person holding a drink in their hand - Donuts Near Me - Janesville, Wisconsin

Bad coffee on two separate visits and a dirty store with employees just standing around.

I like the kids that work in the afternoon. The gal and guy. She made my drink to perfection. read more

Dunkin' - Donuts Near Me - Janesville, Wisconsin

First blame me for not checking before I left but i was in a hurry. First the girl at the computers nails were so long she hit the screen with her nails everytime (gross when handling food). Second, I ordered the "new" sandwich of avocado bacon and tomato on sourdough and an iced coffee. While I'm waiting for my order, I hear the one lady say to the other younger kids, "what is wrong with you guys today".. funny she asked. A drink was ready and it was what my drink was. It tasted a little watered down and warm so I just figured it was made with less ice than normal. Come to find out it was from 7:35am and not my drink. It is what is it but what didn't it get thrown out by 9am. I didn't look at the sandwich when it was handed to me but I wish I would have. The bacon doesn't even look cooked and it's not a sandwich. Looks more like avocado toast with strips of bacon and chunks of tomato. Highly disappointing. I would not waste my money here again! read more

Dunkin' - a sandwich with bacon and avocado - Donuts Near Me - Janesville, Wisconsin

I ordered an everything bagel and cream cheese. The person taking my order was clueless. No please drive ahead, no thank you, bagel wasn't toasted at all. order number 4294. Complete disregard for customer service. read more

This is what I got when I nicely asked for extra cream cheese on my bagel... just terrible. Even if I didn't ask for extra, they hardly give any cc and this isn't the first time this has happened. read more

Dunkin' - Bagel with EXTRA cc according to them - Donuts Near Me - Janesville, Wisconsin

I am a regular customer and spend about$7 a day there with a tip..i am not one to complain but the service there lately has been horrible..i waited in drive up for 50 mins...everyone waiting on a hot day should of got their drinks free...Well here to come they were all new and young girl's..no shift leader or manager...poor girl was lost in drive up..her receipts where printing wrong...as I told her to keep her head up..we all got to start somewhere..i pulled off to see the"MANAGER" sitting in her van RIGHT out front smoking a cigarette...now as a manager for one that looks unprofessional..for two she didn't notice her drive up was not moving for an hour???? Those employees work hard running around there with no direction...communication..or guidance...!!! I will spread the word..i will be going to McD's instead now..Thanks read more

The gentleman "Sunny" that works evenings is always extremely friendly and makes me laugh. He always give me an extra donut on late nights and goes out of his way to make you laugh. I am reading some of these other reviews and I I believe people may be talking about the same person...the ones about the man with the Indian accent. I believe he is misunderstood and others are misreading his strong personality as rude, when it really is not. I ordered a water last night and he said "Sure...why not!" My nephew and I laughed all the way home. If you are reading this...please do not be so quick to judge because of the language barrier. I think he is among the top customer service workers that we have in Janesville, and I firmly believe we do not have many of them left. Sunny thank you for the smiles and keep up the good work. Oh, and the store also goes out of their way to donate donuts to our volunteers for the Back Bar Car Show that we have every year, in which we raise money for the Humane Society. They go above and beyond and supply us with plenty of goodies to fill the tummies of our hard workers who come in very early on their day off. So I also want to give a thumbs up to the store and the owners as well. read more

Not a single employee wearing a mask, and only half of them wearing gloves. No effort to minimize contact, multiple employees touched both my drink and bag. Will avoid this location. read more

I had to give one star it made me but I am so disgusted with this store we have been ordering coffees from them for years n today we ordered a pup cup n they refused to just give us the little bit of whip cream in a lil cup for my puppy even he growled at them. I get them always from the dunkin right across town in the same city but this milton avenue dunkin was to cheap to do it for my five month old puppy so I didnt even grab my order i pulled right off n will not be back read more

So I went to get a late night snack, not the greatest idea. The workers made me wait 5 minutes before I ordered and they weren't even busy! I felt like I as the customer was not felt accounted for. I also look back in the kitchen an see a flood! Seriously I know accidents happen but care a little about the customer or at least let me know what was happening. The drink was good though! read more

This place is horrible!!! Went to get my"free birthday drink" the guy made the drink and then grabbed my phone to scan the code and kept saying "not recognized" so I ended up paying 4 dollars for my "free" coffee. I complained on the app and never got a response. Never going back again! read more

The lobby isn't open until 10 AM at a doughnut shop? People go there early. Sold out of certain doughnuts early? Poor management.

Just went to dunkin, and it's usually my favorite but this time and the previous two times have been terrible. Not even long waits, but burnt coffee. :( I just spent $8 to get the wrong sized hot chocolate and a burnt caramel latte. Sad. read more

D D!!!!! Seems I get more stale donuts then fresh.... This is a newer location and has the backery on location but never seems to have anything fresh! I do pass thrue town on the late side after 5:00 pm but if you work at D D and you pick up a donught that's hard or on the stale side, I would you think you would at least inform the customer to choose another one! In my case that never happens, I get to find this out on interstate 90 going 80mph!!!!! CRAP!!!! I JUST WANTED A DONUT!!!! read more

They don't deserve my star. Not even half a dot. We ordered pumpkin latte with skim and macchiato with pumpkin flavor. The girl at the drive thru tried to give us hot drink and iced coffee. When we told her that we did not order iced drink she just turned around without saying anything and told her coworker she is punching out and left. We can see and hear her argue with the male coworker. He finally comes to the drive thru window 15 minutes later giving us the same drinks. We AGAIN explained. He did the macchiato and gave us the drinks. And now im in the car and my latte is NOT pumpkin latte. They gave us the wrong ORDER 3 times!!! Rude and unprofessional. I'm so glad i don't live in wisconsin and I never have to deal with these kind of business again. Do not waste your money here so they can learn how to manage business and change their employees. read more

it not often i see a team come together to make a little girls day a little better, today i did at this location! yesterday my uncle passed away, leaving behind, among others, a 5 year old daughter and 8 granddaughter that are the highlight of today's event! it was free donut day, i expected it to be difficult to get an exact, but i went because these two girls woke up crying and it was getting more painful as we were on our way to the funeral home in Milton. i ordered my usual coffee, and a chocolate frosted donut and a chocolate sprinkle donut, they didn't have the sprinkled one, i asked where is another place... i couldn't let Myah down, i was willing to go anywhere for her! girl at the window looked apathetic at me and i had been holding back my emotions for so long i blurted out "it's for a little girl that lost her father yesterday, please..." then tears happened - my worst nightmare! she immediately called to Chris (i believe is a manager) asking him for me and explained the situation to him, he rushed to the window told me not to worry he is gonna get one somehow for me and i need to just park my car (i was in the drivethru). Another employee had explained that their microwave had stopped working at the worst time possible and they couldn't make the icing needed. Five minutes, at most, later here is Chris walking up to my car with a chocolate sprinkle donut in the bag. the look on those girls faces as they stopped crying for the 2 minutes while they ate was priceless. i am eternally grateful. thank you so much! read more

Long curly hair in my coffee...never again! Every time I visit this location something goes wrong...drive over to the one on center if you want your drink sneezed on. read more

Dunkin' - Yuck - Donuts Near Me - Janesville, Wisconsin

Went in this evening and the Indian man behind the counter was very rude. Ordered iced coffee and he was quick to make it but had an attitude saying "you could have told me that before so I make 2 at once" when we ordered donuts. The worse part was when he was going to get the donuts he proceeded to spit out some nasty colored liquid from his mouth into a container behind the counter. The donuts ordered were supposed to be warm instead we get cold stale product. Very disappointed. Avoid at all costs. read more

I live in Elkhorn not Milwaukee. 1/3/21 Placed a drive thru order for half dozen. 2 yeast choc frosted 2 Boston creme and 2 choc cream. When I got home almost 2 hours later went to have a choc frosted and it was rock hard. Went to have a Chocolate creme and it was a vanilla creme turns out BOTH were vanilla creme. Add to that never got and was never offered my receipt. When we called about it, we spoke to Meghan. She was extremely rude and questioned as to why we were calling 2 hours later. When we told her where we lived, she spoke to us as if we were 2. Then she said "so I suppose you're expecting me to replace your order" we told her yes because we weren't going to eat old rock-hard doughnuts. If we had been face to face with her, she may have been told where to go and what she could do with her doughnuts. Stopping there on the way back from Madison was always a treat, now not sure if I'd bother turning right onto Milton Ave. read more

Don't order ahead. The drive thru is so slow. Masks are required! Do you know how to wear one? Cover your mouth and your nose!

Oh my, where to start. First, I guess I'll start with the positives. The main positive of this location is that they know how to correctly make iced coffee 8/10 times. It's usually delicious. Other than that, I can't think of many positives. The service is so incredibly horrendous at this location it is almost comical. Not only are the staff rude, but act as if they don't know your order (what else do you have coming? Etc.), they are really bad about getting stuff out in a timely matter, and they will allow you to order and get up to the window, pay and then say "oh sorry, we don't have this donut." Don't you think it would make more sense to check first before collecting a payment? Ugh. It's personal opinion if you want a really good coffee, but to get it you have to deal with rude and questioning staff. read more

Went through the drive thru on my way through town and was highly dissatisfied. The conversation while ordering went like this: "Hello? Hello? Yes what do you want?" "Two frozen hot chocolates, a--" "What else." "...a veggie flat--" "Flat bread and what else?" "Egg and cheese fla--" "Flat bread. Anything else?" "No, that's it." "Window." The man who took our order (who sounded like he had an Indian accent) was incredibly rude. It was impossible to get more than two words out and the entire order was messed up. The 'frozen' hot chocolate is the exact opposite. It's just chocolate powder and ice. Nothing else. Completely liquid. I've had this drink at another location and it was frozen enough to give me brain freeze and had whipped cream on top. Almost five dollars for powder in a cup that tastes like they dumped Swiss Miss in a blender and called it a day. The veggie Flat bread was just egg and cheese. There was a now hiring sign in the drive thru window and I think that says a lot. Someone needs to step in and manage this location. This was my worst Dunkin' experience to date. I'm not sure I'll visit one again. read more

How sad! For years DD was a reliable place for delicious donuts. Not anymore. By the time my son gets off work what few donuts they have are stale. Be sure you read those positive reviews, they seem to all be written by the same person. read more

Terrible service. I had to go back for the mistake they made the FIRST time and then realized they had messed up again! Extremely unprofessional employees too. I could hear them talking about me while I was right there, saying unprofessional and downright rude things. I was extremely unimpressed with this Dunkin location and I will NOT be going back. If it was an honest mistake, I get it; but twice? And adding rude and insulting talk about myself in front of me? Yeah, not again. read more

The best dunkin I've been to. No doubt. They always get my order correct and actually put in time to make the food good and not disorganized. Thank you for always being my go to dunkin!!! read more

Never had a bad experience here. Good service nice employees. Place is clean and service is top notch.

They used to be a good Dunkin. The last handful of times I've ordered online to pick up in the store they've forgotten one or more things from my order. They don't have order accuracy here. I'll walk in and pick up the one item they did make and stand there for a while waiting for them to acknowledge me. I can understand once or twice, or when it's busy. But this last time there was one other customer in the building. It's almost like they don't read the whole ticket when it comes through. read more

Every time I come here, the specific donut I want isn't available and the donut displays looks quite under-stocked. It seems like there only one Indian man who works the counter and he's so kind. I can never be sad when he's got such a nice attitude. I'd just suggest replenishing the donuts more often to match the demand. read more

This Dunkin location has always surpassed my expectations. Our trip to Janesville is kind of a special excursion since it is thr bigger town around our area. They are always so kind and they have our favorite munchkins which is obviously a personal opinion of their service, but we appreciate how kind they are and how well stocked with their product they always are. 10/10 would reccomend to anyone wanting a great Dunkin experience read more

Today I took my wife and daughter to DD. Our donuts were Yummy. I got a water, my wife a hot apple cider, and my daughter a hot chocolate. I like DD a lot. The space was open with lots of seating. I would say this be a 5 star but I find the coffee irritates my stomach, so my beverage choices become limited. It was affordable and that is always plus. read more

I went in today in a good mood which was quickly shot down by the Indian man working behind the counter. He was rude to me the entire time I was there and was not helpful. I had a coupon for a free coffee as it was my birthday but I was having trouble opening the coupon in my app. This did not matter to him. In addition to his attitude, he gave me the wrong drink (hot coffee) and only gave me one of the two food items I ordered. From reading other reviews I can see that this is pretty typical. read more