Not a real asset for Grand Rapids. This Dunkin' replaced a Hardee's that actually had pretty good hamburgers. Its problem was multiple hamburger and sub competitors across the street.
Entry is confusing. They sell multiple products and the product displays are scattered around the store, so it is up to the customer to sort it out. I was greeted (yelled from behind a counter) by a woman who was probably the manager, then she and various employees proceeded to completely ignore me. I finally figured out that there was a touch screen display in front of the order counter and they were expecting me to figure out their computer interface in order to buy a sandwich. That accomplished, it took a long time to get the food despite only one other customer being in the store.
Iced coffee was fine. Hard to screw up. "Hash browns" were little coin-size things undercooked and stuck to each other, making them a pain to eat. "Bacon, egg, and cheese sandwich on a croissant" featured bacon sliced thinner than paper, plus some kind of sweet flavor added to the middle. (Nutrition page includes "added sugars," so I suppose that was it.) It was pretty awful.
Anyway, I'll miss the Hardee's hamburgers. but won't make the mistake of trying "Dunkin'" again. read more