They have the most delicious bacon egg and cheese croissant I've ever had and they have never failed me on their drinks either.

Went through the Drive-thru, customer service was great and my drink was perfect. They also have a 99.0 health rating.

Sometimes they get the orders wrong but most of the time they get it right. Otherwise they work the quickest they can. And don't really take long read more

The crew working at 6pm on Tuesday 04/08 is amazing !! Very friendly and mine and my husbands drinks were great.

There was an older lady with glasses I don't know her name because I didn't get it. But when I pulled up she was rude. No customer service at all. She ruined a good day. She kept mean mugging my wife and I as well for some reason. The other young lady that was working was very nice to us and very polite. This happened today October 6,2024 @7:30 PM. AND SHE MESSED UP MY COFFEE TOO!!! read more

I've only ever posted positive Yelp reviews, but the attitude you get at this location makes me glad we finally have other options available in Havelock. I understand everyone has off days but when it becomes new normal for this location, it just gets tiring visiting this place. If you enjoy having the window slammed in your face, being yelled at prior to saying anything, for simply walking inside after being handed the wrong drink... then this is your place. I'm telling all my Marines and coworkers to avoid this place at all costs. read more

Probably the worst customer service I have ever encountered. Everyone acts like they hate their job, and the amount of time it takes for service is HORRIBLE. For the drinks to not even be made right! Either need new management or new employees. read more

Sugar grains were in the bottom of my ICED coffee, the coffee tasted old, and the hot chocolate had large clumps of powder along the sides and bottom of the cup. I'm highly disappointed. read more

I been to this Dunkin Donuts for about 2 years now and let me tell you it has been good and bad. Some days the coffee is good and sometimes bad. I can deal with sometimes messing up an order. Today did it though. Pulled up to the drive through. Was told what I can help you with, I proceed to tell her my order. Then she asked Hot or Iced. Im in the middle of telling her and then proceeds to tell me to hold on multiple times interrupting me which I understand if she's helping another customer but it's the fact how she was rude and unprofessional. I stay quiet then she asks " what do you want..also start all over again" with an attitude, of course I became irritated that I had gotten an attitude and wasted my time telling her my order in the first place if she wasn't ready. I responded Nevermind, forget it, then she laughs....Not the first time I have received this type of service but it has been on multiple occasions with other employees as well. Obviously not set to a standard and as other reviews have said it, definitely the "Ghetto Dunkin Donuts" overall not recommended due to the poor customer service and lack of professionalism. read more

This used to be my favorite DD, and a nearly-everyday stop for breakfast on my way to work. I don't know what has happened. Yesterday, I waited more than 5 minutes at the microphone at the drive thru line, then left after being unable to be understood by the staff ("What?" "What?"). This morning, I psyched myself up to give DD a second chance, walked into the store, and found two customers standing in line staring at each other. One revealed that he had been standing at the counter for 5 minutes with no acknowledgment from the staff, so I left. Two days without adequate service. This seems to be either a management issue or a staffing issue. This DD will quickly get a bad reputation with the nearby military base, and their steady stream of customers will look elsewhere. Please address the issues promptly. read more

I don't understand how they are consistently so rude. I always give people a few chances and have tried this place a few times but absolutely horrible customer service. Even when you thank them they just glare and slam the window in your face?....like alright you have a good day too. read more

I have gone several times and every time all the employees have an attitude. And if you don't order fast enough they get a bigger attitude.

I went to this place last week. This shop usually makes the best dunkin donuts coffee but lately they are understaffed and the staff that is on locks the doors when they are busy. read more

This is by far the worst dunkin i've ever been to, they fucking suck. the staff is ass. i ordered a whole variety of donuts and they gimme this shit read more

where can i start... if i could give it ZERO stars i would. firstly when i went there about 3 days ago on the 12th, i was so excited to get me a yummy donut for my family and i, but to my surprise ROACHES ! i seen not one, but TWO roaches fly across the donuts and the manager acted as if she didn't notice and tried giving it to me. i spoke up and she gave a heavy sigh and rolled her eyes and she slammed the bag down as she gave me a new one. after that, i felt upset & another employee saw how she treated me & told me that this is a usual here seeing cockroaches but that if she speaks up to the manager that she gets mad. before leaving i even heard the manager call one of her employees a dumba$$ ! please do better as a manager, i can see it affects them & i will now NOT be going back to this dunkin' donuts i mean, ROACH donuts !!!!!!!!!!!!! wouldn't be surprised if there was even rats crawling around, floors need to be cleaned ! read more

The only reason I stopped here is because they had icecream. Combining with Baskin Robins was a great idea. I was disappointed that they did not have a cheesecake flavor but I purchased some icecream anyway. Most of their selections weren't displayed. I just ordered a double birthday cake and kept it moving. The cashier was nice but you could tell she was ready to go home. I guess you can say it as ok. read more

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I waited 30mins in drive through!!! I would have left but I had already paid online. Unbelievable!!!!!

I see a lot of 1 star reviews due to lack of customer service and while it is very true, my biggest complaint is the lack of quality of the doughnuts. They skimp so bad on the toppings and fillings! Can we all agree that this place is terrible and stop going there all together. This place needs to be shut down. Beaufort, Morehead and James City locations are worth the extra 5-10 minutes of driving. read more

I been to this Dunkin Donuts for about 2 years now and let me tell you it has been good and bad. Some days the coffee is good and sometimes bad. I can deal with sometimes messing up an order. Today did it though. Pulled up to the drive through. Was told what can I help you with, I proceed to tell her my order. Then she asked Hot or Iced. Im in the middle of telling her and then proceeds to tell me to hold on multiple times interrupting me which I understand if she's helping another customer but it's the fact how she was rude and unprofessional. I stay quiet then she asks " what do you want..also start all over again" with an attitude, of course I became irritated that I had gotten an attitude and wasted my time telling her my order in the first place if she wasn't ready. I responded Nevermind, forget it, then she laughs....Not the first time I have received this type of service but it has been on multiple occasions with other employees as well. Obviously not set to a standard and as other reviews have said it, definitely the "Ghetto Dunkin Donuts" overall not recommended due to the poor customer service and lack of professionalism. read more

I have been going to this Dunkin' Donuts for almost 2 years now. Some days the coffee taste good, other days the coffee is terrible. Some days the employees are nice, some days the employees are in such a bad mood you can say thank you and they will close the window in your face. I understand that with it getting busy it can be stressful. I have worked costumer service before and understand what you're going through but if you are rude to your costumers, it's going to make them mad and make their wait so much worse. Please Dunkin' Donuts work on costumer service and also the quality of the product! read more

So unprofessional to the point it's uncomfortable to go to. The employees have the worst attitude in the world but then you see the manager and no wonder they do. I would definitely make the 20 minute drive to Morehead City instead. read more

I wish I could give them a zero. We call it the ghetto Dunkin' because it's so so so bad. The last time I went there, they kept putting hot fudge on top of the whipped cream in a sundae, causing the whipped cream to melt. I explained nicely that you don't do that & even pointed at the picture showing a sundae with hot fudge under the whipped cream. The 2 guys working there argued with me about it, then gave me an attitude about correct placement of the hot fudge. Omg. They are always bordering on either incompetent or rude - it's hard to get an employee there who seems to know how to do their job or wants to work there. If there were any other options, I'm sure they'd close in a heartbeat. read more

Stopped by late in the evening two guys were working great service and good attitudes coffee was hot and sweet, doughnuts were good, crew was making sure the store was clean had no problems I'll be back read more

What a joke, this place can't even get an order right. Order a medium latte and a large hibiscus coffee, somehow I ended with two black coffees. read more

I have been to a Dunkin' in at least 20 states and this is by far the grimiest location. You can get your coffee and your donuts but you may want to reconsider eating anything from this place. Everything is dirty. The outside, dining area, drive-thru and behind the counter. It just feels gross. The service here is mediocre at best. During my most recent visit, two employees were openly berating a customer in the drive-thru for not knowing the difference between a coolatta and a macchiato. In front of every patron inside. Loudly. The only reason to stop here is because there is literally nothing else in the area. read more

A milkshake, arguably the simplest dessert to make on this planet so how can they mess that up might you ask? Well let me take you on a trip down memory lane, you see I was craving a mint chocolate chip milkshake and decided to drive to this Dunkin/Baskin Robins to fulfill that most basic human craving. I pull up, I'm polite, and drive off ready to enjoy this creamy goodness but as I began to sip, things suddenly took a turn for the worse. You see, what I tasted next was an abomination, a cruel joke, and at this moment I'm still not sure if it was intentional or someone literally has no idea how to make a milkshake and let's be clear I stand by the statement it is arguably the easiest dessert to make, literally milk and ice cream. What I spit of my mouth however, was a concoction of blended ice and water with what I believe was a half scoop of mint chocolate chip ice cream or maybe just a few random chocolate chips and food coloring. I'll honestly never be certain, but one things for sure, I'm irritated and my taste buds will forever have PTSD. read more

My boyfriend, who is a marine, just went through the drive through. Since he is headed back to work, he does not have time to call or go back so he asked me to let someone know. First, his order was taken wrong, he wanted cold foam & received whipped cream. I specifically heard him say he wanted cold foam, because his order has been wrong the last couple of times gay this store. Then, after he scanned his points, him & I both heard someone say that he doesn't "GET" to use his free beverage reward because "he is in uniform". I myself work at Dunkin' & I have NEVER heard such a thing - if he is in uniform, why was a military discount not added? As my store ENCOURAGES military discounts to all service members. I understand that he did not ask for it at the speaker simply because he doesn't like to flaunt his service. Not a care was given to him today and the customer service was beyond disrespectful. I am very glad I was not physically in the car with him. read more

Last 3 orders I received were wrong. 1 was in the drive thru, 2 were with DoorDash. Every time, they forget an item and they fail to read what the menu item being ordered is. I've tried ordering croissant sandwiches on 2 occasions now, and both times they came on bagels, the most recent also had the wrong type of cheese. The team working at this location seems incompetent with the simplest orders, which is a waste of the customer's money at the end of the day. read more

Just sitting in my car I can hear yelling and swearing inside. The lady comes to the window and has her phone in her hand almost like she is recording me, which I'm pretty sure she was because she was saying everything she was doing out loud. She was so focused on her phone that she barely knew what she was doing, almost forgetting my food. The food was gross and so was the coffee. First and last visit I'll be doing to this location. read more

Drive through is terrible, with the tightest turns. My drink is always inconsistent with the taste and it's never filled the the brim. Very dissatisfied with the service as well. read more

Service is always slow. Most (not all) employees act as if they are the unhappiest people on the face of the earth. On multiple occasions just within the last month they have randomly closed down for "maintenance issues". There has been multiple times they were unable to provide hot foods due to a broken oven. For 3-4 days straight they only accepted cash in the drive thru because their credit card machine was broken. It's always something at this location. My opinion is that they need new leadership to get this place back on PAR with their fellow DDs. read more

Worst dunkin I have ever been to. I don't care about wait times, or if they mess up my order, that's fine to me, everyone makes mistakes. If it was just that I would still give them a 5 start review, but no, it's more. The staff there must forget to take their bipolar meds "some" mornings, because they are all over the place. Sometimes they are fighting back there, most of the time just arguing with each other. They complain to you if you want to change a sandwich like add turkey sausage instead of regular sausage to a sandwich. read more

Ordered the Charli cold foam (don't know if it's the actual name ) but it wasn't what I expected. Tbh last time I got a drink from here, it did not taste good and it was my daily drink I get from them. My drink wasn't sweet enough and didn't the cinnamon sugar on the foam. I know all Dunkins aren't the same but here is my review! Also ordered a bagel with cream cheese. Those never disappoint. read more

I've been coming here the past week because the pumpkin spice drinks just hit the stores and I love coffee. This morning when I went through the drive thru, they weren't very busy because it was only 7 a.m. The employee making my drink was friendly, he took my cash and did his thing. He closed the window and it must have been cold inside and warm outside because there was condensation on the window so I could not see inside. He left the window cracked and another employee walked by and stood in front of the drive thru window. I'm guessing he saw my car and I heard him say "Get this bitch out of my window." Then employee making my coffee then sighed, handed me my coffee and drink and again, he was very friendly. However, he seemed miserable and this was probably due to his coworkers. I did not see any name tags. read more

Easy order for breakfast.Not sure who made mistake though, cashier or person preparing coffee. Opened coffee to double check and it look like pure milk. 3 sugars, 2 Cremes was put backwards, then when I told cashier she made it for me again, no apology or thank you. These are the people who give New Yorkers a bad name. She was just blah read more

So went in for a dozen donuts and a caramel graze and this girl Zoe is absolutely disgusting like how you gonna walk up ,rub your face ,cough in you hand, then proceed to grab 12 donuts with a small parchment paper being the only thing separating your hand from my donuts. read more

There's an employee here who has the worst attitude ever. I work in customer service so I get it and I typically don't really care if I get sub par customer service but this woman that takes the drive thru orders is always in the most bitter mood every single time I come here. If you're really that miserable, find a new job? Only reason I'm giving this place 2 stars is because there's a few employees here who are extremely nice and go above and beyond. But just be aware if you go to this location, you might have to deal with this woman instead of the others. read more

By far the worst Dunkin' location ever as well as fast food joint ever. If you plan to stop here before work in the mornings you may want to leave 15-20 minutes early. I have never spent less than ten minutes in the store or drive thru. All ever get is a black coffee. If I go inside and pay first it'll be 5-10 minutes before I receive my coffee. As others have stated, the only reason this place is still in business is because there is no other options. If there was another coffee shop in the area this dump is gone. read more

This basket Robbins always is out of hot fudge and has bad service they will not give you a break on the price with no hot fudge on a hot fudge sundae the few times they have had hot fudge they insist on putting whipped cream under the hot fudge this causes the whipped cream to melt they do not seem to know what the different flavors are and get confused easily please god bring us a decent ice cream place that has hot fudge and competent employees read more

I have tried the drive-thru on 3 different Occasions. All 3 times I waited OVER 10 minutes for my coffee. 2/3 times my order was wrong! When you bring up your concerns to the to the employees you get a SUPER ATTITUDE! All 3 times the were rude! Ill go to mcdonalds for my coffee from now on! read more