We prefer Dunkin to the other road trip coffee shop, so we popped into this one around 10am on a holiday Thursday. Ordered ahead and the order was correct and waiting on us when we arrived. The restrooms were clean. Plenty of parking outside. The drive through line was LONG but seemed to be moving efficiently enough. There were still plenty of doughnuts available, although this was a coffee only stop for us. read more

Dunkin' - Long line at the drive through. But it was moving. - Coffee & Tea Near Me - Jackson, Tennessee

The food was great and served in Less than 3 minutes after I walked away from the register. The atmosphere is wonderful the sunflowers in the mason jars with the fairy lights are a nice touch! It would be a great place to take a date. Or just to go and get a cup of tea or coffee and read a book in one of their comfortable armchairs. read more

After pulling into Starbucks across the street and there being an insane line, my husband spotted this Dunkin'. BOOM! We actually prefer Dunkin coffee anyways! My husband ran in and grabbed us 2 black coffees. He was shocked by how much sugar options are available there. Like, we don't have sugar in our diets... unfortunately aside from like black coffee or water, there aren't many choices here. For some reason, my coffee cup/lid was defective and sputtered molten hot coffee on his hand as he made his way back out to the car. I transferred it to my Yeti mug anyways. All in all, a decent shop. read more

Dunkin' - Not sure why this lid wasn't working right. Sputtered got coffee on my husband as he brought it out to me - Coffee & Tea Near Me - Jackson, Tennessee

They would not scan my Dunkin' donut rewards program card In addition, they are frequently out of several varieties of donuts by mid-day read more

I drive across town everyday to see this team. They are always so happy and my drink is always correct.

I love Dunkin Donuts. But.... I went to this one for the first time since moving here. The woman at the register was on her phone the whole time I was there! She BARELY recognized me as a customer! I felt like I was disturbing her! I was furious but bit my tongue! When I told her I wanted a dozen. She didn't even look at me. Just stated this is all the donuts they had. Which was around 8 varieties. After she rung me up, she asked the other woman behind the counter to get my donuts. Obviously because whatever was on her phone, was more important than doing her job! Trust me! I will NEVER go back to that business again! I don't care if I have to drive 10 miles further. If that was my business, somebody would be looking for another job today. read more

they would not scan my phone with the rewards in addition to, they are frequently out of several varieties of donuts by mid-day read more

We stop at Dunkin' everywhere. Drive through was very friendly and great service. Surprised on a Sunday

1 star because I can't give No stars! Snackin' bacon was cold and full of cold grease. My croissant was burnt and my frappe was made with very stale, coffee. Went back for a refund; guy at window claimed, "manager was out and he did know how to give refunds". Save your money go elsewhere!! Lazy workers need to be sent home read more

Stopped by 30 min before closing and was told they were already cleaning so they couldn't serve me anything hot...so basically half their menu unless I wanted it straight out of the fridge. When I was asking for clarification someone else came on the speaker and said they were cleaning to close because they close in 30 min so "what do I want them to do?" I'd say this location either needs to adjust their hours or their policies. read more

Drove an hr to get here. The girl was entirely Unimpressed that she had a customer she was throwing away all the donuts and I caught her mid dump ask for a couple donuts- I was lucky to get one Boston cream and a chocolate doughnut before they went in the plastic bag nevertheless they were stale and pretty tasteless and I was charged full price. That sent out a pretty weird message to me about the pride of your restaurant charging customers full price for donuts or being dumped in the trash. She also never saidThank you even one time I will never be back there read more

Came in for a quite coffee during the lunch break and while it was fine for that purpose there are definitely many better options out there. The coffee was fine but the location itself left much to be desired. One of the silver linings of the pandemic has been how establishments are expected to keep a higher standard of cleanliness with the supposed constant cleaning that places are doing. And while it is difficult to enforce, even those protocols aside this particular location was lacking in that respect. I do think Dunkin' in general gets a lot of traffic and there will be wear and tear on surfaces but everything felt a bit grimy with buildup. With all the furniture cleared out for reduced capacity it really should've been an opportunity to tackle it. Especially when it was exposed with everything cleared out. read more

Thank You LaKeysha G!! I appreciate you and the morning staff. Always pleasant and friendly. Thank you ladies for being so kind and making my coffee experience so wonderful Customer Service is awesome! read more

Dunkin' - Dunkin Donuts - Coffee & Tea Near Me - Jackson, Tennessee

I really wish there was a no star option. So this place is absolutely horrible! Awful customer service and filthy! Found a GNAT in my tea and when we went today, they were rude and they were out of everything we wanted, such as cold brew and bagel minis. We actually just pulled off instead of getting anything. We will NOT be back to this establishment. I wouldn't recommend this place to anyone, so please take your business elsewhere. read more

Horrible doesn't deserve one star. Only had two types of donuts available, no milk, and rude customer service. Deleted the app. Will not be returning. read more

I was craving a certain Dunkin donut that I've eaten before. I stopped at this store in the early evening and they said they were out of that particular donut so I already wasn't happy. So I just ordered some chocolate covered ones. I'll never go back. They were so stale. I know they had to be sitting there all day if not for a couple days. Just terrible. Very disappointing especially for how much their donuts cost. read more

Picked dozen glazed donuts up this morning staff was fabulous. Especially the manager who went out of her way to accommodate me coffee request and gave me free donut fir waiting. I will definitely use this location again for my customers donuts. read more

These people are rude and I just called to see if they had iced coffee because they've been out of ice for like 2 months. He was a smart ass to me. This Dunkin isn't good enough to be little shits to people. I recommend Green Frog or Starbucks :) plus they don't know how to melt the sugar in hot coffee before making the iced coffee. Anyways don't give them your money, you can go to many other places. The service is too shitty for a 3 dollar coffee. thanks! read more

This Dunkin Donuts location is the best! I love there mocha latte and there everything bagels. The staff is always very polite and helpful. I enjoy talking to the employees while waiting for my on the go order.Very clean inside. read more

This Dunkin is AMAZING! And Keisha is the bomb she always has her game face on and is on it place is very clean and the lattes are the BEST!!!!! read more

very, very slow, out of most doughnuts (9 am on a Saturday) and definitely not the friendliest staff. borderline rude is a good description.

Great food and coffee, they seemed a bit understaffed for a Saturday morning. Not a horrible wait time and the specialty doughnuts are amazing!! read more